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June 2024 by D Forte-Wickham
Bought Birkenstock shoes in late April 2024 and kept wearing them in the house to get comfortable before taking them outside and they never got comfortable kept hurting my heels. Lost the receipt so I took them back today to get a store credit to get something else. The staff told me the return was 30 days and she thought I may only be able to get store credit. I was fine with that as I wanted to get something else.She needed to check with the lady that owned the store. She came back and said the lady was not giving a store credit. The staff was very professional and nice. I didn't realize that Birkenstock stores were individually owned and was surprised when I found this out. I've had a similar issue with a big box store and was able to get store credit to use on something else. Already had a different shoe brand in hand to request which was much more expensive. Oh well live and learn. Will not be going back to this store.
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May 2024 by Megan Yem
Celina was super helpful! Walked in, told her I wanted the exact shoe I was wearing, she went to check in back, and they were out :(She was able to order them from the other store and get them to me within a couple days. It was time for some new ones!
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April 2024 by James Bower
Beautiful store with very helpful staff. Birkenstock doesn't come cheap, but they're definitely comfortable.
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March 2024 by Rossana L.
I just love shopping at Birkenstock at The Quarry - the store manager, Celina is absolutely fantastic and I stop in at least twice a week because of the attention and great advice I receive from her on the latest clothing they have available in the store - the merchandise is terrific, the cloths fit very well in general and are so easy to wear. I have loved everything I have bought over the years and the collection of comfortable shoes is fantastic! I highly recommend going in and letting Celina help you find something wonderful. She is helpful, kind and passionate about the store and the merchandise and works very hard to find each customer the best options. The price points are very affordable and the value is there in all the lines they carry. Hope you will stop by! Its my GO TO clothing store in San Antonio.
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December 2023 by Allison DuBose
Everytime I walk in, Celina and Darlene greet me by name and always make me feel welcome and are really genuinely happy to see me. This is why i keep coming back to the Quarry Birkenstock store!
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October 2023 by Angela O.
I have bad feet...I was a runner for 40 years, had 2 bunion surgeries, stress fractures etc, and am finally old enough to say "NO" to the torture of uncomfortable shoes. But, I still want my shoes to look nice, and this store is the best! Gorgeous styles, and the staff really know how the different brands fit and can steer me to those brands best suited to my feet.
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September 2023 by Julia Domaradzka
DO NOT SHOP AT THIS STORE. I hate this place. It is representative of everything that is wrong with customer service in San Antonio. There are a multitude of reasons why this place sucks and I list a few below.1. It is not actually a Birkenstock store. They use the name in the title as a marketing ploy and it's a very bait and switch tactic. The selection of shoes is a joke when you compare to the selection available online or at an actual Birkenstock store. Furthermore, the inventory of available Birkenstock shoes is pretty much non existent.2. Most shoes have to be special ordered here. It takes a WHOLE MONTH to get your shoes in stock. That's just stupid - order them online and get them in a few days. There's no point going into this store because they don't carry any special shoes to make it worth waiting a month. Then I heard something about the factory being closed so I think it's now TWO MONTHS to get your shoes? What a joke!3. They have no problem making the customer wait over a month for shoes but you only get a week to return them for a full refund. You get 30 days for store credit, but again, you may make the false assumption they actually have what you want in stock then your hard earned money is stuck at a store where you can't get what you want and that you now actually hate. I'm furious because the shoes I want are available online and I could have ordered them for my trip next week, but no, I have to wait an eternity for them to become available at this vile shop. Like who wants to wait a FULL season to get shoes? Probably no one. I want my money back but I can't get it! Don't make the same mistake as me.4. Sizing is limited and they prioritize fat feet in their inventory. Birkenstock has two widths - narrow/normal (the size that every Nordstrom or other retailer carries as the "normal" size) and wide. Many of the shoes here are only available in wide so if you have normal size feet or god forbid, you have petite feet, odds are, they will not carry the shoe in your size and they will not special order for you. So again, why bother coming here when they discriminate against people with normal size feet? This is not a shop for fashionable folks by any stretch of the imagination.This is a shop run by people who prioritize themselves at all costs above their customers. It is a disgusting store where your money will get trapped. It's way too easy to go to ANY OTHER store than this one to get Birkenstocks. DO NOT WASTE YOUR TIME HERE!!!!
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September 2023 by Julia D.
DO NOT SHOP AT THIS STORE. I hate this place. It is representative of everything that is wrong with customer service in San Antonio. There are a multitude of reasons why this place sucks and I list a few below. 1. It is not actually a Birkenstock store. They use the name in the title as a marketing ploy and it's a very bait and switch tactic. The selection of shoes is a joke when you compare to the selection available online or at an actual Birkenstock store. Furthermore, the inventory of available Birkenstock shoes is pretty much non existent. 2. Most shoes have to be special ordered here. It takes a WHOLE MONTH to get your shoes in stock. That's just stupid - order them online and get them in a few days. There's no point going into this store because they don't carry any special shoes to make it worth waiting a month. Then I heard something about the factory being closed so I think it's now TWO MONTHS to get your shoes? What a joke! 3. They have no problem making the customer wait over a month for shoes but you only get a week to return them for a full refund. You get 30 days for store credit, but again, you may make the false assumption they actually have what you want in stock then your hard earned money is stuck at a store where you can't get what you want and that you now actually hate. I'm furious because the shoes I want are available online and I could have ordered them for my trip next week, but no, I have to wait an eternity for them to become available at this vile shop. Like who wants to wait a FULL season to get shoes? Probably no one. I want my money back but I can't get it! Don't make the same mistake as me. 4. Sizing is limited and they prioritize fat feet in their inventory. Birkenstock has two widths - narrow/normal (the size that every Nordstrom or other retailer carries as the "normal" size) and wide. Many of the shoes here are only available in wide so if you have normal size feet or god forbid, you have petite feet, odds are, they will not carry the shoe in your size and they will not special order for you. So again, why bother coming here when they discriminate against people with normal size feet? This is not a shop for fashionable folks by any stretch of the imagination. This is a shop run by people who prioritize themselves at all costs above their customers. It is a disgusting store where your money will get trapped. It's way too easy to go to ANY OTHER store than this one to get Birkenstocks. DO NOT WASTE YOUR TIME HERE!!!!
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August 2023 by maria Gutierrez
Great little Birkenstock shoe store but almost every style for me was sold out due to end of season
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December 2022 by Becky
Friendly helpful staff. Privately owned so store carried other brands like vionic and papillio.
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July 2022 by Mary De La Garza
The staff was so attentive to our needs. Polite ,professional showed me what was offered in store.
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July 2022 by Teresa Huerta
Great customer service, friendly, and attentive.
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April 2022 by Marty D.
Nice place. This location in the quarry area actually had the shoe and size I needed, after looking everywhere and online. The store employee was nice enough to hold the shoe for me until I got to the store and there was a discount that they were offering so that was a plus too! This will be my go to for anything Birkenstock in the future.
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April 2022 by Ruth B.
They have a great selection of comfortable shoes & now a bigger selection of clothing. The staff is always so helpful! Yes, their merchandise is a bit pricey but you're paying for quality- their shoes will wear on your comfy feet for quite a while. I still have some shoes I bought years ago! Just make sure to try on first for comfort cuz all styles are different...& so are the feet!
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January 2022 by Nat H.
Friendly and knowledgeable, great customer service. Found shoes for working at a restaurant.
