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“I had no luck in obtaining a personal loan elsewhere, until Western Finance came to my rescued! Krystal took my call with great customer service and made the process smooth and easy. Herman was great too! Very professional and understanding! I really appreciate your help. I highly recommended this office!”
“Went in to open a checking account and Rosalie Valero was so helpful and kind, she the made the whole process easy and quick. I had the pleasure of having her open the account for me and I’ve never had any familiarity to Security Service and I’m glad she’s the face I think of when I hear of the company. I definitely would recommend her again.”
“My wife and I came in to open an account together, and we truly had such a great experience. Wendy was so helpful and truly made us feel welcomed and made the process feel streamlined and straightforward. We are happy members of SSFCU! ?”
“We had the pleasure of working with Alexis P. @ the UTSA location. She was extremely helpful in verifying some information on our account. Great example of true customer service. Thank you.”
“Came to ssfcu and worked with Alexis Ruiz she is amazing I am a Spanish speaker and even though she doesn't speak Spanish she went above and beyond. I can't thank her enough for treating me with amazing service. Great job for hiring an amazing person.”
“Ruby Hernandez is a very pleasant, very knowledgeable of her work. She has excellent and exceptional customer service. She explained to us about our account. She treated us with kindness. We recommend her service.”
“Took my Mom to do some changes and updates on her accounts. Ms. Alyssa was the Member Consultant who helped us. She was very patient with My Mom, helpful and explained everything to her thoroughly so that My Mom and I could understand. I’m so thankful and grateful for her help. Thank you Ms. Alyssa ❤️?”
“Audrey informed me excellenty through my questions and confusion. Thank you wood forest and thank you Audrey for your incredible patience. I am a wood forest lifer.”
“Bryan Foulds was extremely helpful and went above and beyond to help me get what I needed plus saved me a ton of money in the process, That man deserves a huge raise and an extra 2 weeks of vacation in my opinion, couldn't have been happier with the process and his professionalism and overall feel of being treated like family.Thanks once again for everything Bryan.”
“All these ladies are so so adorable, respectable, wonderful, and very unique and helpful. If you're sad, they will put a smile on your face and are very easy to get along with.? They are awesome and have a nice and clean branch. Y'all are so in order.”
“I came in pretty upset about a situation and Edna took great care of me. She helped me understand what had taken place and resolved my issue. Outstanding service, patient, trust worthy. Thank you young lady for all you do do”
“Christian at this branch helped me so much! He was calm and helpful during a very frustrating time. He got me with the right person and stayed the entire time while the snafu was corrected. I'm so relieved and I wouldn't have gotten it taken care without a whole lot of cussing without him. Thanks, Christian!”
“I had a compromise of my accounts. Meghan from the Rolling Oaks office helped me solve the account problems and create a solution. Her experience was key to the resolution.”
“Thank you for all you do! I am very pleased with all services provided by Nicole and Monique. It is always a pleasure to enter SSFCU at 281 and Evans. Greeted with a smile, kind words, and always provided with much needed information. I was guided through the processing of my transactions. Everyone is awesome at SSFCU ... I leave feeling like a family member ... The best and always professional ... Kindness ... I greatly appreciate my SSFCU every time I visit or call for guidance.”
“I wanted to share my experience with Ms. Valerie Kela. Today, I had some things I had to do at the bank and Ms. Kela helped me. While we were talking, she had mentioned many ways to try to avoid fraud. I didn't even think of one of the ways Ms. Kela mentioned to prevent fraud, she made a great suggestion, and I followed her lead. It was such a lightbulb moment for me, and I truly thank Ms. Kela for the kindness, professionalism, and just common courtesy with a flare of awesome customer service. I personally have never been to this branch before, but since it is closer to me, I will be making trips to this branch if I need anything else. Thank you to Ms. Valerie Kela for offering such great ideas for trying to prevent fraud detection she shared with me. She is a keeper!”
“We recently went in for an appointment. Rochelle Sanchez was the absolute best. She was attentive, knowledgeable, and efficient. Her kind personality made the process easy and she followed up after everything was complete.”
“Akemi-Hana was so very helpful and went above and beyond to make sure my banking needs were met. Make an appointment with her, she is patient and understanding!”
“I lost my debit card. I even lost my wallet with my id and social but because I knew the lady that opened my bank account with me luckily God bless she was able to recognize me and help my replace my debit card the same day. Great team. Great service. Not a bad choice to bank with. If you're an adult that is trying in life.”
“I just want to congratulate the Security Service bank for having such an efficient and kind collaborator as Miss Connie Sánchez, who helped me and supported me unconditionally in the achievement of my management. Thank you very much for the support received and I hope that you know how to value the work of Miss Connie Sánchez who left me satisfied and happy for the generous treatment I received. God bless you”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
“Melissa campos helped me with with opening a checking account it was smooth and fast she let me know everything i needed to know about security service and what they offer i will definitely recommend Melissa for your needs and services here at security service on Bandera and 410”
“I love my woodforest because the customer service is 2nd to none.the employees are always very professional and nice they never keep their customers waiting will definitely recommend to my family and friends ?”
“Penfed is one of the best financial institutions I ever used ..everyone from the PenFed is wonderful and helpful .. outstanding customer service and awesome services they are providing to their Customers.. Thumbs up !!”
“We have done business with GTFCU for 38 years! During that time we have always had great service from kind, professional and efficient employees who remember us and treat us like family. They are well informed and have gone above and beyond to help us with anything we have needed! We love every interaction at GTFCU!”
“The staff was great! They were very knowledgeable and were welcoming. I'm glad I made the choice to open an account with Woodforest. Monica was really sweet and helpful as well as Malena.”
“I was completely impressed with their professionalism and customer service. Mr. Martinez will go out of his way to get you the best product and rate! I highly recommend them for all of your banking needs.”
“I was having such a hard time getting a cashiers check since I bank with an online bank. I went into your facility here in San Antonio and was helped open an account and got a cashiers check just in time to move into my new apartment. Young woman went out of her way to make sure I got what I needed. I can’t express how thankful and appreciative I am for all your help and kindness.”
“I have had nothing but absolutely wonderful support from Jeff and team during my 19 years of customer service. I can NOT say enough about my branch and their premier customer service! Awesome!!!’”
“I went to Woodforest Bank to reopen an account that had been closed and the customer care representative was not only professional but informative and very helpful. I've banked with other institutions before but Woodforest makes you feel as if though you are a person and not just a number. The representative Miss Anna did an outstanding job.”
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“The service is excellent, the attention of the staff is great, the bank is very accessible and has all the facilities we need. The help they provide is exceptional. I recommend it with closed eyes”