-
May 2025 by Dustin Rose
Dillard’s - San Angelo
I custom ordered a sport coat, and it was an awful experience. I was skeptical about their ability to deliver a proper fit, but the salesman said that if it didn’t work, I could simply do a return. So I gave it a try.
As I feared, the fit was very poor. So I took the coat in, and the original salesman was rude, and exclaimed that this was the “fit that I agreed to.” It wasn’t. Then he told me that I could try a remake for a better fit, and if that didn’t work, I could get a refund.
Because he wasn’t exactly friendly, I decided to go ahead with the refund. Then the manager told me that they cannot return a custom item. I was told the exact opposite on multiple occasions by the sales associate. Awful experience. 0/10.
-
March 2025 by Dean C. D
When my wife ordered my oldest daughter's prom dress from Dillard's. This location fulfilled the order. Associates here packed the dress with the utmost care. It was wrapped in the harder water proof plastic. It was folded nicely in the box and then tissue paper and bubble wrap was put on top to protect the dress from getting sliced if opened carelessly. This is the a kind of care that is not seen often nowadays. Whomever works in the fine gowns area or online processing. Thank You!!! As went above and beyond with some good ol fashioned TLC.
-
March 2025 by Nicholas Sánchez
Bought my stuff from an associate named Lilyan. She was extremely helpful and sick a great smile after a long day
-
December 2024 by Amanda S
Ms Robin in the plus size dept. did SUCH an excellent job. It is really rare to meet someone so kind a patient and SO helpful. I would have bought half the store from her. However, because the options were so limited and aged in that department, she had very little to show me. Dillard’s women’s department in this location needs to do a better job for options in that department. I’m not a size 2, but I also am not 70 years old. I just want the same thing in the youthful sections in my size. Dillard’s in Austin keeps a very vibrant and youthful selection in that department, so I know y’all can do it too.
-
November 2024 by Christopher Riojas
They really need to update this store,it smells old and musty. Nothing really has changed over the years.
-
September 2024 by Deonna Benton
I had the best experience with Olivia who worked at the perfume counter. She was the absolute sweetest. I'd never been to San Angelo and was intrigued by shopping. I stopped in here and she was just very hospitable. If I ever come back I will look for her.
-
August 2024 by Josiah Wallace
I went in with a need for black boots. Left with a pair of brown ones. And it tied my outfit together better than I could have imagined.
Staff was friendly, informative, and patient with me as I made my selections across multiple sections of the store.
-
August 2024 by Joe J. Diaz
I had to get myself some cologne, Burberry HERO.
-
June 2024 by Alex Mulkin
Always find what looking for
-
June 2024 by donna tijerina
I want to thank both the young men in the shoe department for helping me find the most comfortable fit for my husband they worked the day shift they were awesome but I didn’t catch their names cuddos to both of them thank you
-
June 2024 by Melissa Calderon
given that we can give zero stars is great if not then 1 for the incompetent employees and services. I was in the men’s section to purchase a cologne and shoes and got no help whatsoever.
The sales associates in the cologne section looked right at my brother and I did not care to acknowledge us.. but we over heard another sales associate lady come over and ask ‘did you ask if they need help?’ He laughed and said ‘no you’re the one who needs extra hours, you ask.’ They laughed and walked away.
There was a third associate there who also ignored my brother and I.. to which I’m assuming due to our skin color, because 2 white gentleman approached the counter without hesitation they said ‘hello, and asking 20 question why they were there!’ and yet they walked out empty handed not purchasing anything.. but my brother and I still walking around wanting to purchase items yet no acknowledgment to which is why we left, and will be taking our business elsewhere.
We went to the shoe section to see if we can get some shoes a lady that worked there saw me and asking my brother is there any workers working and I saw her go to the back didn’t see her after. So sad to see this mall demolish and have no core character due to lazy workers and not knowing any social skills.
-
May 2024 by Emanuel Rodriguez
Very nice
-
April 2024 by We R Steltek
I've been in customer service for over 25 years... it is exceptionally rare that one receives service on the level that I received from Zach G. in the men's department. Full marks all around, this gent know his stuff, and knows how to treat customers.
-
March 2024 by se lin cong
The shiart for women ...
-
March 2024 by Diego Pomar
Called and spoke to someone in men’s suits department and got told “bro I’m with 3 customers right now you’ll have to come in”this was on 2/19/23 at 2:23 pm
