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March 2024 by Alicyn Gossett
Just wanted to give a shoutout to Justin!!! He’s done several passport services for us throughout the years and his excellent service is memorable! Friendly, knowledgeable and thorough; thank you for not only doing what you do, but doing it with a smile!
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February 2024 by J Pre
Look folks, this is a thankless, repetitive job that forces you to deal with the dregs of society (most customer service). The people here do their job and your mail goes where it is supposed to, with a higher rate of success than our judicial system. If you have had a bad time at this post office my apologies, but most of the things that go wrong here are more user error and user attitude than thr employees. Just my 2 cents.
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February 2024 by 404 NotFound
Terrible & lazy drivers. They never come to the door, ring door bell or knock to get signatures for packages. Even caught on my doorbell camera. They always just leave a pick up slip in the mail box. On top of always giving customers bad attitude at the pickup counters at the Abe street location.
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January 2024 by Alexandra Papachristos
Absolutely awful postal service. The girl that serves Highland Range doesn't do her job at all. When delivering packages they are left in the middle of our driveway, (which isn't anywhere near close to the door.) mail can be held up for days, mail constantly being shipped to the wrong address with absolutely no similarities in the address other than the neighborhood, people have gotten no mail and then all mail comes at once a year later. The neighborhood Facebook page is constantly full of complaints about our service and the post office does absolutely nothing about it! While there are 1 or 2 nice works inside the office itself, everyone is completely useless and incompetent.
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January 2024 by Pebz
If I could give 0 Stars then I would. Our mail man is the worst mail man we have ever had! I was running out to meet the mailman because we were having work done in our house and they were parked in front of the mailbox. As I was running out he saw me and took off. I tried to follow him a bit but he kept going. This guy is incredibly rude and we have never done anything to him for him to be that way. Well today he delivered a package that had NOTHING in it. Like he stole the items inside and still put the prime bag inside my mailbox empty. What is their problem I absolutely do not know and I have made complaint after complaint and they are not doing a damn thing! So disrespectful and I am going to put in a police report.
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December 2023 by Eternal Light
Bare minimum effort staff, and the self-service machine doesn't even work properly. Scale is broken, scanner is broken- it's useless.
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December 2023 by Super Gramma
I paid for certified, return receipt and it is still at San Angelo post office after 8 days!! Will never again use usps for any important mail!! Never again!
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September 2023 by Alexis Hammond
John was patient and kind, even on a weekend thank you for your help sir!
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August 2023 by Donyala Pearce
I've been here on a few occasions and the postmen are extremely courteous and knowledgeable. Bill, Justin & Charles have all been very helpful! I highly recommend this location for all your postal needs as well as passports.
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June 2023 by Celest N
Do not ever try to call this place. I’ve called literally 13 times and They won’t answer but yet want to get annoyed when you show up to your appointment with a question.
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June 2023 by Lola Motl
Most of the time workers are at the desks for stamps and parcel sending. Parking lot is too small . Self serve is good.
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April 2023 by Erik Aceves
Who ever the driver is that delivers mail to the Paul Ann area always forgets to close the mail boxes and leaves your orders in the parcel lockers but doesn't leave you the key or leaves it at someone elses mail box and you have to go to the post office because they will never answer the phone. They need to get their things right
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April 2023 by Alan Olson
I love that they have the lockers for your packages. You don't have to go up to the counter and wait in line.
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January 2023 by Madison Massey
the hispanic guy with the grey/white hair is a real j**** o tried getting help seeing what address was on file as my address change hasn’t worked for SIX MONTHS. all he could say was changing it online was faster but i get a message back every time it did not work. i’ve dropped it in the mail 3 times and STILL NO MAIL. that guy is no help. i plan to go back when i have time and talk to his supervisor
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December 2022 by Wayne Hanusch
Quick efficient and easy. The person who waited on me was courteous, friendly, and knowledgeable.
