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June 2024 by Jerry Wilson
Pharmacy said, and I quote " Sorry, we are too busy and understaffed to call and let you know that your refills were denied".
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February 2024 by Roxie Francis
The staff are always friendly in the drive-thru. They have no problem answering any of your questions. There is a wait sometimes at the inside counter and the side drive-thru.
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November 2023 by Owen P.
This is a solid Kroger that I've happily patronized for the past year or so. The store is clean and organized, and they usually have items that even Super Target (Firewheel) is lacking in terms of groceries or personal supplies. I've also been impressed with their selection of last-minute plants and flowers, because they've got such a large grocery and personal care section of the store that the plants section is a little bit smaller than I've seen in other places. The one item that I cannot consistently find is bottled shelf-stable Orange Juice. So if you're going here for that item, just don't get your hopes up. Otherwise, I recommend a visit!
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November 2023 by don gleaves
They will go the extra mile for you when others may not.
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October 2023 by Colleen Esparza
Pharmacist and techs have been helpful in person, however my only complaint is the phone. On multiple occasions I have called to speak with a tech, and before I can even say my name or my question I'm put on hold for 7 mins or more. The line auto rings again after 3 min or so and the person continues to put me on hold then they eventually hang up on me.I understand how busy they get as my sister also works in the pharmacy, but I would appreciate someone at least saying to continue holding or to call back instead of leaving me on the phone for 7+ min then hanging up.
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September 2023 by Tarun Gandhi
Great service. Anthony was amazing. He took care of my sons Rx within an hour. The pharmacist explained the medication instructions well also.
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August 2023 by Damon Berry
Bad experience. Use a different pharmacy if you can. Technicians aren’t aware of protocols. I had to come back 3 times in order to pick up a prescription that was promised to be ready on my first trip.
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March 2023 by David Angelo
The pharmacy mirrors what has happened to the rest of the store. The community has outgrown this store. Line to pickup prescription blocking the aisle. However, if I need a refill quick, I can usually get it.
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December 2022 by Mr. C.
What an annoying experience. I've tried 14 different carts, small and large, and all of them had a drag, and 8 made a loud noise. Dragging a cart as you are shopping becomes inconvenient as your load gets heavier. I will be shopping at Tom Thumb for some time until I give Kroget a second chance. Annoying!
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November 2022 by Donna Martin
It’s 4:30pm on Tuesday. I just tried to pick up a medication called in on Sunday. Online it was promised on Monday at 6:00pm. It isn’t ready. The lady at Sachse Kroger Pharmacy rudely told me that the promised times online don’t mean anything. Hummm. She said that they are days behind in processing prescriptions. She told me the earliest she could have it ready is 7:30. I have never written a review and probably never will again but this pharmacy is doing this repeatedly.
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October 2022 by Charles Simpson
We like the people in the pharmacy department.
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October 2022 by Adam V
Did way more than they are paid to do I’m sure. Went above and beyond even on the phone calls. Thanks for being great!
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October 2022 by Peter Thomas
I love this Kroger, they carry my walnut rasin bread and pressed orange juice.
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October 2022 by Trace Black
I've gotten multiple phonecalls this past week to pickup a prescription that...Went to get it today after work and after sitting in a 20 minute line, it WASN'T EVEN THERE. They also didn't have any alternatives in the store. Nor could the pharmacist explain why I was getting phonecalls for a prescription that wasn't ready. Switching to CVS cause at this point, the $ is worth the customer service and it's drive thru is faster!
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August 2022 by Headlight Dr
They have gone downhill.*Longer Hold Times*Employee Attitudes*Mix up on Meds
