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February 2024 by Phyllis G.
Please be aware Citibank is part of a SCAM (under Tradebloc, INC). DO NOT send/Wire/ or ACH any money. Before the funds were wired, I had zero problems contacting them, their so called reps were answering their phones immediately. I wired money for services to account provided in contract agreement and low and behold. Can not reach anyone nor have I received the documents I was told I would within 2 day after they received the funds.
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November 2023 by Alex Ruiz
I have had a Citi credit card and savings account for 3 years, and since I got married this year I needed to change my last name. The hoops that this company made me jump through to change my last name on my savings account was ridiculous!!Why is it easier to change the last name on a credit card, but difficult to change the last name on my savings account?Apparently it is easier to CLOSE a savings account and then just open a new one, as opposed to changing the last name on an account.These people are morons!The main customer service line is also NO HELP. It takes forever to actually speak with someone!STAY AWAY AND BANK WITH A DIFFERENT COMPANY!Level of service/helpfulness: D-
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May 2023 by NAGESWARA RAO GUNTUPALLI
Same experience as some other’s customers review, after funds deposited into Citibank then they blocked accounts, funds and saying funds will be emailed in 30-60 days.Have never seen anything like this with any bank. Stay away from banking with Citi.
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April 2023 by James Reisinger
Citi has a notable reputation as an apparently successful large bank. However, their credit card operations are terrible. Once there is a discrepancy, you are lost as a valuable customer. Due to their incompetence & refusal to listen or work with established customers, I first had to lock my account for 5 months while I tried to resolve issues. Bottom line is that I eventually did resolve everything, but only due to my efforts to find a competent middle management area. They examined my account, addressed issues, and we settled the disagreements. However, as a many years customer, and all the wasted time & efforts I encountered, I have closed this account. Citi Bank is terribly disorganized at the highest levels, where they completely ignore the longstanding customer an fail to even attend to discrepancies in an account. I would never go back to such an absence of professionalism and competence.
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April 2023 by Dean Ruscoe
Out of every bank I have worked with. This is 100% the worst bank I have ever dealt with. Stay far far away.
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April 2023 by Pablo Monreal P
You can't just walk in there. Very secured and very big and beautiful.
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March 2023 by Jose Daniel Carrero Gutierrez
Block my checking accounts today pay day according to fraud terrible customer service
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March 2023 by DAVID M.
This Bank has/is allowing their address and business name to be used in an on-line scam. They are evidently very unprofessional allowing this scam to continue without even attempting to stop or at least investigate the situation.
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February 2023 by Matias Sergio
Decent bank as far as incentives and accounts, however, if you need to call them for an issue such as an unauthorized transaction, beware. There are no branch locations in my hometown of south Houston, consequently, one has to call the toll-free number and speak to a rep in Asia. My account was frozen due to miscommunication and faulty service. Stay away from this bank if you have no access to a branch facility.
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February 2023 by thys21 van den berg
Agter a phone call a asked a question and the rudest person talked to me and then hanged up im my ear !!! Bad customer service!
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December 2022 by Dawn T.
Citi Priority Bank is ruthless. I reported fraudulent charges on my credit cards a couple of months in a row after making them aware and providing a copy of a letter I received of a data breach of my personal records from a medical facility I used. Citi Priority decided to close my bank account, keep the cash $700.00ish that was in the account, take away my credit card and hold me responsible for the fraudulent charges. I begged and pleaded with them until, I am tired of repeating myself. I am now going to the local news and I will make sure they do not do this to another hard working sole. Hopefully, Citi Priority Bank representation speaks English, English. I understand about a third of the phone conversations. I hope this review saves someone else from getting hurt financially.
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November 2022 by zafer dokan
I had his bank The bank took it my money. Don’t open any accounts
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November 2022 by Jacob wells
IT systems have bugs,claiming they dont receive the money and refuse to look at provided bank statements with proof that the payment was sent,they also dont log what money is sent back to the consumer which increases confusion, this is likely a tactic to get users to give up on trying to get their refund.luckily I use a 3rd party application that tracks all the information for my banking and credit card statements
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November 2022 by Amber Guerra
I work here at the bank 10 years now and I love my job!
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November 2022 by Jeremy harlow
Stole $4,500 from me told me back office can not be contacted scam scam scam
