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November 2023 by Henry Chavez
Abraham was great from start to finish. When I told him what was going on with Tigan, he already knew what it was and that there was even an extended warranty on the part. I would recommend Abraham if you ever need to take your car to the dealer.
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November 2023 by Hugo Berlanga
Ariel is very knowledgeable and very helpful. The fact that he is bilingual made the process of communication easier. He was very attentive and always willing to help answer any question I had.
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November 2023 by Kristin Greer
Anya and Chris made the process very easy and they were a pleasure to work with. I enjoyed Anya’s manager introducing himself and the customer service from the whole team was incredible. Every person I came across at the dealership was very welcoming and helpful. Level of knowledge of the 2024 cross sport was great and they knew their product. The customer service at Ancira Volkswagen is unmatched!
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November 2023 by Shirley Spiars
My vehicle was dropped off on 10.31.23 and it was not driven, but the notes said it was driven (2) miles. It was not touched until the 1st and never again thereafter until my husband finally called after (9) days. There were no trips miles and the only time it showed someone touched it was to unlock the doors several times in a row. I get notifications for everything and it shows it sat the whole time it was there. With the list of intermittent malfunctions I gave, I am perplexed how anyone can ascertain it is up to manufacture's standards? Basically, I just received an oil change. Of course the first thing I do when I get it back is put my hand on the driver's side handled to unlock it and it didn't work. That still works intermediately.
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November 2023 by MF S.
Our car died on a Saturday afternoon so we had it towed to Ancira VW. Abraham took care of us as he always does throughout the process. Problem was diagnosed and repaired. Though the bill wasn't inexpensive - but no more than any other dealer maintenance - Abraham kept us informed every step of the way and ensured that there were no surprises. He should get a raise.
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October 2023 by Kelly Donnell
I was very impressed with Chris Brown when I spoke to him over the phone and knew that if he was able to find the car we wanted, that we would be doing business with him. He understood my situation, didn't try to offer me anything other than the exact vehicle we wanted, and was clear in his communication of what to expect on my end. He knew that I would be flying from Dallas to pick up the vehicle once it arrived, and he was very thorough and professional. I would not hesitate to do business with him again, even though Ancira is 5 hours away from me.
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October 2023 by Dakota Homewood
I bought my dream truck this week, with the help of Julie and Nathan. Super easy process, I have had a few nightmares with the 2 of the 3 last vehicles purchases. The team here made it super easy and simple. Gave me a more than fat offer in my old truck, made me feel like I was dealing with an old friend not someone out to make a buck. I will make the 4 hour drive from Houston to purchase a vehicle if I ever need another one. If you are looking for a different experience to car buying this is the place to be.
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October 2023 by Erik Alvarez
It was an amazing process. My mother and I walked in with the lowest expectations of being able to workout a deal for a used vehicle purchase. We were blown away and excited with being able to leave with a new vehicle! The customer service and attention was top notch. Marc was knowledgeable and extremely helpful with the whole process.
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October 2023 by JULIET R
Our sales person was Jesus Ortega. Great communication he was very attentive and answered all of our questions. Didn’t feel pushed or rushed into making a decision which made me buy the vehicle right after test driving. Definitely reccomending to my friends and family looking to buy a new car! Overall 10 out of 10 Be sure to ask for Jesus Ortega for a smooth process and experience!
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October 2023 by Evalyn Biltoft
Service advisor, Derrick Mercer, is always great to work with. He makes the process easy and is great at communicating during the process. I have had my VW Atlas serviced several times and I definitely recommend working with Mr Mercer.
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October 2023 by Rafe C.
I brought my daughter's 2018 Jetta yesterday to my service advisor Ariel Hernandez. He explained all the obligatory necessities to keep her Jetta in top condition. No unnecessary pressure. He quoted the amount and the results was exactly what he quoted. He is a person I can trust. Friendly, courteous and professional.
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September 2023 by Benjamin B.
This was a fantastic experience. My gf and I bought a Jetta mt from this dealership. Marc was extremely knowledgeable and Erika was thorough in ensuring we got the information we needed to buy the car. All in all, everyone we worked with was a fantastic help and guide in purchasing a new vehicle.
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September 2023 by E M.
This is the location that services my vehicle. Customer service is great and vehicle is serviced in a timely manner.
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September 2023 by Karime Guajardo
Ask for Chris Brown. Best customer service I have ever received when shopping for a vehicle. He found me the exact 2024 Atlas I wanted and went above and beyond to make it an enjoyable experience.Car shopping is usually so stressful but not here. They TRULY have the Best Customer Service! My mom is already choosing what color she wants to also go purchase an Atlas for herself with Chris Brown just 2 days after I bought mine!Will recommend to all our family and friends.
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September 2023 by Rayna Anderson
My sales Rep (Jade) was awesome! I never felt pressured or rushed in my decision. It was always and only about what I wanted. He did not try to over sale me or use the salesman “charm”.. He was genuine and I really appreciated that! Great experience!
