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December 2023 by Dan Gleason
Tired of prescriptions being texted as ready only to find out it will be days until it's ready.
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November 2023 by T S
Horrible customer service. Slow, overwhelmed, and they don't really care. Waited in line for 10 minutes because someone else didn't know what they were doing and when I finally got to the register, the woman just walked off and then finally came back to tell me to wait. I just walked out. I hate this pharmacy.
Update, I gave this location another chance and they continue to disappoint. If you can go somewhere else. They are consistently screwing up prescriptions and out of stock and want you to pay and then pay again when items come in which completely screws up co-pays. I'm in the service industry and hope to one day return the favor to the pharmacy personnel. 11/07/2023 more problems with refills. Out of stock issues. Ran out of meds waiting for them to refill.
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September 2023 by Teresa Limon
Was on hold for 17 min for the pharmacy and then it hung up on me 2 times in a row.
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August 2023 by Lisa
I ran into this Walgreen's to buy a blood pressure monitor. The store was very clean and organized. I was in a hurry, but wish I would have had time to look around. The lady who checked me out at the front counter was very sweet.
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August 2023 by Powerful Hoe
The pharmacist on duty tonight was more than helpful. A medication was on back order and he used the system to look up other Walgreens that had it. I got lucky with another location thanks to his help! Thank you sir!
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August 2023 by chau nguyen
Customer service hanged up the phone for some reasons. Tried contact back but no one answer.
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August 2023 by Timzilla Johnson
Quick place to grab your sickness ? remedies
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August 2023 by Myranda Morman
Worst customer service I have ever experienced and the manager Maria was the worst won’t be back. Extremely rude! And I quote “she doesn’t make enough” to deal with customer complaints in a professional matter.
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August 2023 by Fei C.
I'd just like to shout out to Maria G for always helping me locating and checking for a certain item whenever I am there. Truly appreciate her help!
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August 2023 by Nina Maldonado
Wayne the pharmacy tech is great. He he has great customer service skills, he answers all the questions you have for him I recommend this pharmacy.
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March 2023 by Haley Y.
As soon as I parked, I saw a line for the pharmacy wrapped around the building, which didn't matter since I get my prescriptions from CVS. I got out of my car, walked towards the entrance and watched a Walgreens employee smoking in the entryway, real classy... she saw me walking in so she stopped and walked back inside quickly. If your employees are going to smoke, tell them to do it in the back of your building, not in front of the main entrance. I walked in and noticed both restrooms were out of order, turned around and walked out. Watching employees smoke right in front of the entrance and not even having a public restroom open was enough to make me not want to come back.
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February 2023 by L V.
I ran into this Walgreen's to buy a blood pressure monitor. The store was very clean and organized. I was in a hurry, but wish I would have had time to look around. The lady who checked me out at the front counter was very sweet.
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January 2023 by Juanita A.
I give it one star because you can't do minus one. Terrible customer service. I moved from Plano, have used their pharmacy services for almost 20 years and in this Rowlett location the pharmacy staff with the exception of Caroline, is rude, we have a problem every month with our refills it's just terrible. No one seems to care to train their staff.
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December 2022 by Robert W.
The Worst of the worst. Took my prescription said it would be one hour.3 hours later I'm on hold calling them, after being on hold for an hour they finally answered and said they don't even know when they will order it again.When a DR. prescribes anti-biotics, he generally doesn't want you to wait a month.DISHONEST !!, STAY AWAY !!!!
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November 2022 by Mia Z.
To the girl with the dark hair on the registers tonight, black people are free, clean, and work to make a living just like everyone else. It'd be nice if you treated us with respect like everyone else too.
