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April 2024 by David Moreno
Love this place the layout on the parking lot is great not too crowded, the people are awesome
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March 2024 by Corri
Needed a paint pen to fix a chip… Northside came through again! Seems fitting since I bought my truck from them back in 2016!!
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November 2023 by Daniel S.
Great service department. Always pleased with them and they quick turn around. I have an appointment this morning so that is always helpful.
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October 2023 by C W.
DO NOT come this dealership for car servicing. I came in this morning just for a battery test which was free and I signed for. When I came to pick up my vehicle they were trying to charge me for an auxiliary battery replacement. I declined both services needing to be done to my car and they took it upon themselves to install a new battery. This is very irritating especially for a military service member!
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September 2023 by C S.
Terrible experience. they changed the price after taking my debit card. bought the same truck the same day from different dealership at $6k less with more features.
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September 2023 by Temujin H.
I had an oil change done here and a day later the check engine light came on. I called the service advisor and no call back. I took my car in and they wanted $185 to diagnose it. They also said it would be a day and a half to do what can be seen in 5 minutes. Also they tried to sell my wife a service that isn't even due yet. As a retired technician I'm disgusted with their customer service and quality of work. Gentlemen don't send your wives here by themselves.
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July 2023 by Luisa R.
Sean Lefebrve the "finance manager" scammed my parents. He made them think they were purchasing a 2023 Silverado for 47K and added everything in the book, increasing the total to 80K. My parents have a language barrier and he 100% took advantage of that. My father put 8K down on top of his credit being 750+ and somehow the monthly payment was STILL $850. Sean made false promises to lower the monthly payment to at least $600 only to screw them over. This place is your typical dealership that'll screw you over if you have little experience or can't read/understand between the lines. When my parents returned after revising the contract, their GM avoided them for 2 days. After 4 days of uncertainty, they said it was my dads fault for expecting to buy a car with no interest which was never the issue, everything has interest, the issue was the 4 warranty's adding up to 20K+. My dad has had no other option but to purchase said vehicle outright because they said it was no longer their problem. The bank paid them therefore they no longer cared/"were able to" deal with it (According to Craig Minten). Lastly, Sean you claim to be a veteran but lack the most crucial trait. Integrity. Do not trust this dealership.
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July 2023 by Samuel Stephen
Didn't seem very friendly.
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June 2023 by Daniel R.
I purchased my car here 8 years ago, and the hingepiece in the "flipper" style keys have broken more than once. Chevy does not sell this part, only the complete remote, and new remotes have to be programmed by the dealer, which takes about 2 hours, including cutting the keyblade as well. After another bad experience at a different Chevy dealer much closer to my home, I reached out here, mentioning the poor treatment elsewhere and asking for help to copy my remaining working key and setup a new remote.I called several times the week before my appointment, but when I showed up early Saturday, they had no record I'd made an appointment. I had been quoted on the phone $75 for the remote and $10 to cut the key blade, but they didn't quote labor, etc for the programming.When I showed up, they said it would be over $320 altogether for the remote, key cutting, and programming, and weren't very friendly about it, accusing me of having called/made an appointment somewhere else.They had free coffee/soda in the waiting area, at least, but something on their WiFi prevented connecting to my VPN service...not good.When I got the car back, the bill was $370...the earlier number had not included tax or a $35 "shop materials" fee. I asked about "out the door" price up front, but at checkout the agent practically accused me of lying about my original question.For having gotten up early to drive across town, waiting in line 30 minutes before they opened, only to be accused of lying and then being charged $370 for a new key/remote, I would not come back here. Absurd parts cost are Chevy's fault, not the dealer, but the process and extra fees to actually get a key replaced and poor customer service are indeed this service department's fault.
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April 2023 by Luis Marie
Non professional customer service
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February 2023 by Valentina L.
I recently contacted the collision department to schedule an appointment for an estimate. Unfortunately, the representative who answered my call was not particularly helpful or courteous. Despite my attempts to explain what my insurance told me or if it was necessary I could pay out of pocket, she abruptly ended the call, leaving me feeling frustrated and upset. She said she couldn't schedule my appointment because she was the only one there, like I don't see that as an issue.In addition to her rudeness, I was disappointed that she seemed to be misinformed about my insurance coverage and disregard me saying I could pay out of pocket. I have the relevant paperwork in front of me, which clearly states that I have the freedom to choose any dealership or repair shop that I prefer. Yet, she insisted that I could only work with certain providers, which was not the case.After the call ended, I attempted to reach out to the representative again, but my calls went unanswered. This lack of responsiveness only added to my negative experience with the dealership's collision department.I hope that in the future, the dealership's representatives can be more informed and courteous, and that they will take steps to ensure that customers receive the service and attention they deserve.Attaching proof that my insurance has no problem with whatever shop I decide to use.
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January 2023 by Clinton D.
If you value your hard earned cash, never do business with this dealership. I paid good money expecting a reliable truck, and I received an auction truck with a washed title. Hard lesson learned dealing with Northside. what a joke.
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December 2022 by Jeffrey W.
Wednesday 12/28brought in my wife's 2008 GMC Envoy due to remote problem. we were locked out our vehicle and had to call a service. took the vehicle to Northside Chevrolet and spoke service consultant Samuel Cervante. he acted as if I was a bother wanting to keep my vehicle for one to two days for something that seemed obvious. I then took my vehicle home. the next morning we took vehicle to a locksmith and he his staff had both remotes programmed and the door lock fixed in a little over an hour. as a Veteran and long time customer of Northside Chevy I won't be taking either vehicle to them as my other car wasn't serviced on in one day and I had to return it for repair. I know these dealerships want to make that money but the customer should be first not the egregious profits made by keeping someone's vehicle longer than necessary is just unsat.
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December 2022 by Victoria K.
We flew from Hawaii to Texas to purchase the 2023 Corvette Z06. This dealership greeted us instantly and provided excellent customer service. Our salesman, Emilio was the most helpful and touched based with my husband throughout the order of his new corvette Z06. Finance department, Lawrence was thorough with the paper work and made the process go very smoothly. He answered all our questions and it even made it easier to talk to him because he is originally from Hawaii. Awesome service was provided from beginning to end. Purchasing a new vehicle from this dealership, please ask for Emelio and Lawrence. The waiting room has a range of complimentary drinks too and while waiting I was able to relax and sip on an expresso and I also purchased two hats from their merchandise shop, which was just around the corner of the waiting room.
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December 2022 by Stewart F.
Here's what happened... 1) I called the service department to see if they could program a spare key and fob. Yes, they could. The service rep said it would be $185, but said he could match the price of Freedom Chevrolet which had quoted $85. I assumed the service rep had authority to offer this. When I took my key in Alex, the service rep, who met me, said he couldn't do that, despite the commitment I'd received on the phone. 2) A few minute later, I went to the parts desk to pick up a blank key I'd ordered. No one was there. I went back to Alex. He tells me the parts guy got caught in traffic and is late. When the parts guy arrives, he greets me, apologizes for being late, and says, "It was just me, I can't blame it on traffic, there was nobody out there today."...doesn't sound like Alex was being completely honest with me. I left and went to Freedom. As a I guy who runs a business, I'm baffled by why people opt to take short cuts and incorporate little dishonesties into their customer interactions. So short sighted. If Alex had honored the price I'd been quoted and not lied about the parts guy, I'd be a Northside customer for future work. Now I'm a Freedom Chevy customer.
