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December 2023 by R S.
they sold me brake parts I didn't need totaling over 1k. I installed because they said I needed them And safety depended on them
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September 2023 by Evelyn Frey
I gotta say one things for sure and it's the great customer service I get everytime I come here. It's second to none! They have the best prices and usually are half the price as the dealership. Raiylynn was awesome she applied coupons so I could save even more. Thank to all the workers there.Services: Air & cabin filter replacement
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September 2023 by Cynthia Molina
Angel Torres is one of the best Technicians at Brake Plus. I was stressing over my upcoming trip with driving my car because I had battery issues. Angel assured me & made me feel so comfortable that I was safe to drive. I am very pleased that brake plus does more than just breaks. There pricing is very reasonable and as a widow I feel like I’m not being taken advantage of like most dealerships make me feel. Angel, your name says it all, you are a blessing to me. Thank you so much.Services: Battery
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September 2023 by nashayla thompkins
This is my second time getting my care serviced at this place and they have the best customer service by far. West did a great job with helping me and keeping me updated with everything happening on my vehicle. I will highly recommend getting your brakes serviced here!
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September 2023 by Toby Rockett
Wes and Angel's customer service and expertise was a welcome change from other places I have been. They updated me every step of the way and gave me the confidence to keep my vehicle running smoothly for years to come. I will be coming back.
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September 2023 by Denzel Adams
I recently had the pleasure of experiencing exceptional service at Brakes Plus, and I can't praise them enough for their outstanding customer service and expertise in auto maintenance. From start to finish, my visit to Brakes Plus was nothing short of impressive.From the moment I walked into the shop, I was greeted by their friendly and personable employees. Their welcoming demeanor immediately put me at ease and gave me confidence that my vehicle was in good hands. It's not often that you find such a warm and customer-focused team at an auto service center.One of the standout aspects of my experience was the clear and consistent communication provided by Brakes Plus. They not only allowed me to drop my vehicle off early, which was incredibly convenient, but they also kept me informed about the progress of the service. This proactive approach to communication made me feel involved and informed throughout the entire process.What truly sets Brakes Plus apart is their commitment to honesty and expertise. During my visit, they took the time to explain the wear conditions on my rotors thoroughly. I appreciated their transparency when they informed me that they couldn't shave the rotor smooth, as doing so would potentially damage the calipers. This level of professionalism and integrity is rare and greatly appreciated in the automotive industry.I was pleasantly surprised to be able to use a discount that resulted in substantial savings. In fact, I saved over $300 by choosing Brakes Plus over the dealership for my brake maintenance needs. This not only reflects their competitive pricing but also their dedication to providing value to their customers.But the exceptional service didn't end there. Brakes Plus went above and beyond by offering complimentary car service to drop me off at my home while my vehicle was being serviced. This added convenience made the entire experience even more seamless and stress-free.Overall my experience at Brakes Plus was nothing short of outstanding. Their personable staff, clear communication, expert advice, discounts, and complimentary car service all contribute to making Brakes Plus a top-tier auto service center. I left their shop not only with a well-maintained vehicle but also with the confidence that I had made the right choice. I wholeheartedly recommend Brakes Plus to anyone seeking reliable and trustworthy automotive service. Thank you, Brakes Plus, for going the extra mile and delivering excellence in every aspect of my visit!Service: Brakes
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August 2023 by Joey B.
I had my power steering pump replaced at the Rowlett location on 8/30. When I got it back, there was a grinding noise, so I had to drop it off again to get that fixed on 8/31. When I picked it up, they said that they had to bend my TRD skid plate to fix that. That does not seem like a valid fix to me. Today, I pulled my truck out of my garage and the power steering is making noises and not working. Now, I have a puddle of fluid in my garage (pic attached.). I will drop it off yet again today. I will update this review with their response.
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August 2023 by Cas Glow
I am beyond thrilled that I brought my car here to be serviced! I had a few extra hiccups come up during my brake change and had other appointments to attend to and was provided Lyft rides to my destinations. I also had the pleasure of Raeighlynn's assistant throughout the day. She was great! Totally recommend this place!Service: Brakes
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August 2023 by Renay Grubaugh
I took my sons car here to get the lug nuts fixed, they were seized. Steven and Angel were great! I did have to leave it over night since it was so late when I took it in, but they finished up by 10am the next day. Service was great and they did a thorough check and found the rear brakes were coming to an end and needed to be replaced. The quote was fair and I’ll be bringing it back here to fix those rear brake pads in a few weeks. Thank you gentlemen so much for the quick service and for being so kind!
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August 2023 by Johnnathan Melendez
They guys are awesome! Angel is great! He informed me of everything that needed to be done to my vehicle and explained the process and pricing. Everything was done in a timely and professional manner. I will be coming back for more services. Highly recommend!Services: Air & cabin filter replacement
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July 2023 by Cheryl H.
Horrible place to get service. They ruined by engine today and refused to service or repair it. Threatened to have auto towed to City Pound if I did not remove it from their lot. I had to call a cab to go home in 106 degrees. The shop took my auto and "gunned the motor as hard as he could over and over and over again, until it would not start. It is a 1915 Honda Accord and was in very good condition except for the muffler which is what I came in to have looked over. My auto is ruined and now I do not have an auto.
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July 2023 by Mike Yoscary
I bring my car here frequently. The staff is always very friendly. If it’s just a oil change it usually happens quickly. On my last visit I used the bathroom and it was very clean. I never feel pressured to get additional services and they usually offer me a ride home if I am not waiting.
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July 2023 by Kenneth Mitchell
Brought my car in today to have a previous issue re-checked. Jason was quick to greet me and listen carefully as I gave him the details of the issue. After he checked out the car, he clearly explained each possible cause and at times demonstrated how something should look or feel. I appreciated his thoroughness and clarity of communication. Couldn't have asked for better service!
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July 2023 by Coretta Williams
Brakes Plus continues to have impeccable service and today was no different. When I entered I was greeted immediately by Jason and he was very personable and provided excellent customer service. He did a thorough brake check on my vehicle and was completely honest about my car and did not try to upsale me on anything and he also shared with me what other service my car needed. If you choose this location ask for Jason.Service: Brakes
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July 2023 by Aaron Strasler
Was referred to them after Discount Tire seized one of my Lug nuts, they fixed it but told me I need multiple repairs.Which would cost over $2000. So I took my car to my mechanic for a second opinion, after they looked everything over it was determined that none of the repairs except one were needed bringing the bill From over $2000 to $250. Ultimately I'm displeased with this entire experience if I could give O starts I would. I'm playing with the idea of a lawsuit since they advertise " Repairs, Maintenance, Peace of mind". There was nothing that gave me peace of mind about the entire experience.
