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December 2023 by austin t
I know first hand--This credit union does not serve its members. It only serves the ego of senior management.
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October 2023 by Anita Reisdorfer
I have been a member since 1993 and the service has gone down the tubes! I’m sitting ( stuck in between cars waiting) in the drive through for nearly 20 mins!! A woman in a Jeep has been holding the line up! She should have been asked to go inside to conduct her lengthy business! I tried to call inside but got put on eternal hold! This is the 2nd time I’ve had a lengthy wait for what should have been a quick deposit! I did let them know I was angry!
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September 2023 by MACH 1 TIPS
Thier app and website are worthless. Every link in the app takes you to a web browser site. What's the point of having the app if no information can be displayed there it just directs you to a web browser location!. Plus get this! you have to have a username and password to access your account, noo but wait you have to have a different user name and password to pay your loan! Whoever yall hired for IT fire them right away.
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July 2023 by Pat Cassell
I have always a good experience and found everyone friendly and helpful when I was there.
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March 2023 by Meghan Sandberg
DO NOT BANK HERE. Absolutely a waste of time. Front desk (Kaylee?) LIES about almost everything she speaks about, I had to wait 2+ weeks for TWO new debit cards she claims she mailed me but never came, refuses to change my information over the phone, completely unhelpful about every single thing I needed help with. Finally get my card, I cant activate it because I cant pay my cellphone bill because I had to get a new debit card (that took over 2 weeks to get to me) and she refuses to help me update my house phone number so I can activate my card. Broderick is amazing, he actually did his job when I spoke to him, but halie/kaylee/whatever is very unhelpful and ignorant.
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October 2022 by Matthew Sage
Wish I could give them 0 stars! Worst customer service at a bank I’ve ever experienced! Been a customer for over 20 years and they don’t deserve my business! Think twice before ever banking here!
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August 2022 by Larson Broderick
Poor customer service since I opened my account? If I could rate it zero I would. Every time I call, they can’t find my account, or I have to call someone else to make payment or system is down..
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August 2022 by Alfonso Villarreal
Been banking here for a while. Always had a positive experience. If I needed help with anything, the staff was very helpful and knowledgeable.
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July 2022 by Jennifer Chapoy
They treat there customer's with courteous and they are helpful, with a smile and very generous
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February 2022 by Tabitha Lanier
One of the best banks I have banked at. You don't have to wait for a week or more for a debit card. Just a drive to the main branch after about an hour wait. I just wish I could use another debit or credit card on their online banking when I need to make a loan payment. Other than that this bank is perfect for me.
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November 2021 by Steven Boyce
Forcing everyone (including elders) to remove their masks is the equivalent to forcing people to wear a masks. Absolutely unethical and unjust, if you don’t wear one great but forcing people to take it off is VERY weird and I felt uncomfortable. I didn’t want my real name attached to this either so this is not my real name. I wouldn’t go inside this building because they have no respect for you or autonomy. I have to assume the owner isn’t a good person lol how do you make a decision like that no other businesses have done this.
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October 2021 by Hannah Hewton
Always a great experience with the ladies there! They are so fast, and SO friendly! They are the absolute best and was able to get me set up quickly with my new truck this morning! HIGHLY recommend!
