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June 2024 by Edward Chavez
1st store on Dugas & Military =HORRIBLE customer service from Man Bun & beard. Drove further & Sam on Culebra saved the day! You need more Sams, less Man Buns. Will not return to Dugas location. Sam won my business! ?????⛳️
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June 2024 by Val
I had a bad experience with this pawn shop, I went to pawn printer and they deliberately removed my printer tray and did not put back , knowing that I belongs to my printer. That is BAD. Customer service , employees stealing customers merchandise
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May 2024 by Chris
I went there recently to look for jewelry and I believe his names sam he just became an assistant there every time I go he always helps me and is always willing to go out his way and ask his higher up for a better price for me and is always patient with me that being said I will keep on stopping by as long as he’s there good customer service is very hard to come by but he is a great example
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February 2024 by Martin Perez
Came in with a 14 Karat Good ring with a big diamond in the middle. About $900 regular price, could sell online for about $500 in its condition. These individuals offered me $80 .For " junk " there’s a tiny scratch on the side . But it’s still gold with a diamond . Right .
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February 2024 by sweet music Rod
I put a nice necklace with a cross on layaway. After 6 months of paying it off the necklace was replaced with something else. They switched necklaces. Make sure you take a photo of your layaway. These guys switch things. They move manager's around. They are crooked. I didn't have proof but they did. So sad. Never again.
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January 2024 by Keaton Jorgenson
Come here if you like to be ignored.
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October 2023 by Gerald B
If you don't want to buy what a customer brings into your shop, just say "No Thanks". Don't lowball and then say "We'd be doing you a favor" You just insulted a customer
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September 2023 by Heidi Smith
Just unloaded a bunch of old jewelry (rings, earrings, chains, etc) with Max and came home with a very nice bit of cash. Max was professional and thorough. I even came back to sell one more ring because the nearby jewelry store offered me little more than half of what she did! Kudos!!
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September 2023 by Ravyn Maven
Title: A Fantastic Pawn Shop Experience with Stellar Service
Rating: ★★★★★
I recently had the absolute pleasure of visiting a local pawn shop that completely exceeded my expectations. Let me tell you, this place knows how to treat their customers right! There are a few key individuals who truly stood out during my time there, and I can't help but rave about them.
First off, Andrew and Avery are the rock stars of this establishment. These guys went above and beyond to make sure I had an amazing experience. My dad lost something, and Avery dedicated an "entire day" to help me track it down. Not only did Avery have the patience of a saint, but he also worked with me on the price, making sure I got a fair deal. Talk about customer service!
The next day, I went back to the shop to finalize the transaction. Although I was initially looking for Avery, I ended up working with Andrew instead. And let me tell you, he was just as incredible. He seamlessly took over and ensured everything went smoothly. But here's where things got interesting—Jessica, with her big head and all, decided to stick her nose where it didn't belong. She tried to sell the item at full price, completely disregarding/ unaware....just ignoaent to the agreement I had with Avery. Well, let me tell you, she looked absolutely foolish. As she snuck back into the office. Not wanting to put an override code in for Andrew. Avery, being the gem that he is, stepped in and set things right. He saved me a whopping 150 bucks! I couldn't be more grateful.
Now, here's the thing—I've never actually met Avery in person, but let me tell you, this guy is the real deal. His dedication and willingness to go the extra mile left a lasting impression on me. Andrew? He's as cool as they come. Despite the unexpected switch, he handled everything like a pro. These two deserve all the praise in the world.
Sure, Jessica's interference was annoying, but it didn't dampen the overall outstanding service I received from this place. I can't stress enough how impressed I am with the way Andrew and Avery handled everything. They saved the day and made sure I walked away as a happy customer. I just won't ever work with her. EVER. She gave a really disgusting attitude...and for what? You're a whole ass. Manager. Do better. It's not that serious, Ma'am. Find out facts before you pop your big head in where it doesn't belong.
In conclusion, if you're in the market for a top-notch pawn shop experience, look no further. This place has an incredible team that knows how to take care of their customers. Andrew and Avery are the superstars who made my visit unforgettable. Trust me, you won't be disappointed. Kudos to this pawn shop and their exceptional staff!
Disclaimer: This review reflects the personal experience and opinions of the reviewer and may not represent the views of every customer.
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September 2023 by Sam Willaims
Rude employees, garbage for inventory, way overpriced.
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September 2023 by Anna Davis
Super kind and helpful staff. Wish I didnt have to come here, but they made it a pleasant experience.
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September 2023 by Kayla Avalos
Unprofessional
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July 2023 by Zachary Guevara
Sam was super helpful working a great deal for me on a used firearm! Thanks! Also picked up a few switch games at a great price. Highly recommend this shop!
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July 2023 by jasmine hernandez
Nice shop, Levi has great customer service and great attitude.
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June 2023 by Samantha Mendez
Title: A Fantastic Pawn Shop Experience with Stellar ServiceRating: ★★★★★I recently had the absolute pleasure of visiting a local pawn shop that completely exceeded my expectations. Let me tell you, this place knows how to treat their customers right! There are a few key individuals who truly stood out during my time there, and I can't help but rave about them.First off, Andrew and Avery are the rock stars of this establishment. These guys went above and beyond to make sure I had an amazing experience. My dad lost something, and Avery dedicated an "entire day" to help me track it down. Not only did Avery have the patience of a saint, but he also worked with me on the price, making sure I got a fair deal. Talk about customer service!The next day, I went back to the shop to finalize the transaction. Although I was initially looking for Avery, I ended up working with Andrew instead. And let me tell you, he was just as incredible. He seamlessly took over and ensured everything went smoothly. But here's where things got interesting—Jessica, with her big head and all, decided to stick her nose where it didn't belong. She tried to sell the item at full price, completely disregarding/ unaware....just ignoaent to the agreement I had with Avery. Well, let me tell you, she looked absolutely foolish. As she snuck back into the office. Not wanting to put an override code in for Andrew. Avery, being the gem that he is, stepped in and set things right. He saved me a whopping 150 bucks! I couldn't be more grateful.Now, here's the thing—I've never actually met Avery in person, but let me tell you, this guy is the real deal. His dedication and willingness to go the extra mile left a lasting impression on me. Andrew? He's as cool as they come. Despite the unexpected switch, he handled everything like a pro. These two deserve all the praise in the world.Sure, Jessica's interference was annoying, but it didn't dampen the overall outstanding service I received from this place. I can't stress enough how impressed I am with the way Andrew and Avery handled everything. They saved the day and made sure I walked away as a happy customer. I just won't ever work with her. EVER. She gave a really disgusting attitude...and for what? You're a whole a*** Manager. Do better. It's not that serious, Ma'am. Find out facts before you pop your big head in where it doesn't belong.In conclusion, if you're in the market for a top-notch pawn shop experience, look no further. This place has an incredible team that knows how to take care of their customers. Andrew and Avery are the superstars who made my visit unforgettable. Trust me, you won't be disappointed. Kudos to this pawn shop and their exceptional staff!Disclaimer: This review reflects the personal experience and opinions of the reviewer and may not represent the views of every customer.
