-
October 2023 by Caroline H.
Go to literally any other CPL. The phlebotomist at this one is so abrasive for no reason.
-
September 2023 by Brooke R.
They close at 4. Not 5. I would have chosen a different location or place or planned my trip with a baby in tow differently had their hours been posted accurately.
-
August 2023 by Diana W.
I took my baby here to get her blood drawn. The front staff was so friendly and explained how to sign in. They were able to get the blood without a tear coming out of her. Amazing blood draw. Keep up the good work!
-
June 2023 by C R
Awesome! Absolutely awesome. Thank you.
-
December 2022 by Rodney And Jacque S.
December 9, 2022 CPL Labs 12201 Renfert Way #102 Austin, TX 78752 Expressions of sincere gratitude for "Kayla" for her patience and kindness This letter and flowers are in recognition for the outstanding work of "Kayla". Unfortunately, my veins and IVs have a bad relationship, they are ferociously opposed to one another. Over the past 3 weeks I have been punctured by "experienced" professionals some 30 times as they tried to find a suitable vein for pre-op surgery, blood work, and IVs. I can't count the number of times I have heard the word "I have never seen this". When my doctor required more blook work, I went to CPL on Monday, 12/5/22. And, as usual my veins were not cooperating to the point that Kayla was called from her busy schedule to help. While she worked diligently to find a cooperative vein, she did this with much kindness and consideration for my feelings. My wife and I are so grateful for Kayla's dedication to the care of her patients. You should be proud to have Kayla as a CPL team member. Rodney Sellers
-
November 2022 by Heather B.
Two stars only because the phlebotomist was friendly and efficient. However, the front of the business was not. They were clearly stressed out because of the volume of patients, even though no one was hassling them at the windows, and were cold and abrupt when I interacted with them. I suggest doing a little yoga breathing between checking in patients.
-
October 2022 by Mallory C.
made an appointment on a friday for 3 pm just in case it'd be busy, came in early at 2:30 pm. sent by my physician to get a regular blood draw, so they scanned my paper. it was quick and easy when checking in. i barely had to wait a minute before getting called in to get blood work done! pretty convenient location, super close by!
-
August 2022 by Chrissy N.
This was an amazing experience! I got there right before my appointment and the front checked me in and all went well! I got called back within minutes and the woman took my blood and off I went! What an amazing team and system they have here! Will for sure be back in the future if I need labs done again!
-
June 2022 by Ron H.
It has been 6 days since the blood tests and still no results. Call them and you get "please hold" and then waited 4 minutes before I finally hung up. Finally got in touch with CPL customer service and discovered the results were sent to the doctor the same day as the test. They faxed the results again. Appears the doctor's office dropped the ball.
-
March 2022 by Ron J.
This is the best CPL in Austin. Very fast, polite, cheerful, helpful and professional. Kiki is great phlebotomist. Skip the rest and head northwest.
-
March 2022 by Phillip D.
Let's start with the positive. Their phlebotomist are very good at their jobs. I'm hard to draw blood from and usually get poked 2 to 3 times before finding a vein. The CPL phlebotomist get me on the first stick every time. Now the negative. This is the most unorganized medial facility I've ever used. They have huge manila folders with doctor's orders. You stand there watching them look at printed lab orders one by one looking for your order. Normally, the will say they never received the order from your doctor. This has happened to both my wife and I for lab orders from several doctors. We're in the age of electronic medical records where the ordering physician can easily prove the order was received by CPL. Because of this, I'm no longer plan on using their services. The location is coinvent for me. However, the complete lack of organization is a deal breaker.
-
October 2021 by Jamie M.
Wait time is a little long but they're busy! Understandable! The lady who took my blood was so very accommodating and sweet. I was throwing up (lol tmi) and had to lay down but she and another employee were so nice and made me feel comfortable. Also didn't even feel the needle
-
September 2021 by Shivansh S.
I had a negative experience with this lab when I came for lab work for my newly born premature baby. It was for bilirubin test. They assigned a trainee to take blood from my premature baby( only 5lb with very little blood in the body). That trainee didn't even had basic information like how much blood to take and what type of prick to use. Blood drawing was very painful for the baby. But I lost my patience when she dropped the ready vial of blood on the floor, it was baby's blood on the floor everywhere. I would suggest CPL corporate should take initiatives to give at least basic training to staffs in this center before they start doing blood bath with a baby with zero knowledge of things.
-
September 2021 by Marie M.
Went here to get blood drawn. Made appointment and was instructed to arrive 15 minutes early. I was seen 30 minutes later, after waiting in a small room with at least 10 other people at all times. Thankfully everyone was masked as required by CPL. Made the appointment to avoid that kind of crowded wait. Oh well. Phlebotomist was fine.
-
August 2020 by Quirina G.
Don't schedule a "Pediatric Blood draw" online thinking they'll have the correct supplies or take you back at your scheduled time. I work in a doctors office, I understand getting back at your scheduled time isn't always going to happen but at least have the correct supplies on hand for a 10 yr olds blood draw. The tech was very concerned because she didn't have a butterfly needle. I asked her to try, we have to make sure cancer doesn't return. She couldn't get the blood and my daughter was in pain but was a trooper. Asked to speak to a manager about the supplies. No apology, the manager was Defensive! Couldn't believe it. We left after the manager was going to try if she could find the vein, she couldn't. I didn't want her to go through the pain if it'd be for nothing again anyway. Thing is, when I asked the manager why a LAB wasn't prepared for a scheduled "pediatric blood draw" (that's what the online appt portal indicated I was scheduling for) then I should've heard an apology. Not defensiveness. Manager needs training!
