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August 2023 by Nick S.
Lady store manager was rude and had 0 customer service . Go to cvs across the street.
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March 2023 by Haley Y.
As soon as I parked, I saw a line for the pharmacy wrapped around the building, which didn't matter since I get my prescriptions from CVS. I got out of my car, walked towards the entrance and watched a Walgreens employee smoking in the entryway, real classy... she saw me walking in so she stopped and walked back inside quickly. If your employees are going to smoke, tell them to do it in the back of your building, not in front of the main entrance. I walked in and noticed both restrooms were out of order, turned around and walked out. Watching employees smoke right in front of the entrance and not even having a public restroom open was enough to make me not want to come back.
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February 2023 by L V.
I ran into this Walgreen's to buy a blood pressure monitor. The store was very clean and organized. I was in a hurry, but wish I would have had time to look around. The lady who checked me out at the front counter was very sweet.
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January 2023 by Juanita A.
I give it one star because you can't do minus one. Terrible customer service. I moved from Plano, have used their pharmacy services for almost 20 years and in this Rowlett location the pharmacy staff with the exception of Caroline, is rude, we have a problem every month with our refills it's just terrible. No one seems to care to train their staff.
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December 2022 by Robert W.
The Worst of the worst. Took my prescription said it would be one hour.3 hours later I'm on hold calling them, after being on hold for an hour they finally answered and said they don't even know when they will order it again.When a DR. prescribes anti-biotics, he generally doesn't want you to wait a month.DISHONEST !!, STAY AWAY !!!!
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November 2022 by Mia Z.
To the girl with the dark hair on the registers tonight, black people are free, clean, and work to make a living just like everyone else. It'd be nice if you treated us with respect like everyone else too.
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September 2022 by Amy W.
I went to the store to return eye drops that were purchased 2 days ago. I had accidentally bought the wrong ones for an upcoming doctor's appointment.. I did not have my receipt but I had the card I used to buy the drops. The manager could not find my purchase at the register so I showed her my card purchases. She found it on the managers computer in the back but not on the register. This makes no sense at all and I forced to take store credit. I hate Walgreens anyway and I usually only shop there because of my prescriptions. From now on I will only go to that store for my prescriptions because of health insurance. They also have the worst pharmacy. I always have to contact my doctor to get a prescription refilled because they say that they cannot contact my doctor
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July 2022 by Marwa N.
There is a girl working there. Her name is Julie. She is a bully. I heard her bullying an old woman. After a few minutes, I heard her bullying me.. Don't come here because her only job is to bully on The people and make a joke on him...don't come here
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April 2022 by Trixie J.
No one at the register literally walked around the entire store only to find this rude ahh girl... then the register froze. Like WTH! Horrible service! Would even rate it a 1 star
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December 2021 by Christie H.
I swear Walgreens' training includes how to be as rude to people as possible. The pharmacy is the absolute worst. If my insurance didn't make me use them I wouldn't go. As I wait for "extended periods of time" I look longingly across the road at the best CVS in town. Remembering the good old days when my insurance used them...
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October 2021 by Daniela L.
Don't come here for your flu shot. You'll be waiting the equivalent time of a doctors office?? Ridiculous. And pharmacist is rude! But I mean if I had a degree and worked at Walgreens on a Saturday I would be mad too
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September 2021 by Dianna B.
Only one lane of drive thur for pharmacy is operating. One lane has cones blocking it off but it's been broken at least two days. This should be a priority to get fixed because most people utilizing the drive thur pharmacy are possibly injured or ill so that could be a reason not to go inside the store.
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January 2020 by TomEvetta Edwards
The person giving me the shots was very good and I appreciate it! The wait was not bad either!
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April 2019 by Erin F.
I spent a long time making a card, when the app failed, then made a second one, then got here two hours after I was meant to only to be told I had to remake the card again. I just spent an hour sitting waiting with no apologies trying to make another card and need to get home to my children and it still isn't right and they still want to charge me, this is insane. DO NOT ORDER ANY CARDS OR PHOTOS FROM THIS AWFUL PLACE!
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February 2018 by Jc A.
I went to Walgreens to pick up prescriptions but before getting there my glasses broke around the frame. I don't have the receipt and I didn't use my rewards card so I had nothing to show. However, Walgreens saw my dilema and they agreed to replace them for me. I am beyond pleased and impressed with their level of service. Thank you Marilyn who took care of me and did so with a friendly smile. Thank you again for taking care of your customers.