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July 2023 by Jennifer A.
Bellhop is the absolute worst! Do not hire them!!! I paid for 4 hours and 5 movers. I got 3 movers who only took 70% of my stuff to the new house. They left the rest at the old house. Then just left everything in the garage at the new house. Didn't bring anything inside. Damaged my walls and door frames badly. After three days discussing with Bellhop, they won't do anything! They actually want me to pay the same amount that I already paid the first time to complete the move. Ridiculous!!!
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July 2023 by Bridgette
Amazing guys that had the best attitudes! William, Kelly, and Fred helped me move from a 3rd floor apt to another 3rd floor apt. It was really hot this day, yet they maintained their professionalism and cheery attitudes. None of my belongings were broken or damaged during the move. Will definitely recommend to family and friends.
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July 2023 by Dr. M
Scam. Confirmed by my credit card company. Other people have similar issues. My story here. I would give zero stars. They took my reservation and then never showed up. Never called, nothing. When I called back an hour and a half later I was told that it was because I had made a reservation with them the same day. Inexcusable. When you take a reservation, you honor that reservation. Or at least let someone know that they may not be able to keep it. Told the only option is to reschedule. My entire move is ruined now (10 hour drive and more stops tomorrow already paid for and a house full of stuff). Do NOT trust them. Run and don't end up in my boat.
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July 2023 by Dr. Nick D
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOOK MY DEPOSIT, SENT AN Email hours before arriving to say they needed the payment for the rest of the trip, when I went to upload it, the cpu system said too close to departure time, so call. I called and left a message saying I had the additional payment they requested. They left us on the morning of the move with no help, no where to go, when I called, there was someone with who could not articulate or pronounce any language undestandably reading from a script about the additional payment over and over, neverminded that we tried to pay it in the few hours turnaround they communicated through email with with no human interaction or support. THEY STOLE OUR MONEY AND LEFT US WITHOUT A PLACE TO LIVE and with all of our possessions in boxes with no where to go or any help. I can't believe it. The driver said that just what they do and hung up in my face when I asked him what were the next steps. EVIL COMPANY!!!!!!!!!!!!!!!!!!Your reply isn't true. Your call center person who called about junk removal said everything was fine 24 hours before ready to go. I specifically asked about your email that said deposit needed. I paid it and had called before and verified. Then verifying again your employee said everything was fine. That's why you had so many contacts. Because of your company's confusion. Then, the night before the move I see a new email about a charge. I call to clarify again. No answer. I say I have money if needed, but your employee just said everything was fine. This new email was viewed 8-10 hours before scheduled pick up. Still, driver comes in the morning and then leaves. What a joke! I could have gave him the money then or paid online. He didn't even speak! Your disorganized, flimsy reply is a untrue and you took my deposit and ruined our move. We are still dealing with the fall out of your careless greedy treatment of a customer and all the money you fleeced.Date of experience: May 28, 2023
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May 2023 by Scott Taylor
Movers damaged over $5k worth of stuff, including a new refrigerator because they did not know how to pack item securely in a truck. If you tell them how specific items need to packed, they will ignore you and do whatever they want. Driver arrived four hours late to new home and was annoyed that he had to complete the delivery. The communication is awful. You will get a different answer from each person you talk to. They promise callbacks and never call back. The claims team will not communicate directly with customer during claims process. They are also very misleading when explaining coverage. Do not use them!!!
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May 2023 by Rhonda Stockton
I will recommend Bellhop to anyone that is moving (already have actually).William & Tyler are AWESOME! They were professional, but friendly. They do not mess around & they work very well together. They asked questions and made a game plan and got to work.I used a different moving company last year & the entire experience was an absolute nightmare. If I ever need movers again, I will definitely use Bellhop.
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May 2023 by Nick D.
SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOOK MY DEPOSIT, SENT AN Email hours before arriving to say they needed the payment for the rest of the trip, when I went to upload it, the cpu system said too close to departure time, so call. I called and left a message saying I had the additional payment they requested. They left us on the morning of the move with no help, no where to go, when I called, there was someone who could not articulate or pronounce any language, understandably reading from a script about the additional payment over and over, neverminded that we tried to pay it in the few hours turnaround they communicated through email with with no human interaction or support. THEY STOLE OUR MONEY AND LEFT US WITHOUT A PLACE TO LIVE and with all of our possessions in boxes with no where to go or any help. I can't believe it. The driver said that just what they do and hung up in my face when I asked him what were the next steps. EVIL COMPANY!!!!!!!!!!!!!!!!!!
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March 2023 by Ore Hernandez
William and his team did a great job and very professional!
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March 2023 by Niecy D
My BellHop team was Tyler and Fred! They did an awesome job! They were efficient, moved fast, and was careful with my furniture! I highly recommend this team!!???
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February 2023 by Natalie Pearce
Our team did a fantastic job and we couldn’t be more pleased. They were efficient and fast! We will definitely use these services again!
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January 2023 by Anna Haller
Thank you William for taking lead on my move and making it happen!! By any means necessary!! I really appreciate the entire Bellhop crew and recommend them to everyone. Thank you
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January 2023 by Tim Morrow
The team was very efficient and profession on the job. In particular they were able to carefully move a larger piece thought very tight doorways without leaving a mark. Would use them again given the opportunity.
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December 2022 by Anita Wray
The guys were very well organized, efficient, and worked extremely well together. I will not hesitate to use Bellhop again, and bonus if I get the same team!
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December 2022 by Joe Beltran
The team was very fast and professional. All of my belongings were already packed and wrapped in a storage unit, so it was an easy, straightforward experience. Would highly recommend to others who are on the fence about going with bellhop for their move.
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August 2022 by Dan Watkins
We were asked if they needed to move our 75 inch TV. We were supposed to sign a waiver to do so. I asked to see the waiver... 20 minutes later, the TV is in the truck. We move. Plug everything in the next day and the TV has an impact crater on the screen and the screen is cracked. In addition, they nearly ripped the armrest off our theater furniture and tried to hide it.The movers were laughing and carrying on about their side hustles and talking bad about the company. They were texting in between loads.We filed a claim and they offered $45 for a $700 15 month old TV that was in our media room and was hardly used. After 2 weeks of back and forth, they offered $150 for it, based on the weight of the item and not the value. What a joke! Buyer beware!
