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October 2024 by Ernest Deleon
Staff is quick and friendly. Place is also clean and well managed.
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September 2024 by Helena Herbst
I've had great experiences here.
Customer service is good.
Sometimes there is a line, but the employees do what they can to assist everyone in a timely manner.
Parking is tight.
Getting in and out of the parking lot as well as the accompanying shopping plaza, is challenging at best.
There is handicap parking with wheel and assisted mobility access.
Unfortunately, I've seen on several occasions, lazy people park in these spots instead of using regular parking, which there is plenty of; clearly there is no shame in their game.
There is a mobile banking (drive up tellers) available at this location, too.
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May 2024 by Sara Shali
I went to this branch to pay my house payment . Two cashiers coming after each other , but they don't know how to work. She delayed for forty minutes and then told me that you can't pay the house payment if you didn’t give me your social security number or go somewhere else. I told her that in last fourteen years it’s a first time someone asked for my social security number for paying my house payment . This is the first time I have heard such a thing. The cashier said that I have been working here for two years and I always do the same thing.i ask her to tell your manager to come. She said that my manager is not here today. I said tell your supervisor to come, she said we don't have a supervisor. When I got nervous and said that there must be a more professional person in this bank, tell him/her to come; Then, with my insistence, a more professional person came and did my job done . It took an hour to pay the payment of my house. they should train their staff.
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April 2024 by Loren B
Went in without appointment to open new account. No wait pleasant employees and out of there in half hour. Love it!
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March 2024 by Sky H
Called to purchase a cashiers check. Got to the location.. was informed that I can’t purchase here since I don’t have an account. I called at 8:20AM. Definitely will never go back to that branch again.
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March 2024 by Desiree Mitchell
Called to purchase a cashiers check. Got to the location.. was informed that I can’t purchase here since I don’t have an account. I called at 8:20AM. Definitely will never go back to that branch again.
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December 2023 by Kyndall White
This is a great Frost location! Theo was a great help and extremely informative when helping me open a savings account.
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September 2023 by Velia G
Customer service is not there. I was called by a random branch manager to stop by my nearest branch so my husband could show ID for a check I had deposited on the app into my sole account. As someone who has worked as a bank teller for many years I understood how completely normal this was. I just had a baby and also have a toddler so I figured this was something we could do at the drive thru. Went to the drive thru, the teller stated how unnormal that was and that we needed to come inside to speak to a banker, I explained to her that we had a newborn and toddler in the car with us so if she could speak to a banker and see if they could help us at the drive thru. She didn't bother asking instead told me they couldn't because the equipment the bankers uses can't be moved. I was confused at what she meant so I agreed to come inside. Luke Martinez is the banker that helped me and when I saw his "equipment" was a laptop I asked him why it is that he wouldn't have been able to help me at the drive thru as a courtesy since he worked on a laptop and he decided to double down and say that the he could only work from the lobby. Which doesn't make sense, the company issues you a laptop for a reason. I've banked with frost for 15 years and I've never been disappointed by them. It was a first that they missed the mark to go above and beyond for a member, something I have been used to all these years, in order to handle a simple issue through the drive thru and show knowledge to a simple situation. The teller definitely needs to be retrained and Luke needs to show he cares enough to help members who are new moms with newborns. His laptop is portable and he could have definitely helped me in the drive thru.
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December 2022 by Stacy Gonzales
I had a great first experience opening an account.
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October 2022 by Stacy Smart
I had a great first experience opening an account.
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July 2022 by Jerod Cheatham
I’m an independent locksmith, I came into this location with a check for $185 a customer gave me months prior for cutting and programming her car key, when I try cashing in the check the clerk is hesitating to complete the transaction, after a few awkward minutes of typing in her computer she tells me she cannot cash the check because it is made out to locksmith, I explain to her the situation and ask her to please call and verify with the customer, she agrees and tells me to wait in the seating area. Twenty minutes later she comes out gripping the check telling me she cannot cash it and will not be returning the check, I ask if we can call the customer together to straiten everything out and she refused. At no point does the clerk try to verify or let me prove that this check was made out to me (mind you I have my locksmith license on me and photo receipt of the transaction) but instead just keeps the money that I worked for and tries to rush me out the door saying “just get another check”. I’m extremely disappointed in how this was handled and am livid that my hard earned money was stolen from me. I suppose if you bank here don’t worry about giving checks out like candy, they probably won’t be able to be cashed.
