Greg Bratcher - State Farm Insurance Agent is a highly recommended insurance provider known for their personalized and efficient service. The business believes in tailoring coverage to match the specific needs of each client through focused conversations and frequent policy reviews. Customers have praised the team's professionalism and responsiveness, particularly highlighting the excellent service provided by Mandy Ybarra. Mandy was described as extremely helpful in guiding clients through the process of choosing new insurance coverage, always pleasant and patient in her approach. She was also commended for taking the initiative to follow up and ensure clients fully understand their policies. In contrast, the business's emergency roadside assistance services were criticized for poor responsiveness, with one customer waiting over a day for a callback. However, the customer service provided by Greg Bratcher himself was praised, as he promptly reimbursed the customer for the expense of the roadside assistance they had to arrange themselves. Overall, Greg Bratcher - State Farm Insurance Agent is widely regarded as a reliable and customer-focused insurance provider, offering personalized attention and a commitment to meeting the evolving needs of their clients.
Greg Bratcher, you have a jewel on your team! I worked with Mandy Ybarra on purchasing my auto insurance. She was patient, knowledgeable, detailed, compassionate and you can sense she genuinely loves her job. She was a breathe of fresh air to work with. Keep it up Team Bratcher and keep up the exceptional job Mandy!!
June 2025
I had Meliza this afternoon and she was super easy to work with. All of my questions were answered, and the whole process was very professional and efficient. All in all I had a very good experience.
May 2025
Mandy is the best! She will help you with all you need ! I Will recommend to friends!
