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May 2024 by Taunia B
Had my vehicle for 3 weeks for glow plugs and sensor. Emilio or whatever never made sure they ordered parts. In addition to 3 weeks they had my vehicle. They had a week prior notice as to all the codes and parts required to fix it. He said. Looks like everything is done except the one sensor still waiting for part. Then he went on vacation and none of it was done. Terrible service on his part. Acted like it was mechanic. Seems as though they always get the blame. He should have done his job and ordered them before it even put in the shop. And to lie and none of it be done is complete Bull. 4 weeks in total and we left with a nox sensor and none of the other stuff. That had been needed 4 wks prior discussed. Also at that time he said he would make sure he ordered the parts. Screw this place.
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September 2022 by Rachel R.
Deductible was $200 charged me $195 so that I would have to pay out of pocket. Beware they crooked worst service in the San Angelo area they didn't even fix what was wrong just "inspected it" and still got charged just to get my keys back. Sold me a janky car praying for their downfall
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August 2022 by Randi W.
BUYER BEWARE!!! This dealershup will not honor their word. I bought my car in October and was told many times the weather stripping on the roof of the car would be replaced. I called several times and got the run around each time. After the 90 day mark they actually said "the 90 day warranty could not be honored". hmmm...I wonder why. They lie and give you the run around so much it's ridiculous.
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April 2022 by Damien D.
Went in to get a loan originally talked to Sean he was super nice. He had a baby so I got sent to Eli. Was up there for three hours for him to tell me your approved for up to 35,000 to come back tomorrow the suburban we wanted would be there because they had more vechicles coming in. We'll I went up there the next day. The vechicles didn't come in but when I finally talked to someone because I never could get ahold of Eli they told me no it's not 35,000 it's 20,000-25,000. I got lied to. So if you ever go here don't ask for Eli. Hell just lie to you and tell you what you want to hear not the truth. And when I tried to get reason why all I got was the run around. I still need a vechicle and wish the area manager or someone high up there would contact me so I can get a deal done but not dealing with Eli. I need the head honcho to call me ASAP.
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February 2022 by Krista Childs
Worst experience I’ve ever had with a dealership! I don’t say this lightly but when you sell someone a car and say they are approved…then call a month later and say you need the car back because you are NO LONGER APPROVED… what in the corn bread hell does that say about your business?!?! I’ve never heard of a dealership doing this to people!!! It wasn’t even me they sold it to, it was my mother!! They said this is how dealerships work!! How do you get approved and then a month later unapproved?!? Note…this is WITH A DOWNPAYMENT!! They were totally unprofessional yesterday, took over an hour to get a sales manager to talk to us who only tried to make sure she had the car with her. We were smart enough not to bring it with us, and wanted to speak with management first. I don’t understand how a business can treat people like this. People please do business elsewhere! Whether it’s with another dealership here or even out of town but do NOT do business here!! You will leave not trusting people in a car business again ?
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January 2022 by Charlene Mathews
Bought a suv from them them. Did not get amenities I thought I was getting. Washed car for first time. Passenger rim damaged. No help from them.
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January 2022 by Stephanie Englert
Worst place to buy a car in San Angelo I went there to see if I could trade my truck in to get a lower payment and felt like I had to trade it in when I noticed the screen from the new car did not work after the 2nd day of getting it I wanted to cancel the trade and get my truck back but did not let me I thought I had 30 days but I guess they do not follow that rule I regret going here never again!!
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December 2021 by Douglas F.
I cannot blame the salesman for this review since this lands more on the dealership and their handling of cars. I recently bought a used car from this location, knowing full well used cars come "As-is". What I didn't know, until I had a few local body shops look at the car, was that it had been in a few fender benders; none of which were ever reported. When I addressed this with one of the sales managers at the location he didn't seem phased about this at all, in fact it seemed as if selling cars like this was normal practice for him. He stated and I quote " if it's not on the car fax or our Twix system, we won't know." When I had bought the car I was told a 172 point inspection was made on the car, that clearly was not the case, especially considering the front windshield was still cracked. had it been they would have noticed that various body panels were originally red in color, just painted black, where as my car is black originally. One body panel is still very loose and needs attention asap. The options the dealership gave me were to trade in the car I just bought 2 weeks ago and possibly take a hit and be upside down for another used vehicle or they would just fix the loose body panel and detail the car. Those were the only two options. So the short of it is this, the dealership took in a car, didn't fully inspect it, put it up for sale with a cracked windshield, and washed their hands of it. I will never purchase another car from this location ever again nor will I recommend anyone I know to do the same. This dealership is quite literally the shady outfit you only really see in movies
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October 2021 by Omar Loya
At the beginning yeah they try to help you because they want to sell vehicles,but later they don’t care at all, no one answer the phone,they hide from you,unprofessional people.
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October 2021 by Rebecca Galindo
Dealing with this sales team has seriously been one of the worst experiences I have ever had! I purchased a brand new 2021 Chevy Silverado in December of 2020 and had issues with it from the start. After breaking down on the side of the road with my kids for 3 hours on a Saturday while we figured out that a tow truck would cost over $500 to tow us in (even though we pay for roadside assistance through On-Star and a coverage through the dealership) my husband opted to tow me i...
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August 2021 by Wes D.
I really wish I would have gotten the name of the sales rep that walked up to us. But he had to be the absolute worst sales rep I've ever came into contact with. He was very unprofessional and rude from the very beginning. I've never had any problems with this dealership before and have bought two trucks from there, but after today this will probably be my last trip in there.
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May 2021 by Cheyenne M Sikes
this dealership is awesome and easy to work with!! go see chance!
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December 2020 by Lowell U.
I had the occasion to drop by this dealership on a Saturday morning. I met with Kayla in the service department and I can tell you she is a customer driven person. I dropped in with my motorhome to get an oil change. Well she wasn't aware of the exact cost because I didn't know how much oriole I was going to need she kept me informed as they went through the process. Their efficiency and timeliness of helping me out as commendable to say the least. I've started and owned three different businesses and have always tried to provide a great customer experience. If you need a service advisor that delivers on a promise of quality ask for Kayla. I believe she is fortunate to be at all American Chevrolet and they are fortunate to have her as an employee!
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November 2020 by Jake J-Team Harrison
Critical: Punctuality, Value
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September 2020 by Cala Hamato
We just bought a Jeep there. Normal pressure tactics trying to get a sale, which I can’t fault. But I don’t like dishonesty, and telling me we will get “free oil changes for life” while sneaking in a financed charge of $849 is not “free.” I admit fault for not reading that charge during the flurry of paperwork to sign, but the fact remains that no one EVER asked me if I would care to purchase this optional plan. Especially after speaking of the shady dealership I had just bee
