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November 2023 by J R.
a minute agoNEWRecently my father purchased a 2008 BMW 3 series from this place. The day the vehicle was paid off, upon picking up the car, the check engine light came on. We called them and they told us to bring in the car. When they called us to pick up the car shortly after the check engine light came back on. At this point when my father pointed this out the mechanic answered by saying he erased the code and that he should just use the car until the code came off. My father was outraged stating this wouldn't fix the issue, this just covers it up. He told them how they needed to do something about it considering he purchased the car assuming it was in good condition. At this point the manager came out very rude saying all types of profanity claiming if we weren't happy just leave the car he would give us our money back. My father left the car assuming they were going to work on it. Just to find out the very NEXT day he came in to find the surprise that the car was back up for sale for MORE MONEY, under a active contract, with a new contract stating warranty was optional plus they hadn't even paid him his money back. It took them over a week to return the money even after they resold the car. It took constant phone calls and surprise appearance where they were rude and unhelpful every time until they finally paid the money back. The owner claims to be in business for over 25 years which is ridiculous considering this was our experience with them. I can only imagine what others may have gone through. I would never ever recommend this place to any one. Let alone purchase another vehicle from them. Whoever purchased the white 2008 BMW 3 series please be aware that this vehicle has engine codes that were erased. Good luck!!!
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October 2023 by Lily Garza
Please be careful getting cars from the Greenville location! They do not check the maintenance on these cars before putting them on the lot. My daughter and I just bought a car from them a month ago and our engine light has come on several times and our Air conditioner vents are not working. And Edgar Soto gave ke the option of paying monthly 420 or bi weekly $210 and now he's lying saying I can't change to monthly payments and is try to change my payments to 465. Very disappointed to say the least. I will not refer or recommend your business to anyone else and i will post this on other social media platforms. And please save your I'm sorrys and auto reply
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August 2023 by Michael Wimberley
That is the worst place to ever buy a car. Their payments are harder cars are high mileage. They don’t give you much warranty. They don’t give you much of approval rating. They’ve already shut down to location Sachse in Garland. They’re just not good customer service I would not recommend buying a car there whatsoever junk.
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July 2023 by holly worrell
Randy in the repair shop is absolutely the reason why I've purchased four cars. They have all been great cars! But Randy he provides excellent customer service honest and reliable quotes and is truly an asset to Barrett motors That's why my sister my mom and all my family go to Barrett motors. Randy thank you for always taking care of us and keeping us safe on the road.
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July 2023 by Nique G
Reason for is because Ms. Sally & Mr. Bob had communicated with me through out my entire process, I spoke with Ms. Sally my first time I called and told her of my situation which was the biggest booger, but guess what that booger wasn't so big to where Mr. Bob and Ms. Sally got me in a car. I really appreciate them helping me it was really smooth and a great choice I have made in a very long time. Thank you lady and gentlemen.
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July 2023 by Johana Duenas
This place lacks communication at it’s finest. They throw you something different every time you call and make a payment. They do not go over the most important details at the time signing for example “late fees” and then they blame it on the customer for not reading their contract. This will be my first and last vehicle I purchase from this place.
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June 2023 by Laci Danielle
I had a great experience with Barrett! Cristian is great and helped me so much..I definitely recommend going and seeing cristian if you’re in need of a new vehicle he will definitely make it happen for you!! ((:
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May 2023 by Kheao81
Christian was one of the best Sales personnel I've ever worked with, he not only did his job but went out of his way to do whatever it took for me to be able to get in the vehicle that I wanted for my family. His boss Mr. Bob was also very good and awesome to me and my family and made it happened for me to be able to afford the vehicle I purchased for my family. Thanks so much guys, God is good and will bless yall.
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May 2023 by Aaron Miller
BUYERS BEWARE!!!!Yes this finance company BMI is the worst my elderly father bought a vehicle from them and they did a repair on the vehicle he didn't authorize or sign for then when he tries to pay the vehicle off they kept his title and tried adding the cost of the repair on top of his title before he could receive it. It was easier to go buy another car then deal with those guys they are crooks and will try and do you wrong somehow I guarantee it. STAY AWAY TRUST ME
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April 2023 by Skyllar Swartz
Cristian was amazing, helped me get into my new car same day with great customer service, will for sure come back and am very excited for my car. I recommend you go to cristian! Thankyou for all the help !
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April 2023 by dara walker
Christian was very thorough in helping me feel educated in my decision to trade in my car and get a jeep renegade. I am in love with my car and I feel really glad that I came to Barrett motors.
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April 2023 by Jenni W.
We bought a car from here in 2019. Worst decision ever! First the transmission went out about 6 months after we got it. They did offer to fix it, so we took it back to them where they said they rebuilt it charged us $3000 and then gave it back. There has been issue after issue, the truck has been in the shop longer than I have had it. Again the transmission is out. The mechanic working on it now said that the transmission has NEVER been rebuilt or replaced but I was charged for it. Now John from the service dept will not give me any itemized bill showing what work was done. He will not give me the name of the transmission shop it was sent to nothing! This place is absolute trash who take advantage of customers.
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February 2023 by Christie F.
runnnnn do not walk but RUNNNN!! Scam of a dealership, horrible customer services, lack of ethical practices, and I am going to sue them for keeping my plate on my vehicle after repossession!they also kept my tolltag which the new owner ran up $1000 of toll tag charges. Of course I went back up there to retrieve my items and they claimed there was no tag or plate on vehicle. WHITE LIARS!! DEMONS FROM HELL WILL GET THEIR KARMA ! but looking at most of the reviews, they already have! Please excuse the grammatical errors, I am typing in a fury. too bad i can not have 0 stars because that is what they deserve!
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February 2023 by Leann Lair
Barrett motors did a amazing job! I bought a Cadillac at a fabulous price sight unseen with Cristian walking us through the whole process and making it as easy as possible with my crazy work schedule. When I finally made it there to pick up he was waiting with keys in hand and everything I had left to sign was fast n to the point and more importantly the car looked and drove like a dream ? He even checked in to make sure everything was going great with the car! Would 100% recommend Barrett motors and Cristian to anyone and everyone I care about! I would trust him to take care of my own children!
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February 2023 by Teri Sanchez
I was very pleased with my interaction with Christian Bradford. he was informative and efficient and made our experience pleasantly seamless, I also like the fact that I could trade the vehicle that I bought here previously and get another vehicle from this dealership that I've built a relationship with and trust with my business, and am also able to confidently refer other family and friends to