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June 2024 by Gloria Gaeta
Vince from the SA CarMax helped a lot! However, Grace from the service department was rude!
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June 2024 by David Luellen
Brought Mother's car in after she passed away. As executor of her estate, was able to sell. Title was signed in all the wrong places but CarMax was able to help fix it. Showed up with no appt and was in and out in less than 2 hours. Online estimate was 12k, and in person was only 11k. So very fair pricing and estimation!
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June 2024 by Charley Parrish
Everyone was very kind and helpful. They really made the stress of selling a car disappear
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June 2024 by Kat
Recently, I took my mom to figure out what kind of vehicle she would like, we picked Carmax due to the vast selection of vehicles. We arrive and let the guy at the front desk know she wants to test drive a few vehicles to narrow down her selection, no issues with that, we go outside to see what they got with the ability to open the doors and sit in them and a sales person will be with us soon. She narrowed down a few she was interested in and wanted to test drive. We sit down with our salesperson to talk about them and her budget. Ended up talking about their neice- complete with pictures and video - more than what would be considered appropriate. We mention test driving these vehicles, my mom is then gently pressured to fill out pre qualification forms-still haven't test driven anything- it's not necessary but encouraged (I was against this since she hasn't test driven anything). They went outside and I waited inside. When my mom returns, she states she didn't test drive any vehicle. They were turned on, and she sat in them again, but that's it. Then she was pressured to make a decision on which one to buy. My mom said she needed time and left. After we left, she looked up test driving a vehicle at carmax, and apparently, you have to make an appointment. My husband was on their website a few days prior to our visit, and that information was not readily available. At no time during our almost 3 hours there, did anyone mention that. The moment we said we wanted to test drive vehicles, someone should have mentioned this policy. It was a waste of time!! No one should ever buy a vehicle they have not personally driven!!
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June 2024 by Sathish Kumar
It was really nice experience in selling my car with carmax. All was smooth and easy with people at carmax and the selling price for the car was really fair deal.
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June 2024 by Roye Oliver
They have great offers for new buyers. You can't beat the deal.
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June 2024 by Dominie Morado
Great experience! Was able to sell/trade in and leave in a new car same day! Sales consultant Rachel was the best! She helped us find the right car for us and talked us through everything. Definitely recommend asking for her!
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June 2024 by Jasin Contreras
Courtney helped me out with all my questions, concerns, and needs throughout the entire process of selling my car. She helped every step of the way and maintained a courteous, pleasant, and knowledgeable attitude! Courtney is a great representation of Carmax! I am definitely coming back here when I’m in search of a vehicle because of my good experience here at this location!
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June 2024 by Leslie Barber
My experience back in May at the San Antonio Car Max started out good, but a month later they still have not cashed my (verified) check and when I called to ask about it, I was told a manager would call me—I’m worried it will hold up my registration and plates—and a week later still no call. I guess I’ll be calling back again tomorrow. Salesman was great though.
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June 2024 by Billy Harrison
Takes too long to get plates, etc. At times, it's hard to find someone to talk to.
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June 2024 by Felicia Sykes
Fast , stress free & recommend everyone there. Never been so quick at a dealership. Online is really accurate to in person
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June 2024 by roberto gomez
Slow as far as oil changes go
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June 2024 by Eric Travieso
Absolutely amazing service and even easier process! Changed my entire perspective on purchasing a vehicle
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June 2024 by Kelly Court
We had a great buying experience at Carmax. We showed up Thursday evening and they were booked full with appointments but told us we could take a look around since we had a couple of cars we wanted to see that we had found on the app. After a few minutes the manager spoke to us and sent out a sales consultant to help us even though they were so busy… I guess we looked serious (we were!) and Rachel was great! It was so nice that they could accommodate us and she was so helpful and professional. She helped us find many more cars to look at and let us test drive our top two. Just before closing, we decided we’d found the right one! I loved buying a car from a woman… she had great insight and we never felt any pressure to make a decision… she was excellent! Highly recommend Carmax and Rachel!
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June 2024 by Diane Payne
Loved Car Max! Easy to use their app to find exactly what I was looking for. Our salesman was great and helpful with the new technology. I was disappointed that we only got one (of two) mechanical keys. We were only told about this missing key as we were driving away in our new car.
