-
May 2023 by Google user
The service center is horrible! 1st time they had my car for a month! 2nd time they took all day for a 20 min job and had issues finding my car in their system when I took it to them at 7am that morning. Not happy with Jim bass ford service center. I don't like taking my car to them!
-
May 2023 by Brenda Nichols
The service center is horrible! 1st time they had my car for a month! 2nd time they took all day for a 20 min job and had issues finding my car in their system when I took it to them at 7am that morning. Not happy with Jim bass ford service center. I don't like taking my car to them!
-
May 2023 by Alan Olson
We just moved to the area and needed my F450 serviced. They completed the service promptly, and the price was fair.
-
March 2023 by MM Masterscross
Great repair ! Awesome Customer Service!
-
December 2022 by Christian S.
Service is ridiculously slow. transparency is non existent when it comes to the customers. parts are always on back order, and unless you call and make a complaint, they wont consider contacting the escalation team to have your order placed on emergency order. Joe Key, the service manager, has no contact with any of his customers. He forwards you to a service rep, which in turn will refer you to talk to someone with ford customer care, which in turn they'll forward you to someone in "Ford Protective Administration", which in turn will forward you to "truck concern department". Basically, they give you the run around instead of a more simple solution of just placing everyones order on emergency order. what qualifies an order to be an emergency order? who's repair is more important than the last? every repair should be treated like an emergency because it ultimately IS. Having updates, and follow ups with your customers is essential especially when having to wait on a part for 6 MONTHS with no guaranteed date of arrival. And not to mention no offers for a rental car. all at the expense of the customer. this dealership will just poke you in the eyes. they wont check to see if you have any Extended care packages or any benefits unless you specifically tell them to. they play stupid and just tell you your going to pay out of pocket. they do this to see if you'll notice so that they can charge you MORE. just take your vehicle to a local mechanic shop. i dont wish this ongoing trouble with anybody.
-
October 2022 by Mr. Arredondo
Always got the parts i asked for on time. Been doing business with them for years. Parts guys are on it!
-
October 2022 by Ginger R.
Very nice and competitive. The sales team is very strong and willing to deal. They matched the price from a DFW dealership on my new king ranch.
-
September 2022 by Jill C.
When anyone reads this review they will be shocked. Last month August 2022 my husband made a service appointment with Jim Bass Ford. The service appointment was set for today 9/21/22 at 8:30 AM I received a service text from them the day before..When I arrived I was told that they were 3 weeks to a month out and to park my truck and they'll get to it in that time frame! I commented that I have no vehicle other than my truck and cannot leave it in their parking lot for a month. The service tech said " I don't know what to tell ya " . I asked for them to contact me the day before they would be able to work on or even diagnose the truck problems. The tech said if I didn't leave it today I lose my place and won't be seen for months! My husband tried to speak with the owner with no luck. He happens to be on vacation! If you notice any good reviews the owner is so very thankful but these constructive or problematic reviews...NOT A PEEP OUT OF ANYONE! Mr. Bass I'm not stopping here with my issues with you and your dealership. You need to wake up and take care of ALL YOUR BUSINESS not just car & truck sales. You should be ashamed of the way customers are dealt with by your employees.
-
June 2022 by Bob Strauss
They serviced my Lincoln MKX. Everything went great from pickup to delivery. Thanks Tony and Jordan.
-
May 2022 by Jud Beall
Thank you Candy for a great buying experience. In and out quickly and we love our new Expedition Max!
-
April 2022 by Renee Dunagan
I had the best car buying experience with Jim Bass Ford again!! My salesman “B” is the absolute best!! No pressure, no hassle. He was very helpful and they had all my paperwork ready to go when I got there! Fast, friendly and reliable!!
-
March 2022 by Aaron McDaniel
Edgar Galvan is the most wonderful person I have come across in the past few months. He helped me out with explaining every step of the way what was going on with my vehicle. This man was so kind and very informative about my vehicle. I am looking at trading in my current Ford and I will come back here to do it. Genuine staff and all are nice.
-
December 2021 by Papapaw Curry
10* òn a 5* rating...Gabe...Eddie and Grady..very concerned about my issue with my 2010 F150...I appreciate their concern and have confidence that they will..Getter Done..Happy ?
-
December 2021 by James May
Great service.
-
December 2021 by Sylvia Rogers
I can’t express enough how amazing Taylor Bryce made our car buying experience so easy and FUN! He took EXCEPTIONAL CARE of us and made sure I was HAPPY and got me in a car that I LOVED! He is an HONEST and very PATIENT guy. We really appreciate him and all he did for us. I am now a PROUD OWNER OF A MAZDA CX5 GRAND TOURING! THANK YOU TAYLOR! We will definitely be seeing Taylor Bryce for all our future car needs!
