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October 2023 by Elizabeth
I will never go back to this store. My daughter recently joined the FFA and is showing a goat. I am unfamiliar with livestock. We went in to get some supplies and we were greeted as we walked in and once we said what we needed the lady said good luck and sat back down. No one helped us with what we needed. Poor customer service.
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April 2023 by Eric Jackson
Non helpful staff by choice and Rudely treated…After loading my own pallets (with a broken shoulder and no help from the staff in the back) a tall Mexican boy comes up to me in the store and rudely says “are you gona straighten those pallets, we had them ALL straight….) After I had to move and sort them myself w a broken shoulder while this same boy literally went past me and offered no help loading my pallets from his precious pallet pile and didn’t mind going to look after I was DONE and then coming in the store to find me and be purposely rude at very least. Sadly the rest of the staff was around and said nothing as well. I’ve spent 100s of dollars in this store every visit til now. I’d advise this boy that this behavior of coming to track down a customer after he didn’t even offer to help and then be rude etc would NOT be tolerated so well if he had done this towards my wife.
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January 2023 by Stacy W.
I regularly come to Grogan's for feed and always find the staff friendly and helpful. They even load your order for you. When I have a few extra minutes, I like to just walk around the store and see what's new. Often time I will find something I just can't live without!
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November 2022 by Jake Scoggin
Sent my online firearm purchase here (FFL transfer). Was perfect from start to finish. Jacob was super helpful, professional & friendly. No issues at all. One of the few places in town that would do this.
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November 2022 by Jake S.
Great place to have your online firearm purchase transferred to. Jacob was easy to deal with, polite & professional. My gun arrived on time, I was notified & went & picked it up with no issues. One of the few places in town that does FFL transfers.
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October 2022 by Ashley M.
I don't recommend the gun shop at Grogans. I purchased a very expensive and hard to find shotgun online and after speaking to Grogans who assured me they do transfers from online sellers all the time so I had it shipped there. It had been at the store for 3 days when I called to check and they hadn't let me know. Every time that I purchase a firearm I receive a delay response on my background check because I have a very common name. No big deal every other store follows the Brady law and legally transfers the firearm after 3 business days. Grogans does not, they think the law is "sketchy" and won't transfer, which they have a right to do but should let you know that up front rather than after they have your gun and won't release it. Had I known I would have happily shipped it elsewhere. So for 2 weeks they hold onto the gun and I keep calling to check on the status of my background check. Still delayed. This is becoming frustrating- I ask can I have the gun shipped somewhere else or what can I do? They tell me nothing I can do but wait for my background check to come back yes or no. Finally we get them talked into shipping it back to the seller so that I can have it shipped somewhere else and they tell me I will need to pay for overnight shipping to the tune of $150. Ok fine, but they won't take a card over the phone I'll need to come in. So I take off work, drive the 3 hour round trip to pay for shipping and they assure me that it will be shipped that day or first thing in the morning. Three business days later I call the seller, still haven't received it. So I call Grogans and no they haven't shipped it but they are working on today and will call me to give me a tracking number. I'm still waiting to hear from them. Going on 3 weeks they've been holding onto this gun and it has been a nightmare. I will never do business at this store again. They are ignorant of gun laws, don't disclose their unusual policies up front, are not respectful of a customers time or money.
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July 2022 by keeley Pickering
I went into this store today specifically to buy black rifle coffee for Father’s Day for my husband who is an active duty member and veteran. My young daughter who is a year old wanted to play with the plastic dinosaur toys and hang out with the dog here. I tore her away from the dog and replaced the dinosaurs neatly back. The young woman working and the young guy on the laptop said nothing. We were not greeted at all when we walked in. The young woman seemed annoyed that she had to service us. I’ve never left a review in my life. I wanted to go back to buy the Duke soaps for my husband but I think I will pass. Very strange. I hope you get better help in the future.
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June 2022 by Sara C.
Gorgan's is hands down the best Farm and Ranch supplier in San Angelo.....maybe even in West Texas. If they don't have what you need (which is rare) they will try to order it for you and/or help you find it elsewhere. I never have to search for help, someone is always at the counter ready and willing to assist at anytime. If you haven't shopped at Grogan's you're missing out!
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May 2022 by Lisa K.
Called 8 minutes till closing and 4 minutes till closing. I wanted a price. No one answered.
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March 2022 by Rupen Patel Hawthorn San Angelo TX
Jacob was friendly and knowledgeable when i went in to pick up a FFL transfer. Will definitely use them in the future.
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May 2021 by Tinamarie Hamp
Staff is friendlyvery clean
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May 2021 by Galen Van Allen
Best store for all your farm and ranch needs. Great tool selection too.
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April 2021 by cody day
Stood at the gun counter for 30 mins with everyone acting like they didn’t see me not a good way to sell high end guns will not be back
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February 2021 by Michael Spanjol
This place is awesome. Nice people!
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December 2020 by Jon Bryson
Excellent customer service. Little bit of everything you need for the farm or ranch.
