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December 2023 by Michael D.
I had a great experience at Cavender Toyota. Michael Rodriguez was my salesman. After visiting a few different dealerships, I decided to get a Toyota Camry. The number of new vehicles that Cavenders had in stock was impressive. Like most new vehicles, the MSRP had an addendum sticker, which I was able to negotiate off. Michael helped me sort out the trim that best suited me. He was honest, straightforward, easy to work with, and not pushy. I felt like I understood the market well, got a great deal, and was happy with my purchase. I would recommend Cavenders to anyone in the market for a Toyota.
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December 2023 by Carlos A.
Really good experience here at cavender.Sales person Noe RAMIREZ really made it easy for me definitely coming back ..
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December 2023 by Gary H.
Today, December 9, 2023 I had a friend check out a 4Runner Stock #: M5867686 at their location. We were ready to buy, but they would not sell to us. Sales associate Tristan told us they only sell to buyers on location. We live in Frisco, TX further away than hours we can make the drive on a Saturday. We were ready to buy at their full asking price of $27,997. They wouldn't even send us an offer sheet with all of the typically hidden fees for dealer lot, transfer, paperwork, etc. Save yourself a headache. Deal with someone else.Update: My wife actually attempted to purchase the vehicle online today. Apparently, the online purchase is through a service agreement with Car Gurus which was entered into with this dealership in November. After contacting Car Gurus, they entered a fraud ticket against the dealership which they will have 24 hours to respond to. I can't help but wonder if Cavender Toyota is in breach of their contract with Car Gurus in how they deal with online customers vs. customers in person as a means of unjust enrichment that discriminates against online buyers. Depending on how this works out, I'll be reaching out to the Attorney General's office to see if they might be interested in investigating for deceptive trade practices. Suffice it to say, if you're buying online, you may not know how you're really being treated or why there may be a delay. I always thought that if there was an offer to sale and a buyer that met that offer a binding contract was formed at that point, either verbal or written. This would be an interesting case of legal discovery to understand what all of the different time stamped documents reveal.
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December 2023 by Magdalena C.
Purchased two Toyotas, not an issue there, but our issue is, Cavenderfor the past 6 months has been e-mailing and texting my husband everyweek, advertising, reminders for maintenance on each car. My husbandhas attempted to call and ask them to STOP this numerous times, butthey don't. It is becoming to the point of harassment, and annoying. You are alienating us as customers rather than being accommodating. Your going to lose us!
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November 2023 by Matt Tenberg
We had a wonderful experience here purchasing our new 2023 4 Runner. Kobe Cardenas was our salesperson and he did a great job explaining all of the options and functions of the model that we selected. The price that I was quoted over the phone was the price that we got when we arrived. There were no "add on's" or bogus charges and it was a simple and straightforward transaction. Definitely worth the 1.5 hour drive from our town to buy from Cavender Toyota. Everyone that we dealt with from the sales and finance department was friendly, professional and did a fantastic job!
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November 2023 by Gy Liu
A Seamless Car Buying Experience!I recently bought a new car from Cavender Toyota, and I can't say enough about the exceptional service provided by Saleswoman Ms. Brooke Hill.From the start, Brooke stood out with her warm welcome and genuine interest in understanding my needs. She expertly guided me through the various models, patiently answering my questions with a wealth of knowledge. Her dedication, expertise, and genuine concern for the customer impressed me. Throughout the negotiation process, Brooke demonstrated professionalism and transparency. There were no hidden fees or surprises, and she worked diligently to find the best possible deal within my budget. Her honesty and straightforward approach made me feel comfortable and confident in my decision.In a market where customer service can be hit or miss, Brooke is a standout example of professionalism and customer care. Highly recommend.
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November 2023 by Melina Santi
Wow, I had an amazing experience at Cavender Toyota! The car salesperson, Adriana Villarreal, was absolutely fantastic. They were so knowledgeable and patient, answering all my questions and helping me find the perfect vehicle. Their friendly and helpful demeanor made the whole process a breeze. I'm so grateful for their exceptional service. Highly recommend Cavender Toyota and Adriana Villarreal for anyone in search of a new car! ??"
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November 2023 by Sue M
We recently had the pleasure of purchasing a 2024 Toyota Corolla from Mr. Josh Deen, and I must say, his professionalism and knowledge really made the car-buying experience easy! From start to finish, Josh went above and beyond to ensure that we had the best experience possible.First and foremost, Josh took the time to truly understand our needs and preferences. He patiently listened to my requirements, and expertly guided us towards the perfect match, the 2024 Toyota Corolla SEL. His knowledge of all of the vehicle's features and specifications that we saw was tremendous, and impressive; I felt confident in my decision thanks to his expertise.Josh's patience deserves special mention. He was never pushy or overbearing (like most salesman we encountered); instead, he took the time to answer all my questions, even the ones I thought were silly. He genuinely cared about ensuring I made an informed decision, and I appreciated that he never made us feel rushed or pressured.Not only was Josh knowledgeable about the cars we saw, but his customer service skills were top-notch. He was friendly, approachable, and genuinely interested in helping us. He took the time to explain every step of the purchasing process, making it incredibly smooth and stress-free. He even drove to our home in the brand new car to pick us up for signing which was truly extra special.Throughout the negotiation process, Josh proved to be an excellent communicator. He was transparent, honest, and worked diligently to ensure that I received the best possible deal. I truly believe that Josh had our best interests at heart, and his dedication to customer satisfaction was evident in everything he did. He even went out of his way to match the bow to the car, and make the car fingerprint free while we were working with finance. Without being asked.The delivery of the car was a delightful experience. Josh meticulously went over every feature, ensuring that we understood how to maximize the use of all the advanced technologies present in the 2024 Toyota Corolla SEL. He even shared some useful tips and tricks to enhance the driving experience. I left the dealership feeling informed, confident, and extremely satisfied with my purchase.In conclusion, I cannot recommend Josh highly enough. His professionalism, knowledge, and exceptional customer service made my car-buying experience truly memorable. If you're looking to purchase a car and want a stress-free, enjoyable experience, I strongly suggest reaching out to Josh. I guarantee he will go above and beyond to help you find the perfect vehicle. Thank you, Josh, for making my car buying experience a truly exceptional one!
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November 2023 by Gabby Granado
I had an amazing experience with Francisco Duque at Cavender! From the moment I walked in he was super personable, friendly, and only showed me cars I could afford with my financing! For my first time buying a car on my own I was more than happy with the service ! He also took the time to make sure that I got the best deal! I would highly highly recommend anyone to go here ! It’s the best when the salesman don’t set you up for failure! Thank you all again!
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November 2023 by Victor Carrillo
Boy, where do I begin. I purchased a 2021 Tacoma and was promised complimentary oil changes etc. I do not drive the vehicle a lot and it has low miles as I work from home. I was contacted by the service department to come in and get my complimentary service as it was due. I scheduled the appointment and arrived on time at 1pm. Two brutally long hours later I get hit with a bill over $100 as they said I no longer was eligible. I missed the cutoff by one day. Happy Veteran's Day to me!! All in all I only received one complimentary service in total. Then they brought me my truck and when I got in I noticed sticker pieces all over my dash and console (see pic). The sticker must have shredded as they pulled it off and they didn't bother to vacuum it. It was literally in a million pieces all over the place. I stopped at my car wash to run it through and vacuum. As I was entering the automated wash the attendants came out to stop me waving their hands! They said I had something on my roof and it needed to come off in order to enter the wash. What the heck??! The dealership geniuses left their RED CONE on my roof. I was wondering what all the humming noise was as I was headed down 1604. Scratched the roof as well. As I reviewed my bill I also noticed they did not do the Tire Rotation I had asked for...unbelievable! Thanks Cavender! This service department has gone downhill and my advisor, Matthew Villarreal, couldn't care less...I will never buy another Cavender or visit this place ever again. I cannot recommend them at this time. I will be using Valvoline moving forward.
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November 2023 by Claudio Castro
Purchasing my Toyota Camry at Cavender Toyota was a wonderful experience! Carlos Beltran was my salesman and he kept up with me since the day I walked in. I took a couple weeks out to take care of some personal things, but Carlos and team lead Cory B promised me that they would take care of me and they did just that!! Understood what I wanted and made it possible! The persistency to make sure I had the best experience at a dealership was presented here. Carlos B and Cory B went above and beyond I could ask for in assisting me to get the vehicle of my choice. I highly recommend Toyota Cavender! They are financing team was very helpful at the end too. Javier in financing was phenomenal as well. I got some help as well from John P, their hospitality was amazing! Definitely doing business here again for my next vehicle in the future and recommending friends and family to visit Cavender Toyota for their next vehicle purchase!
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October 2023 by Martin A.
Awesome experience like always. Ryan was very knowledgeable patient and respectful. Anyone looking to purchase a vehicle from here ask for Ryan Corona.
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October 2023 by Joanna Hoeber
I recommend my salesman Ryan. He was so patient and respectful. I was waiting for my husband for 40 minutes to meet me at the dealership and Ryan waited until my husband was there before interacting with us. He knew I wasn't ready to speak to him but was ready to help. So patient! Ryan listened and provided the best car for me based on my needs. Now, the rest of the team was so helpful and they do prove they want to make the customer happy. The financial coordinator Joey was great anticipating my needs and matched my interest rate, warranties from my previous vehicle, and really took the time to assure me all of their own warranties would be honored. I have owned a Mazda, Audi, and Jeep and this Toyota dealership provided the best customer service all around. They are there to make you happy. They made the buying process easy. Love this place and the people!
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October 2023 by James G.
Traded in my 2017 Toyota Tacoma, hagled and got a good price for it. I purchased a new Rav4 LE. Adriana was my service advisor. No pressure sales, good loan terms. Love my new SUV.
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October 2023 by Janie H.
I recommend my salesman Ryan. He was so patient and respectful. I was waiting for my husband for 40 minutes to meet me at the dealership and Ryan waited until my husband was there before interacting with us. He knew I wasn't ready to speak to him but was ready to help. So patient! Ryan listened and provided the best car for me based on my needs. Now, the rest of the team was so helpful and they do prove they want to make the customer happy. The financial coordinator Joey was great anticipating my needs and matched my interest rate, warranties from my previous vehicle, and really took the time to assure me all of their own warranties would be honored. I have owned a Mazda, Audi, and Jeep and this Toyota dealership provided the best customer service all around. They are there to make you happy. They made the buying process easy. Love this place and the people!
