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“We had the pleasure of working with Alexis P. @ the UTSA location. She was extremely helpful in verifying some information on our account. Great example of true customer service. Thank you.”
“My wife and I came in to open an account together, and we truly had such a great experience. Wendy was so helpful and truly made us feel welcomed and made the process feel streamlined and straightforward. We are happy members of SSFCU! ?”
“Came to ssfcu and worked with Alexis Ruiz she is amazing I am a Spanish speaker and even though she doesn't speak Spanish she went above and beyond. I can't thank her enough for treating me with amazing service. Great job for hiring an amazing person.”
“Ruby Hernandez is a very pleasant, very knowledgeable of her work. She has excellent and exceptional customer service. She explained to us about our account. She treated us with kindness. We recommend her service.”
“Took my Mom to do some changes and updates on her accounts. Ms. Alyssa was the Member Consultant who helped us. She was very patient with My Mom, helpful and explained everything to her thoroughly so that My Mom and I could understand. I’m so thankful and grateful for her help. Thank you Ms. Alyssa ❤️?”
“Bryan Foulds was extremely helpful and went above and beyond to help me get what I needed plus saved me a ton of money in the process, That man deserves a huge raise and an extra 2 weeks of vacation in my opinion, couldn't have been happier with the process and his professionalism and overall feel of being treated like family.Thanks once again for everything Bryan.”
“I came in pretty upset about a situation and Edna took great care of me. She helped me understand what had taken place and resolved my issue. Outstanding service, patient, trust worthy. Thank you young lady for all you do do”
“Christian at this branch helped me so much! He was calm and helpful during a very frustrating time. He got me with the right person and stayed the entire time while the snafu was corrected. I'm so relieved and I wouldn't have gotten it taken care without a whole lot of cussing without him. Thanks, Christian!”
“I wanted to share my experience with Ms. Valerie Kela. Today, I had some things I had to do at the bank and Ms. Kela helped me. While we were talking, she had mentioned many ways to try to avoid fraud. I didn't even think of one of the ways Ms. Kela mentioned to prevent fraud, she made a great suggestion, and I followed her lead. It was such a lightbulb moment for me, and I truly thank Ms. Kela for the kindness, professionalism, and just common courtesy with a flare of awesome customer service. I personally have never been to this branch before, but since it is closer to me, I will be making trips to this branch if I need anything else. Thank you to Ms. Valerie Kela for offering such great ideas for trying to prevent fraud detection she shared with me. She is a keeper!”
“Akemi-Hana was so very helpful and went above and beyond to make sure my banking needs were met. Make an appointment with her, she is patient and understanding!”
“I had a compromise of my accounts. Meghan from the Rolling Oaks office helped me solve the account problems and create a solution. Her experience was key to the resolution.”
“Thank you for all you do! I am very pleased with all services provided by Nicole and Monique. It is always a pleasure to enter SSFCU at 281 and Evans. Greeted with a smile, kind words, and always provided with much needed information. I was guided through the processing of my transactions. Everyone is awesome at SSFCU ... I leave feeling like a family member ... The best and always professional ... Kindness ... I greatly appreciate my SSFCU every time I visit or call for guidance.”
“We recently went in for an appointment. Rochelle Sanchez was the absolute best. She was attentive, knowledgeable, and efficient. Her kind personality made the process easy and she followed up after everything was complete.”
“I just want to congratulate the Security Service bank for having such an efficient and kind collaborator as Miss Connie Sánchez, who helped me and supported me unconditionally in the achievement of my management. Thank you very much for the support received and I hope that you know how to value the work of Miss Connie Sánchez who left me satisfied and happy for the generous treatment I received. God bless you”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
“Melissa campos helped me with with opening a checking account it was smooth and fast she let me know everything i needed to know about security service and what they offer i will definitely recommend Melissa for your needs and services here at security service on Bandera and 410”
“Penfed is one of the best financial institutions I ever used ..everyone from the PenFed is wonderful and helpful .. outstanding customer service and awesome services they are providing to their Customers.. Thumbs up !!”
“We have done business with GTFCU for 38 years! During that time we have always had great service from kind, professional and efficient employees who remember us and treat us like family. They are well informed and have gone above and beyond to help us with anything we have needed! We love every interaction at GTFCU!”
“Great banking experience overall. But lets talk about the people who made this experience be absolutely life changing Melina and Ahmina, thank you for your nonchalant helpfulness.”
“I was completely impressed with their professionalism and customer service. Mr. Martinez will go out of his way to get you the best product and rate! I highly recommend them for all of your banking needs.”
“I was having such a hard time getting a cashiers check since I bank with an online bank. I went into your facility here in San Antonio and was helped open an account and got a cashiers check just in time to move into my new apartment. Young woman went out of her way to make sure I got what I needed. I can’t express how thankful and appreciative I am for all your help and kindness.”
“Crystal was the biggest help I’ve had a SSFCU. Super thorough and respectful during our entire interaction. Can’t thank her enough and definitely will continue banking here.”
“Connie Sanchez took the time to explain all my questions in great detail. She also gave me good advice since some financial areas were new to me. I appreciate the support and feel good about my transactions. Thanks”
“Nov. 14, 2023I was in First Mark (Zarzamora) on some business earlier. I was really pleased with the help from DULCE. She took out time to make sure I was getting the best service. She took her time in explaining things to me. Thank you Dulce for all your help.”
“Ms. Misty Jarnagin-Don provided exceptional service. Extremely knowledgeable, professional, and thorough in handling estate affairs and follow on member account options. She managed time well and responded to all questions. Highly recommend Ms. Misty Jarnagin-Don for all banking needs.”
“I use the branch at Gold Canyon and 1604, and I find the staff to be friendly, knowledgeable, and efficient. Wait times are almost always a very short duration, and I like that they are open on Saturday.”
“Chris and the entire staff at the Alamo Ranch location have always been helpful and providing an exception degree if customer service and assisting me and my wife in meeting our banking needs.”
“I really do appreciate indy she answered all our question , Being it was our first time . She really did help understand how everything works and how we can go about the process. Thank you”
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“Went in to open a checking account and Rosalie Valero was so helpful and kind, she the made the whole process easy and quick. I had the pleasure of having her open the account for me and I’ve never had any familiarity to Security Service and I’m glad she’s the face I think of when I hear of the company. I definitely would recommend her again.”