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May 2023 by Charles Wyatt
the sales associate that helped me with my cue purchased was top notch. I did not buy a very exspensive cue but he still took time to walk me through options. treated me like I was buying a 1000k cue. Will be back.
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March 2023 by Autumn
leaving this review based on the person who was representing this company, driving a box truck on 281 N around 2pm on march 15th. this individual was riding everyone’s bumper, including myself, and was weaving in and out of traffic so much the box on the truck was swaying and could have killed someone. there is no excuse for driving that recklessly, retrain your drivers.
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March 2023 by pittcubed
We are very pleased with the exceptional customer service Paul offered us as we purchased our first pool table and accessories. Since we are new to the billiard market, we had LOTS of questions and Paul was ready to answer questions, make suggestions and graciously make changes to our order as we continued our research. Thanks to Paul, we were able to postpone our purchase and take advantage of an upcoming sale date! Now, we look forward to delivery and installation. Highly recommend Paul and the Billiard Factory for purchasing all of your Game Room equipment ?
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March 2023 by E L
The gentlemen here are amazing. They will go out of their way to help. Highly recommend this place for a good pool cue.
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December 2022 by Celeste M.
Half of my order placed OVER a year ago is still not fulfilled. I was initially told it would take 6-8 weeks!
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November 2022 by Celeste Minick
Our shuffle board and game table are very nice, if I could get the rest of my order (top for the shuffle board and chairs for my table) placed in October of 2021, I would be thrilled.
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October 2022 by Austin Naranjo
I will start off with the good and why I didn’t give them one star. All of their employees that came to assemble the same pool table on three separate occasions, were fantastic. Friendly, professional, and knowledgeable. That’s about where it ends as far as pros go.You can tell a lot about a company when things go wrong and how they attempt to fix it or make it right, and Billiard Factory has left have very sour taste in my mouth. The first pool table arrived damaged, the second arrived damaged, the third was finally acceptable. Was I ever offered an apology? Nope. Was I offered a discount for the inconveniences? Nope. All I was offered was a “maybe let’s try another model, it’s $1200 more, but very similar” and frustration when I didn’t take them up on that offer as the table I ordered had a drawer (a requirement for me) and was already $7,000….They didn’t even offer to give me a discount on the model they were proposing. Why would I spend another $1200 on a table that didn’t meet my requirements? Sounds just like a bait and switch quick money grab. Will absolutely never do business with them again. Huge loss to them as I was looking to purchase a shuffle board. If you’re buying anything from them I urge caution. Pool tables, shuffle boards, and everything else they carry is expensive yet they treat you worse than a shady used car dealer. Funny when one of their employees even admitted to me their management had gone downhill….
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October 2022 by Ray “race2theace” Robertson
I always get great service with these people. I got 2 of my cues retiped. My cues are very expensive, so I'm very careful about whom I will trust ?.
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May 2022 by Daniel Hyland
I have had multiple great experiences at the Billiard Factory in San Antonio. I purchased a new Olhausen table and spectator chairs there earlier this year, and stopped in for a new cue more recently. In both instances I dealt with Paul, who was tremendously helpful. Paul has an intimate understanding of all things billiards and was able to draw on his knowledge and experience to address all of my questions. I am very satisfied with my purchases, as well as the consistently positive customer experience, and would highly recommend the Billiard Factory.
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May 2022 by Daniel Davee
Awesome pool shop, got all my gear I need to play in league. Paul was really helpful and knowledgeable. Highly recommend this place for beginners and experts a like. Also they have cool pool tables.
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May 2022 by Jason Walsh
I ordered a pool cue on their website. I received the order confirmation via email. They then canceled the order the next day without any reason given. I just received an automated email saying that it was canceled. It said if I have any questions to email them. I sent an email to the address listed and it was immediately returned saying my address was not in their safe senders list. Absolutely 0 customer service with this company.
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May 2022 by Esmer Gonzalez
We had our pool table set up a year ago. Returned and Paul S. was helpful selecting additional cues.
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May 2022 by Sherry Dawn Weaver-Morales
Absolutely love this store! They're very friendly & accommodating with great customer service. Paul helped me today and was very knowledgeable and informative regarding the purchase of pool table accessories.
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May 2022 by Anna Bome
Paul is very knowledgeable and friendly. He offered us a no-pressure sales experience that was very pleasant. Will come back for future pool game n poker needs. Thank you Paul!
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May 2022 by Momentum
It was my first time coming in and felt very welcomed by the staff. Paul was helping me out with getting my first pool cue and I appreciate that he took the time to really help me since I’m still a beginner. Thank you!! Will be coming in again to buy a more advanced cue when I get better.