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September 2023 by Shelley Carr
I went into this store with the decision made I was going to buy a phone and plan. I walked in to a sales rep who turned me off and out the door in about 3min. She didn't know anything about the online deals. Didn't bother to see if I qualify for a deal. Didn't care to show me any phones.. basically acted like I was a bother and she was bored to death!! That's ok..I'll go back to Metro. She works on Marbach and acted like it. Boost your in trouble with this representative
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September 2023 by Jazmin Salazar
Liz is a great employee she helped me get what I needed in a good time since I was in a rush and she gave me a great dealThank you so much liz
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September 2023 by Karen Salazar
This boost mobile always has great employees miss Liz always helping me and she always being so nice thank you
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July 2023 by Alexandra Reyes
Most unprofessional company I have ever interviewed with. I had an 11 am interview Mari. I show up 15 mins to my interview and my interviewer is not even there. Ended up wasting my gas and time. During interview another “manager” walks in during in interview (obviously late) and just stares at me. After being asked the same question in different formats, I was told she would call the next day to give me an answer. Common courtesy does not exist anymore. I never received a call or text to let me know if they decided to move forward with someone else. Do better boost mobile.
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July 2023 by Raquel Abrigo
Although the young lady was focused on doing her hair before she realized I was standing there waiting ?overall she was polite and friendly. Yes I would recommend.
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March 2023 by Christine Arciniega
So my husband and I took my mom to Boost mobile in Marbach so her iPhone can be activated from T-mobile carrier. My husband asked the lady at the counter how much is the activation fee, monthly fee and other fees. She said $90 , so my husband asked for a breakdown so he knows what he is paying for then she said it really fast and rudely. My husband asked her to slow down because he is writing it down, she didn’t slow down then my husband asked if it was you in my shoe what would you do, she answered I wouldn’t ask I would just pay. My husband told her why $90? The boost mobile at pearlsall road was only $60, but their system was down so we came here, the she yelled at us and said you’ll could go there, god bless you. So we left and called Boost Mobileat Persall rd, and told the lady over there what happened, she said the person at Marbach was trying to make $30 out of us because she should not even mentioned Reactivation fee since the phone was never activated with boost mobile before. Needless to say, we felt so disgusted by the lady at Marbach and don’t want our experience to happen to anyone. She was very rude and disrespectful. We finally got my mother’s phone activated for $60.
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January 2023 by Patty Paez
Employee has horrible attitude
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August 2022 by Ricardo moreno Moreno vela
I went to pay my bill and a girl named Jazmin helped me, very attentive and very good customer service. I recommend this place to grab your phones and make your payments...
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February 2022 by melissa aguilar
Walked in store greeted me asked if she can help me her name was jasmine very grateful for her help she was awesome and helpful made me feel so comfortable first time here so happy I brought a iPhone
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February 2022 by Aldo M.
I got scammed. Got an email saying I needed to upgrade to a 5G phone, and they were offering a free upgrade,"in store only". They tell me they don't have that phone. So I ask what's the next best thing. Still wanting a 5G phone. I was duped into buying a new Moto G Pure under the false pretense that it was a 5G phone and was only $30 to upgrade. I end up spending $100 with a cover, screen protector, and extra connection fees and what not. I get home and start to explore my phone and come to find out IT'S NOT A 5G PHONE AT ALL!! I'm so pissed right now. I guarantee if I go back they won't refund me my money and they will quote me some ridiculous price for a 5G phone and I'll end up spending more money.
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November 2021 by JESSE GARCIA
Poor customer service.Purchased a phone there went back a day later to ask for help with it and they acted like I was bothering them. Just plain rude!
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September 2021 by Britt' Bunny
Not too busy was helped with wut I needer
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August 2021 by Nerileen G.
They do not communicate very well. We walked in wanting to purchase a phone not activate it. Lied about the price of the phone, informed me she would be able to give it to me for 279.00 and ended up charging me 399.00. When my total was almost 500 I asked what does that entail because I was confused from the first price she broke it down but did. Not break down the actual price of each item. Then gave me a receipt with only the total. I asked about the phone case because I thought it was in an otter box case and when I saw the case it was not so then I asked about that and she said they were out and they had a shipment coming in next weekend she would swap it out. I asked her how would she be able swap it out without me having an itemized receipt and that's how I found out the price of the phone was 399.00 she informed me she was not able to do a refund I asked how was she going to fix the issue she ended up giving me 60 cash back which I was thankful for but she was very deceiving from the beginning. I ended up getting very upset with her because I was very patient until I realized she was being deceitful with us. In the end it did work out just be careful because they are not very honest.
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August 2021 by Ricardo Camarillo
Lady not wearing mask an has a attitude
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August 2021 by Carlos H
Terrible customer service employees are rude this place is just bad
