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June 2024 by L Lynne
Thank you Nikki for some amazing customer service today!
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June 2024 by Alena Means
We really appreciate having a Petco so close to home. The employees are very friendly and helpful. I typically purchase the largest bag of dog food and I cannot lift it. And they always offer to carry it to the car. I recommend signing up for their free loyalty program because they regularly email you coupons. And with the use of a coupon, they are always less expensive than Chewy.
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June 2024 by April Schedule
Always friendly staff. Always have exactly what I'm looking for!
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April 2024 by Colleen Cormier
Katherine was the most helpful person I've ever encountered in a pet store. She researches things and knows her stuff. I will absolutely go back there to shop, because not only does she care, she's honest and knowledgeable. I cannot say enough good things about this woman. Keep her around.
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April 2024 by Madelaine Reader
My dog and I had a really great experience here. We came in to buy a Kong and Nicky was so helpful! I told her we’re new to the area and she went out of her way to walk us around the store and informed me of the premier membership plan and the MANY benefits I could get out of it as an owner with multiple dogs. I have never had such approachable and attentive customer service at a pet store, we will definitely be back! I also love that they carry the Wholehearted salmon formula in 45 lb bags- We have four large dogs and go through this stuff FAST but they’ve always had it in stock the same day we needed it!
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March 2024 by Mike Smith
Wonderful staff, very knowledgeable.
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February 2024 by Tiara Scott
Love the store, great little place to shop and care for yr pet.
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January 2024 by Stephen Moughalian
Lot of stuff 50 percent off
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January 2024 by CJ Martin
My little girl loves the Frozen yogurt.
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December 2023 by Mark Hillebrand
Love the self service dog bath. Brush, shampoo, conditioner, towels, blow dryer all provided.
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November 2023 by Carol Evans
Location, location, location! This is VERY handy to both Rowlett and Rockwall shoppers. It is easy to get in and out of the shopping center too. Despite it being an Unleashed store, it has everything I could want, except RX prescription foods, i.e. Science Diet Giomme for Sensitive Stomachs. Otherwise, it always has what I need. Wish they provided Biogroom shampoos and conditioners. They are wonderful and they totally eliminate "doggie" smell for a long time. Also, a full line of Royal Canin dog food would be perfect. It is expensive, but not if you consider teeth cleaning is not necessary when on the food!
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November 2023 by Pamela Asbell
The people that works at this store are super nice and very helpful. I will always use this store just for the people that works there.
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October 2023 by Deborah Brewer
Excellent customer service!
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October 2023 by Angel Nicoe
I arrived at 9:50am for my 10am appointment. The groomer arrived at the time of the appointment beginning. The other staff that was at the office around 9:50am made a rude comment stating my dog looked matted all over. My dog was not matted. I ensure to brush my dog before bay grooming session. The hair cut was not at all what I discussed with the groomer. My dogs facial hair looked like it was only partially trimmed. They added a $10 fee for needing to do multiple different lengths during the cut and the cut appears that they did not do anything special and still used one all over length. The groomer did not clean the dogs ears well. That was the main reason I brought her to be groomed today and expressed this to the groomer before hand. My dog went to the vet a few days before this grooming service, yet the groomer stated the dog needs to go to a vet to clean her ears. The vet told me to have her groomed to clean them.I am not happy with her cut or the service I received at this petco. And I paid $100 for a bad haircut and added fees that I’ve never had added in the past.
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October 2023 by Daniel Hanson
The salesperson was courteous and was excited to process the return as it was her first.
