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June 2024 by A War
Went in to buy a watch for myself, and a very nice gentleman took care of me, didn’t get his name but he let me try on all the watches I was interested in. I found the one I liked and he was even able to price match it and added the warranty too. Made a fantastic deal for me. Also he resized the watch to fit my wrist right there. Would definitely go back.
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May 2024 by Eleojo Okeme
This is the best jewelry store in town! The guys helped with choosing an engagement ring! The bride is delighted! Thank you ??
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May 2024 by Kitty O
A wonderful jewelry store with high quality gold jewelry and diamonds! Unlike nearby jewelry stores, this store sells only natural diamonds! No laboratory, essentially artificial! Negative reviews are like ordering from unscrupulous competitors! Products for every taste! Guys, we are your regular customers because you have a high level of service, jewelry for every taste and beautiful stones with CERTIFICATES!
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May 2024 by C K
We shopped for the same ring in alamo heights and saw some great jewelry but we decided to pop in Ingram mall (my old stomping grounds) and so glad we did. We saved thousands and were able to support this local family owned and operated business. They are very curteous and helpful. The ring is perfect (we had Max "semi" build us a ring) and she loves it !! Thank You, Adorn we would definitely not look anywhere else for our next high end jewelry needs.
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February 2024 by Caste Triplett
Best jewelry spot come get right !
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October 2023 by Javiera Arana
My bf and I went to purchase jewelry there and the staff (especially Kim) provided the best customer service ever!!! We were 100% satisfied and are truly very happy!!! Both Kim and her manager were so very helpful!!! Glad we chose this place to help us purchase our jewelry needs!!!
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September 2023 by Arsi Khersy
I came to the store for a repair , and they did an amazing job
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July 2023 by Layla Shuff
My first experience was great back in March of 2023 when I got my fiances wedding band here so we decided to come here to get my engagement and my wedding band resized yesterday. The girl sized my finger and said I was a size 5. She quoted my fiance $60 for both rings. When my fiance went to pick up the rings, he was charged over $70 for the resizing and only my wedding band was adjusted(my engagement ring was still big). I called and asked them what our options were and the manager just swore up and down that they were fixed. He then got argumentative when I asked for a refund. Super disappointed because our first experience was great and our second experience was awful because they took our money for doing absolutely nothing.
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July 2023 by T S
On June 29th 2023 I needed to downsize my fiancée's engagement and wedding rings. We decided on using Adorn, as we had purchased my wedding ring from the location earlier this year and had a decent experience.My fiancée and I found the appropriate ring size with help from one of the employees and showed her the two rings. We explained (in no uncertain terms) that both rings needed to be downsized to fit on her left ring finger. The employee quoted the resizing for both rings would be $60 and completed before 7pm the same day.I received a call at 5:45pm from the store informing that the rings were ready for pick up. Satisfaction and relief rushed over me in an awesome wave.I arrived to the store shortly after 6pm to pick up the rings. They appeared undamaged and the resizing seamless.The final price was $70; slightly more than quoted earlier albeit when considering taxes, labor, the expediency of the service, and the thought of my future wife being able to securely wear her rings without them slipping off into the abyss made the $10 price difference inconsequential.My fiancée tried them on shortly after I came home to discover that while the wedding band was resized, the engagement ring hadn't been touched. The wave of relief and satisfaction I felt under an hour ago receded to frustration and disappointment teetering on a groomzilla class of anger.When my fiancée called the store about the engagement ring, they swore to perform the already paid and half done service for "free". When asked about any type of refund for a job half done the employee on the line became argumentative and hostile.Word to the wise:-When they quote you a price, get it in writing.-When picking up after a resize, bring the person it's supposed to fit.-Don't leave here trusting a really simple job to be performed as agreed and paid for like I did.-Be sure the people assisting you here all grab a juice box and sit criss-cross applesauce in a semi-circle while you slowly read from a picture book to explain what you need done.
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June 2023 by Layla K.
My first experience was great back in March of 2023 when I got my fiances wedding band here so we decided to come here to get my engagement and my wedding band resized yesterday. The girl sized my finger and said I was a size 5. She quoted my fiance $60 for both rings. When my fiance went to pick up the rings, he was charged over $70 for the resizing and only my wedding band was adjusted(my engagement ring was still big). I called and asked them what our options were and the manager just swore up and down that they were fixed. He then got argumentative when I asked for a refund. Super disappointed because our first experience was great and our second experience was awful and they took our money for doing absolutely nothing.
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June 2023 by jesus herrera
Max takes care of us Amazing team always helping us with our jewelry selection plus free cleaning
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March 2023 by Jay Garza
Bought an engagement ring . The ring is beautiful and the price was perfect. Thank u
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February 2023 by jay c
Overcharged me for a polishing and cleaning..then they "accidentally" removed one of my diamonds in the process..and "couldn't" find it in the cleaner. They then crudely installed what they said was a diamond back in but the settings was now all jagged and rough..looks and feels terrible now..I regret going here BIG TIME... but their competitor "SAADS" in the mall are just as bad. so I wouldn't recommend them either.
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December 2022 by Sandye CheekyMonkeyKalmus
They repaired my necklace quickly and everyone was nice
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March 2022 by Yasmine Albayati
I visited Adorn store yesterday and bought a men necklace, for me it was a really great experience, will definitely go back and buy another gold piece..
