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April 2024 by Alejandra Vicencio
This location has the most incompetent workers, took 4 visits to get a straight answer to a simple question, the employee added things to my account without my permission, and I was told the manager would contact me to address all these issues and it never happen, the management is a joke as well as all the employees there, lazy and rude. Completely unacceptable but they do not not care about customer service.
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February 2024 by Nathaniel Arreguin
I never got my Google pixel 8 connected, now it's damaged!!!
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December 2023 by Aracely
I love the attention, Citlally and Javier and all the team provide all the information my husband and I got together or phones
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August 2023 by Laura Cisneros
When we upgraded phones, we left behind the old phone with the employee, Jennifer F, who ensured she would sent directly to AT&T. It was never received and we are getting charged $600 for the phone. During the investigation, it was noted the phone was being used on a different account. The store manager suggested we ask for cctv footage of the transaction but sent us to another store, then began giving us the runaround, not returning calls, and definitely not trying to help resolve the issue. We were told by AT&T we would have to file a police report. All this could have been avoided if they didn’t hire thieves.
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August 2023 by C Dume
I went in the store to buy a new phone and was meet with a young man who was more interested in bouncing his small blue ball than attending to my shopping. The young man even remarked how he did not care that I had been a loyal customer for 30 years. After that, I was leaving the store and he sneered. I will never go to this location in the future. Customer service is left to be desired. Appalling. In the end, I got my phone elsewhere and am happy but felt compelled to warn the public of the lack of customer service this location offers.
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August 2023 by Frances Rendon
Chris went above and beyond when needing assistance to complete a phone return that I purchased online. When another store refused to call AT&T for me, and said they could not help, Chris got on the phone and helped get that squared away. When I needed help after leaving the store, Chris was extremely helpful in getting that completed as well. You rarely see customer service like this anymore. This gentleman deserves a promotion.
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July 2023 by R P
My experience was not the best. I walked into this store on June 23rd after 12pm. There was a girl that was tall and overweight that handed me my new Samsung galaxy S23. She looked miserable while she was there. Her attitude was unwelcoming, she had a tone in her voice, and rolled her eyes. She was not in the mood to help me set up my new phone at all and her facial expressions expressed it. She mentioned to her coworker that she was leaving at 4pm and I could tell she just wanted to get out of there. She was very lazy and rude. Terrible customer service.
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June 2023 by L B
BEWARE OF THIS STORE- they open fraudulent accounts that you never requested and then they don’t fix it. They opened a line with a contract when I asked for prepaid and almost ruined my credit. A sales person there told me that they have to meet certain sales quotas a month that’s why they sell stuff you don’t request and without your consent
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June 2023 by Jenna Rae Perez
My experience was not the best. I walked into this store on June 23rd after 12pm. There was a girl that was tall and overweight that handed me my new Samsung galaxy S23. She looked miserable while she was there. Her attitude was unwelcoming, she had a tone in her voice, and rolled her eyes. She was not in the mood to help me set up my new phone at all and her facial expressions expressed it. She mentioned to her coworker that she was leaving at 4pm and I could tell she just wanted to get out of there. She was very lazy and rude. Terrible customer service.
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June 2023 by Nadine Castilleja
Chris Garcia was exceptional. Great customer service. Friend and patient! There should be more like him!
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June 2023 by Ashia Benitez
I went to into the store with multiple services being needed. Chris and Samantha were both extremely awesome. They helped with EVERYTHING. Best customer service! Very happy customer.
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June 2023 by Audrey Ann De Leon
Samantha was really helpful and got us right away. Very good customer service
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June 2023 by Majesty’s World
Jennifer helped me out with my account. She Has Excellent Customer Service!
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June 2023 by Chris Montemayor
Karlos with K is the man! Helped me up grade my old phone. Walked out with 8 accessories ?. Walked me step by step to get everything I needed done ?
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June 2023 by Dominion Landscaping
Jennifer was amazing. Her customer service skills our out of this world. We are very satisfied with our purchase. Thank you!!
