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“This was a one way rental, I dropped the vehicle at the incorrect spot and did not realize it until I was through security. After several calls I was put in contact with the originating (SAT) location. Robert and Sam (manager) made multiple calls to the drop off location to ensure the car was moved.
It was an incredible focus to customer service by these two gentleman! Truly above and beyond behavior.”
“From Check in to Check out the process of renting a car through Alamo was very easy. I pre-registered online and all I had to do is pick my car, get in and drive off. At drop off, I came in and Nicole checked me out in minutes.”
“Here’s another 5 stars for you starting with Pearl she’s the first person we see going in & she makes a big difference,she gets things started. Yes the body workers make miracles happen, rest of crew is sensational. I hope the owner knows his business is great!”
“Best location in San Antonio. Great staff, very good customer service, very timely but makes sure to explain everything and offers options if available. Office is clean and smells good. Avis just needs to send Tammy more gas vehicles. EV's are good but not for Uber just because we never know where we might end up and then trying to find a working charging station near by is a hassle. Highly recommend this location on IH35 at Windcrest! Thanks for being so easy to work with!”
“Alberetta has been hands down the best. I ran her through the wringer with my financial situation and recent move but she’s been patient, funny, and kind the whole way through. I would 1000% recommend HER specifically to anyone looking to buy a car”
“I got there and had no other customers, so extra nice. Nice to walk right out through the enclosed bridge and your at the cars. Fairly easy getting in on the return, but you really need to pay 100% attention easy out though.”
“Enterprise Agent Ms Ruth Muñoz is a very amicable, knowledgeable, professional, outstanding work ethic, extremely hard working young lady that is a complete asset to your agency. There was a very long line of customers and between Ms Muñoz and the other lady agent they worked very efficiently. I would definitely go back to this location and ask for Ms Ruth. Outstanding work! One thing for sure, they are short staffed, please don't burn out your employees, they are very good at what they are doing but employees do get burned out!”
“The personnel were exceptionally friendly, helpful, and professional. Accessing the desk located within the lobby felt a bit unusual, but it was definitely worthwhile.”
“With the awful storm that hit the Houston area and the amount of people renting cars to get to loved ones..I was able to book an SUV and pick it up within the hour. The young ladies here are so nice. Understanding and professional. Even after getting the car towed bc of silly policies at my apartment complex they were still there to help me. After a stressful 3 days I dropped the car off and was going to catch a bus home and they said no that they knew I was going through it and drove me home. I will only ever use this location for my rental needs. Thanks”
“Just stopped at this Avis with a slow leak in a front tire. The guys here were amazing. They fixed us up and sent us on our way without any issues. Amazing customer service”
“I have been an Enterprise customer since young adulthood. This location and its team was by far the best experience I've ever had at any Enterprise. The team members seem to genuinely enjoy working with each other; the positive energy definitely flows to their customer service and customer relations. I hope I'm never in another car accident, but if I do need a rental car, it will be with this location!”
“Jake, Andrea and Phoenix are the best!!! My situation was tricky and they took the time to help me and actually be there for me. I would recommend them and even rent again if I ever find myself in another situation!”
“I have used the Wiedner location many times. One year I was in 2 separate accidents, which was a very stressful time for me and my family. I recently used their services for an out town trip. The staff is always friendly and accommodating and I will definitely return in the future”
“I went to Hertz on two separate occasions within the past month for two separate rentals and they took took the rental but when I appeared they reported they had no cars. They offered no options so I walked out. Enterprise on the other hand, specifically this location on Jones Maltsberger, has always had answers and solutions. I have yet to be disappointed. Their staff are zipping here and there and making things happen. Tremendous energy and work ethic. You have a customer for life. My first call will now always be to Enterprise.”
“I have used this location multiple times and all have been fairly decent experiences. The most recent, I have been working with a representative by the name of Jacob. Impeccable! He made the calls between another location and the collision place (which has been a bit of a nightmare) and really set my mind on ease on what to expect. I have been in a rental for over 2 months waiting on the collision place but Jacob has been very helpful in the entire process! Highly recommend!!”
“KELSEY!!!! YALL she’s amazing!! I’m a housekeeper, and one of my clients Nannie’s ran into my car in the driveway!! I went in the next morning to get a rental and Kelsey was so funny and so friendly!! Put my mind at ease, walked me through the process of how renting a car through an insurance claim works!! She got the rental ready (pictured) added her card and let me know if I have any questions at all about the car etc, to just give her a call!! I will recommend this location and her every chance I get!! Thanks for making it so easy and being a friendly face during a stressful time!!”
“I've never been treated so well in a car dealership. Moses was amazing,. Very professional knowledgeable . They financed me very fairly with affordable payments i've been struggling to get to work, and now I got a better job because I can drive to work. This is a used car that had one owner they gave me a free Carfax report and everything checked out amazing deal. I bought this car six months ago and still going strong no maintenance problems.”
“Great place to rent a car, the Owner John and his staff are super helpful and know what customer service truly means! This is a community conscious company dedicated to the people who trust them to deliver !”
“greatly appreciate the staff at Enterprise rent-a-car at Lakeside parkway. customer service rep Anthony shows great pride in his job and willingness to help make sure customers are pleased with the rental process.”
“I rented a vehicle from DJ nice BMW, unfortunately the car had an issue and broke down in another city. Quickly DJ and his team help us out , we were brought back into town and had vehicle exchange with no problems. I wanna thank DJ (Khaled) and the owner for their great service. You guys definitely have my business, and wish you the best of luck in future endeavors.”
“I did not pay for it my insurance paid for it due to my car having hail damage and it getting repaired. They were always calling me to make sure everything was good and that the insurance was at his maximum payout for the rental. I had it for a month I enjoyed it. It helped.”
“Avis truly provides a rental experience FAR GREATER than enterprise dent a car. Enterprise at SE Military Drive was very fiercely negative. NO EYE CONTACT from anyone. What might have been the managers looked like hit-men. No eye contact from them either. When i arrived, they added cost upon cost as if to turn me away. Avis is very customer-centered and understanding pressure a customer is under. Avis is THE car rental company everyone should use.”
“Staff and vans we rented were awesome, however the location of this store is very hard to get to if you’re not familiar with San Antonio or this area. Other than that great experience!”
“Jerry was very attentive and helpful with all my business needs! I wouldn’t go to any other location, the staff here were courteous and just as helpful when Jerry was not in the office. Great team!”
“Great customer service. They worked with me on my specific type of vehicle. The vehicle was washed and clean when picked up. I recommend this location based on my overall experience.”
“Awesome service! Young lady who got me in a car was very sweet professional and the stores Manager went above and beyond making sure I was taken care of dropped off to pickup my vehicle. Will definitely be back.”
“I had a great experience at this location. Rented a few times from the same place. Great rates and exceptional customer service. Tommy and the Manager were super helpful”
“Danny was an amazing host and communication was excellent. He was extremely accommodating made sure everything was just as we needed. The Yukon was very clean and just as described. He takes pride in his vehicle and in being a host. Can’t wait to rent from him again!”
“I’ve been renting from this location on Fredericksburg Road for over two years and it has been nothing but excellent service. The staff are extremely kind and helpful. And Jesse is awesome. And management, the manager and the assistant manager, Malcolm, you couldn’t ask for a better crew. I will continue to rent from this enterprise on Fredericksburg Road.”
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“Car selection is pretty good at any major airports. At Lexington we need to go to counter and have to wait in line to get a key and that is what we don’t like. Inconveniently but people at counter is usually very good.”