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September 2023 by Wilson R.
My family banked with Wells Fargo (and it many predecessors) for generations. At the end, the bank showed itself to be unprofessional and arrogant. Consider banking at First Financial, as it is the sort of bank one would expect in a West Texas city--they know who you are, understand your business and are always there to help.
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June 2023 by Sarah Willig
It's ok. My spouse and I have a business account here as well as some personal checking accounts and a business savings account. Recently one drive-thru teller named Gloria has begun giving me a... weird... time when I try to deposit our business checks. She always asks me if I know about mobile deposit (yes, we do) and quizzes me on why I didn't mobile-deposit the checks I just sent swooshing over to her in the little plastic money capsule.Um, we usually try to do mobile deposits, but sometimes the mobile deposit fails (usually due to weirdly placed watermarks or background images). Obviously then I have to physically go to the bank. IDK what Gloria's deal is, but deposit-shaming is a new one to me.The other tellers act normal. They just deposit the money and thank me for coming by, but Gloria always does the "why didn't you use our mobile app to deposit this?" schtick and then tells me that she's putting a 2-day hold on the deposit because the bank has to verify the checks' authenticity. IF the other tellers also place holds on deposited funds they don't tell me about it, and I haven't noticed.Nowadays when I have to go to the bank and I happen to get in her line I just smile and nod and agree. Whatever. It's the bank that's closest.
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January 2023 by RichAllcorn ..
I just relocated to the San Angelo area, and needed to open a banking account. When I came in, the guy who came in behind me was waited on first. I'm sure it was an oversight, but when Jacquelyn saw what happened, I didn't even get a chance to sit down. She immediately invited me into her office and took care of me. Jacquelyn was by far the most helpful, attentive and courteous person in banking that I've worked with yet! She was thorough, and worked to help me understand each of the plans being offered, and their benefits and weaknesses, to ensure I picked the right option for my needs. She had probably the most thorough knowledge of the app used to work with the bank, that I've ever seen "in any bank"!!! This woman is an "apple of GOLD" in your midst. Reward her, honor her, and utilize her many gifts. She is priceless!
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November 2022 by Liana B.
This Wells Fargo branch was very nice. The inside is large and all the employees are friendly. Karen helped me get set up and did a great job!
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November 2022 by Amy G.
Karen was wonderful. She stayed late to help me set up my card. Everyone was very nice.
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October 2022 by M
So slow and they charge fees for everything.
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July 2022 by Dennis Graham
It was good nothing spectacular but I got what I needed
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November 2020 by Andy Harris
Friendly service with no problems has been my experience!
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May 2020 by nicole smith
The staff is friendly!
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April 2020 by Mark Mccarty
Have never had one problem in 10 yrs of banking here. I see people griping about waiting. Never had to wait long
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January 2020 by Michael Ganey
Worst company ever customer service is a joke. 20 to 30 minutes to do one transaction is ridiculous. You're better off stuff in your money in a mattress than coming here
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December 2018 by Hannah Salgado
Slow as hell waited 40 min and they only did 3 cars and I'm still waiting as we speak...3 girls in there should not be this slow..
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June 2018 by Margie G.
Today this is unbelievable slow. 15 min with only 4 cars in this drive is a bit ridiculous.
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May 2018 by John F.
We adopted our daughter the same day sentencing was occurring for the Delacruz murder trial, as you can imagine there was no parking spots left at the courthouse. The adoption took all of 10 minutes, yet people had to miss it because Wells Fargo would not let us park there for 15 minutes and had to go move their car. Wells Fargo lost my business.
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January 2018 by Mitch G.
Love the Atm access.. hate going through drive thru. Always a 20 min+ wait with this place even when you are the only car in sight
