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January 2024 by Raleigh B.
I love the convenience of this place despite some items that other stores do carry (mostly due to dietary preferences) but the prices are reasonable for the produce and beverages I rely on, the staff is always willing to address my concerns, this brand of Safeway stores has an EV vehicle charger that seems to be common to numerous Tom Thumb stores, I do appreciate how orderly it is inside that could be a hit or miss in the parking lot area in terms of litter since I deal with this kind of stuff at my position as a courtesy clerk, and most of all this location is a breeze to shop at when no one is panic buying against winter storms during the day and at night.
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November 2023 by William H.
I preordered a Thankgiving turkey dinner that costs 70+ bucks and picked up today at 9 am and turkey completely frozen I thought idea was to have dinner ready and not spend 3 hours cooking a frozen turkey.This is a disappointment and real bad management.I will be looking for a refund and will not do business here again
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September 2023 by Rebecca Y.
This has gone from being the best to the worst grocery store and pharmacy I've ever been tI.
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March 2023 by John F.
Been here about 3 times in the last several years and each time it's been a customer service nightmare.Hands down the most unfriendly group of employees I've seen, from Produce, deli and now the meat department. My last visit yesterday was my last visit to this location. They act like they are doing you a favor by you shopping there. They could take lessons on customer service from Tom Thumb in Heath.
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January 2023 by Juliana H.
Great grocery store to get whatever items needed for the house. Anytime I get groceries either in person or with the pick up option, they always have what I need in stock. The store is always clean, well stocked, and the employees are always helpful and kind.
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January 2023 by Mony Z.
the flower department at tomthumb in Rowlett Tx has the most rude girl employee i ever met in my life Her name is Vall RShe insisted on teaching me the right and wrong when i asked about a price of an item She kept telling me you are wrong you are wrong , even when i said that is not a way to talk to a customer, she answered thats the way i talk to my people when they are wrong.the customers are her people and she is the one who are appointed to tell us that we are wrong if we ask a question.Vall R , should not be in customer service because it requires a nice polite people to make our day not ruin it.
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December 2022 by Lucas B.
The pharmacist Richard is unprofessional and ignorant with updated federal laws which is concerning to say the least. After I pointed out they are not following federal laws and regulations, they expect surgeons offices just to do more work because they're uneducated. They don't understand partial fills, the argue with customers in person. I saw this last weekend with this same guy. He got extremely defensive and hung up on me after I gave them multiple chances to remedy their lack of knowledge. He needs to retire or be fired before you get sued for violating patient rights. Below is photo of the regulations they're choosing not to follow, or remedy. It's also embarrassing for him that a patient knows more than what he does with I'm assume decades of experience.I've sent this complaint directly to your director of pharmacy operations, Julie Spier so you should follow up with her to ensure this pharmacist and his supervisor are held accountable.
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November 2022 by Jeff P.
The store is clean and convenient to our home, but it is tiring buying items that are expired and having to do a return. 3 times in the last month. We even checked the item we returned last month and it is still on the shelf which expired in early October. Please check your inventory before purchasing or drive the extra miles to Krogers in Rockwall.
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October 2022 by Julian R.
Clean and not crowded! This Tom Thumb has a Starbucks indoors as well. We were only here briefly for a couple of items, but it smells nice walking in, is clean throughout the aisles, and the staff is nice!
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May 2022 by Marc T.
Convenient location with a good selection of wine, beer and ice cream! Reduced footprint relative to a typical Tom Thumb but good selection of fresh produce and necessities. Parking is a bit crazy due to the shared lot.
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December 2021 by Jocelyn W.
I moved to the area in September and to say I am disappointed with this store is an understatement. Expired items on the shelf, foods admittedly by the deli manager to be out of safe range on the adjacent coolers, spoiled foods 9n 4 separate occasions. Baggers don't care what they are putting together in a bag. This store could be so much better.
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December 2020 by Andrena J.
My go to grocery store. Go early mornings or mid afternoon.Evenings are usually really busy.Great food selection. Especially Chicken Mondays!!!
