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November 2023 by Vivian Harris
I had a great experience. James explained the services and gave options on how it could be carried out. There was no pressure to do business with him. I love that he gave me options and made things easy. They even offered a shuttle for drop out and pick up. I liked everyone I encountered.
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November 2023 by Brian Grizzard
GRAC has been taking care of my cars for several years now and I've been very impressed with their attention to detail. Great value for expert services and honest analysis. I highly recommend.
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November 2023 by Cathy Pennycuff
The shop was very professional and courteous. I was fortunate my car was towed there in the morning and ready to go at closing time. I hope I don’t have to go back, but if my car needs help, they’ll be the shop I call.
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November 2023 by Jeff B.
poor service. I took my car in for a 120k service.the dash light is still on. I called and after a few minutes I was told "oh they didn't reset the light. bring it back and we'll fix it for you"So, I bring it back. wait for an hour.... they can't do it. They say because I didn't have them change the oil the computer won't let them reset the light..... I want to support local businesses but this place makes it hard. The dealership provides more for less money. now that's where i have to go because they can't even tell me how much life I have left on my breaks..... When I asked the guy said... "i can give you a list of a hundred things you don't need"... thanks bud, I just wanted to know how much I got left ... and feel like someone actually looked at it lame. I'm out 800 bucks and now I have to go to the dealership and spend a grand just to have someone look at it ... really disappointed with this business
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October 2023 by Jeremy A. Evans
Great and friendly service. Came in to have my transmission flushed and filled with fresh fluid, 120,000 miles. Didn't get the usual nonsense other shops have given me, you need to replace this, this is dirty, blah blah blah. Looked my vehicle up for regular maintenance stuff and presented it to me in an honest way. This is my go-to place from now on, and after just one visit!!! Good job James for keeping it real!Service: Transmission
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October 2023 by Kristal Vaughn
As a woman I’m always weary about auto repair shops and that they are going to try and up sale me or rip me up off BUT not at Golden Rule! They are honest and upfront and always very helpful!!! They go above and beyond and truly care about their customers.
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October 2023 by Theresa P.
I came here for my car inspection and they showed remarkable kindness and patience. They gave lots of advice and extremely valuable suggestions. It is clear that their top priority is to make sure you get exactly the service you need.
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September 2023 by Vivi Sasaki
Courteous. Honest. No-nonsense. No wonder they have such high reviews. Will definitely bring my cars here for all future services.Services: Brakes
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September 2023 by Joseph Hernandez
Probably the most honest car repair shop I have used. Staff is very nice and respectful. Great drop off and pick up options. Prices are competitive and they stand behind their work.
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September 2023 by Stephen Smith
Golden Rule has treated me and my Toyotas like family. They have been expert, timely, and convenient. Their service is much cheaper than the dealer and I have complete confidence in their work.Service: General repairs & maintenance
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September 2023 by Charles Dyal
This was my first experience with Golden Rule Auto Care and it won’t be my last. I took my F150 in with what I thought was a transmission fluid leak. When they didn’t find a transmission leak they went the extra mile and pressure tested the coolant system and found the leak. They were able to get me back on the road a day early and $500 under the initial estimate. They really do live up to their name and their motto!
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September 2023 by Erik Ernst
So my initial visit required a follow up. There was no additional charge for a problem that was unrelated to the initial intermittent starting issue. Great customer service, excellent integrity and very competitive pricing. Golden Rule will always be my go-to for auto service.Services: Electrical repair
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August 2023 by Rich Cook
Extremely rude to me today. I took my Mini to get an O2 sensor replaced; I had tried but it was stuck. He told me he couldn't use the part I have, which fine because I can return it. I asked what the other options were, assuming he'd say they could check it and replace with a part they sourced. I have no issue with doing that but all he could say was, " We can't do it." Repeatedly. And whined about a check engine light ... which I don't have! Apparently, if a car has a check engine light on, they can't help. Something about a warranty. I thought that was their business ... fixing cars with issues.This is the 2nd time they've failed me. A year ago, my truck was randomly stalling. I took it to them for diagnostics and repairs. After several days claiming they'd tested it but been unable to replicate my issue, returned it unrepaired. I found out a friend had a code checker and we ran that, discovering that the issue was a faulty $9 relay. I bought one on Amazon and fixed it. No more stalling issues! But apparently bothering to run codes was too complicated for them. They also claimed to have road tested it to replicate the issue but the mileage was the same before I dropped it off and after I picked it up.Services: Auto engine diagnostic
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August 2023 by Jennifer Hardin
Guys are the BEST! Upfront and honest. Always trying to save you money if there other options. Quick turnaround on the repairs and services. All around great service!
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August 2023 by Rich C.
Extremely rude to me today. I took my Mini to get an O2 sensor replaced; I had tried but it was stuck. He told me he couldn't use the part I have, which fine because I can return it. I asked what the other options were, assuming he'd say they could check it and replace with a part they sourced. I have no issue with doing that but all he could say was, " We can't do it." Repeatedly. And whined about a check engine light ... which I don't have! Apparently, if a car has a check engine light on, they can't help. Something about a warranty. I thought that was their business ... fixing cars with issues. This is the 2nd time they've failed me. A year ago, my truck was randomly stalling. I took it to them for diagnostics and repairs. After several days claiming they'd tested it but been unable to replicate my issue, returned it unrepaired. I found out a friend had a code checker and we ran that, discovering that the issue was a faulty $9 relay. I bought one on Amazon and fixed it. No more stalling issues! But apparently bothering to run codes was too complicated for them. They also claimed to have road tested it to replicate the issue but the mileage was the same before I dropped it off and after I picked it up.
