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December 2024 by K C
Great quality glasses and service.
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May 2023 by Cerote1 Cero
Super nasty attitude with the lady at front desk rude and pushy not a name tag not aGood morning back since like she’s having problems at homeCostco needs to get her fired or loose my business
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January 2023 by Celine
Affordable prices and a good selection!
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December 2022 by Felicia Aragón
Yikes, the amount of negative reviews show a lack of reading comprehension that’s a little worrying. This business is an opticians office/exam room only and they have nothing to do with filling eyewear prescriptions, so any reviews dealing with a fill are useless to me, at least. I’ve had overall good experiences getting my exams done here every few years, dr is quirky and friendly but obviously there’s low tolerance for that based on these ridiculous reviews…
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August 2022 by Meng Wang
Dr. May was very helpful and patient with me. She made sure she had answered all of my questions and provided all the help I needed before going to the next patient. The front desk lady (sadly I didn't catch her name) was also the most professional and friendly I've encountered in any clinical setting.
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August 2022 by Richard Ozuna
Fast, easy, very competent. Easy adjustments to frames.
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August 2020 by K. Harewood
Please take the negative reviews seriously. I had a 10 o’clock appointment, got there ahead of time, and waited in what I thought was a line. My presence was never acknowledged and every other customer looked confused as well. Very disorganized and certainly a lack of customer service. I left. I’ll find another eye doctor with better business practices. The convenience of it isn’t worth it.
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August 2020 by Noah
Lyn ruined my entire month i swear to god
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August 2019 by Author David Martin Anderson
Great product value but the staff is difficult and surely. Understaffed and working in cramped quarters could be parts of the problem. Either way, one of the worst groups of service representatives I have ever experienced. Truly, a cast of miscreants.
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August 2019 by Nathaniel Wiggins
Very very poor service. Employees have little concern for customer satisfaction. Waited a long time for a pick up order and when politely asked how long it would be, treated me with distain. Have had this experience twice at this location. Will be looking elsewhere for optical needs..
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August 2019 by karen altman
I have been using Costco optical both in New York and Texas for well over 15 years and I have never been disappointed in the quality of work or the optical personnel. Their selection of frames is usually extensive and is at reasonable prices. I will continue to use Cosco optical In the future.
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August 2019 by Valerie B
Timely and professional!
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August 2018 by rrnabors1
I stopped in to pick up my son's glasses, which of course are already paid for. We didn't want any "fitting" I just wanted to pick them up. Costco has no mechanism for pickup except to wait in line until the 15 people in front of you go through the whole process of ordering their glasses which can take a couple of hours. I am facing the same thing tomorrow when I pick up my glasses . They could have them at the service desk if you give them notice, but that doesn't seem to be an option. At the very least they should have a number machine so you can get your number and go shop while you wait and maybe call your number over the intercom if you aren't near the optical department. I don't believe I will be buying glasses at Costco again. I don't live in San Antonio and it is too incovenient.
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August 2018 by Emily Flores
Everyone who works there is customer-oriented, friendly and well-trained. I won't be going anywhere else!
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August 2016 by Barb Trim
Great frames & glasses for the price!
