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February 2024 by Maria Salazar
First off I wanna say how nicely welcomed I was when I walked in the young lady was so happy smiling helped me with my phone, thank you Karen keep that smile ma’am
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February 2024 by Jesús Larraga
Miss Karen helped me very well and gave me all MY information, thank you very much
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December 2023 by Phillip Duran
Asked about government program that pays $30 towards your bill. Was looking for internet,person answering phone had heavy middle eastern accent,he didn't like repeating himself,was rude.
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November 2023 by M Gonzalez
I have been a Cricket customer for a very long time. Since Pocket was around. Customer service is great. Luis is extremely helpful to his customers, do not hesitate to go here and get your phone needs met.
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October 2023 by esther villarreal
Don’t go to this place cricket on Grissom , the manager Rosie is not friendly from the time you walk in bad vibes walked in with my mom to set her up with a new phone ,she never greeted us I had to say hi , she got bothered when after transaction I forgot to tell her my mom 82 years old needed the same number ported over , I apologized since it was my fault to mention , she never said it’s ok , her face said it all , I cancelled all transaction and will not ever go back again to that place , and mind you she was training a gentleman, he was nicer then her the manager , they should consider promoting him and demoting her
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October 2023 by Kimberly Davila
Jose was so awesome and so helpful! He answered all my questions. Thank you so much for helping and taking your time with me. Very helpful!!
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October 2022 by Darla B
The customer Representative Patricia R failed to do her job now I have to take time out of my day to fix the problem she created. All this could of been avoided if she did her job right.
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September 2022 by Deborah Gonzales
I came to the store on Grissom and the two gentlemen here Antonio and Anthony were amazing they helped me with my phone I recommend everybody to come to this store quick service friendly very helpful thank you very much
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September 2022 by irma latham
Customer service was really good fixed phone in less than 5 minutes. Thank you
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July 2022 by Brody Watson
I went to the cricket store off of 1604 and received some of the worst service I’ve ever gotten was there over two hours and the guy who was obviously new had no idea what he was doing and couldn’t get one of my phones to work. Went to the store on Grissom beautiful lady name Patty took care of business in about 10 minutes along with a guy name Alex … I do not suggest going to the 1604 location but do you suggest going to the Grissom location …. They deserve a raise
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April 2022 by Adrian Q. SOTX Grappler
Awesome service and great deals!
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March 2022 by felicia mccauley
Very friendly....great customer service....
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December 2021 by Olivia Ramos
If I could rate 0 would. Went into this location over this weekend, and they had all their price tags covered. Giving people random over priced quotes. I get it you need to make a sale on your accessories. But for a phone that is 159.99 and a upgrade fee of 25. And don't want anything extra. Going to say it's 275. Load of b.s. and then telling people it's mandatory for cricket portect. Legally you are not allowed to tell people that. And hiding the prices is aginst company policy. You can only do that if the phone is not available.. I ended up buying online.
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March 2021 by Olivia Giles
If I could rate 0 would. Went into this location over this weekend, and they had all their price tags covered. Giving people random over priced quotes. I get it you need to make a sale on your accessories. But for a phone that is 159.99 and a upgrade fee of 25. And don't want anything extra. Going to say it's 275. Load of b.s. and then telling people it's mandatory for cricket portect. Legally you are not allowed to tell people that. And hiding the prices is aginst company policy. You can only do that if the phone is not available.. I ended up buying online.
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December 2020 by Jazmine Martinez
Worst experience ever, purchased a phone from this location and within a week my phone battery swelled up and pushed my screen out and when I called for help no one was willing to help. I’m beyond annoyed! Do not buy at this location. I wanted to share my experience so that way no one else gets screwed over.
