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December 2024 by Christopher Vaughn
I'm going to go ahead and not recommend this place. Without having my service done yet I asked these people not to touch the car until I notify them because I may be picking up the car. What they did after that is took the bumper apart so that we couldn't go pick it up. That's bad service.
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December 2024 by Luis Puerta
I had an excellent experience from start to finish, they took great care of me and made the entire process seamless. Not only did they do an outstanding job on my vehicle, but they also provided me with all the information I needed about the rental car, making it stress-free. The staff was professional, communicative, and went above and beyond to ensure I was satisfied. I highly recommend them to anyone in need of quality auto body work and exceptional customer service!
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November 2024 by James Garza
They did great work and the staff was very friendly and helpful. Would definitely go back.
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November 2024 by Dora Gonzales
If you ever need any body work done to your vehicle, I very much recommend CARSTAR on hwy 90. I had a slight fender bender and went to CARSTAR for the repairs, they are very courteous and expeditious in getting the job done.
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November 2024 by Dan acosta
I truly appreciate the process of getting my vehicle repaired. When I arrived, I was greeted by two ladies at the front desk. Within minutes, we went outside to examine my car and discuss the necessary work. From the first call to the last, I was kept updated through text messages. The service was excellent, and I highly recommend taking your vehicle to them.
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November 2024 by Lee McMahon
From greeting you at the door, to helping you with your issues, to calling with updates, to final puck-up. Everyone was polite, kind, respectful & caring. I will highly recommend this business to you all who are in need.
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October 2024 by Debra Wen
Great service!
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October 2024 by PapaDog
Took my truck to have the headlights adjusted after the other place failed to do so. Marco was wonderful as was Crystal who ROCKS!! I don’t want to have to go back, but if I have another accident, I KNOW where I’m going!!
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October 2024 by Phyllis Anderson
After discovering a scratch on the side of his truck. My husband was so upset that I drove to Carstar, meeting with a very nice gentleman Marcos. After explaining that my husband was dealing with cancer and was so focused on that scratch. Marcos took the truck around back and buffed it out. Leaving this wife with some well needed peace. Thank you so very much Marcos.
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August 2024 by Ricardo Covarrubia Jr.
I was very pleasantly surprised at the responsiveness and professionalism displayed by the team at Carstar HW 90W. They stayed in touch with me throughout the process and in my opinion went over and above what I expected. Kudos to the team at Carstar!!
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August 2024 by NaTasha Rudd
Great job and customer service!!!
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August 2024 by Chakradhar Velagapudi
So, first this shop comes under Geico Auto Xpress were the Geico rep said the repairs will be started on the same day of drop off. Unfortunately, that is not true. They took two weeks to start the repair and a whole month from drop off to complete the repairs. Did they fix it properly? No. They did not. Parts did not match or were missing. At Geico’s instructions for cutting costs, they even used parts from the junk yard. My tailgate was replaced with a tailgate from a different model or trim (picked up from the junkyard). My old tailgate had a separate lock button. This one did not have. Also, few cosmetic parts and some bolts were also missing. The rear bumper was not installed or seated correctly. As a result, there is a large gap between the bumper and the body. Even now, it still looks like someone rear ended me. The ceiling headliner has not been inserted properly and a couple of headliner retainer clips are missing leaving holes in the ceiling. Bolts holding the side trim are missing.
No updates from the shop during the one month. I had to call them and ask for the status updates.
Wish they had negative rating. Will definitely not recommend anyone to give their car here.
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August 2024 by Jacinto Mc Andrew
The experience from day one was herrendous. They are not honest. They charged me almost 3 times more than what they had quoted me at the beginning . The bill went from $2900 to $7900. They took too long in getting it done. They follow through with customer is pathetic. I called their headquarters to stress my concerns and never received a call back. They like to sock it to the insurances.
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August 2024 by Angelica Gaitan
They did a great job on my car. It took a really long time to get it back but it was worth the wait. Not only did they fix the paint job they were nice enough to add wax and clean the inter. Great custom service! I would go back if i need any body work done.
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August 2024 by Patricia Medina
Carstar was not all I thought was. I have a 2024 car that I only had for 4 months and I had a hit and run so Carstar was offered the job to fix my car. I did get the car back after 2 weeks and was not satisfied with the paint job. They left me with a 2 tone color the bumper and the side panel are not the same color and they say that it is supposed to be like that. This was not like this and the other side has matching colors. With research That I did they use generic paint to profit more. They should of bought the paint from the dealer but to save costs in their pocket they use cheap paint and say that’s what it’s suppose to look like. Also they left paint on my chrome with their fingerprints you would think that they would of tried to remove that from the car. They never offered to make it right. Carstar on hwy 90 is not a good trustworthy shop. I will not go there again. And for your sanity you all shouldn’t either.
