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November 2023 by Kaley Moore
Yeaahhh I saw the reviews but tried them out again anyway. The car would’ve looked better if there was no hand drying because it just smeared all the dirt around. I assume they’re trying to be mindful of their towels.. I noticed a bunch sitting on the table outside to air dry and they didn’t look very clean. I never like to bash the workers because they’re just doing their job, but the vacuums weren’t working either. The vacuums and other solutions for your interior are free however, so that’s a plus. The hood of my car was still this dirty after so that’s honestly kind of shocking. ??♀️
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November 2023 by Gloria Fischer
Raised their prices while significantly lowering service! Just used them for a carwash...and now I have to go home and clean my car!!! Worthless person @ the start of the tunnel following by two equally worthless slugs @ the end! Not tipping for that! Vacuums were good. But no clean rags, no cleaning fluid, and the back of my SUV is still dirty. Totally not worth it! Sad because they used to be really good when they first started.
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October 2023 by John Love
Absolutely the worst car wash in Pflugerville. The check in process is painfully slow. There is no clear path to follow. They have 3 lanes open but only one person to help anyone. After finally going through the service, your car is smeared down with oily rags. Then you’re provided with more dirty rags and very old watered down cleaning products. I wiped my all season rubber mats down with their interior cleaner and I am still trying remove the mildew odor it left behind. Wish I could leave zero stars.
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September 2023 by Alma Castro
Excellent service, available use of cleaning products and very affordable price
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August 2023 by Maverick Matthews
Garbage. Save your money. Lazy staff, dirty facilities, and 2nd rate equipment.The staff do barely the minimum to get by. The people "drying" your car at the end haphazardly wave a towel over your windows, typically smearing around water and doing nothing more for the body at all. And pray you don't run into any problems because getting anybody to help you will take a miracle.It's a 50/50 shot after exiting the wash tunnel that all the soap is even rinsed off your car, and bugs are usually just smeared into a larger mess.Other locations don't seem to have these problems so I'm left to believe it's caused by uncaring management at this one. A facility is only as good as those running it.
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August 2023 by Jean-Baptiste Emanuel Pion
I like the unlimited monthly plan. You pay almost two washes and you go unlimited.
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August 2023 by Brandon H
The wash does a good job, the vacuums always seem functional, and the employees are great. However, I don't recommend getting any monthly pass. Their e-commerce site always appears to be down, so forget about making any changes or cancelation. It should not be a difficult thing to do. An easy customer experience should be paramount in business practices.
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July 2023 by Silvers R.
BEWARE ! Next to impossible to cancel the monthly subscription. The website just says ' ecommerce is not available ' for over a month now. Keep you trapped in a monthly cycle.I can't even call the location, it just goes to voice mail. Trash company
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June 2023 by Brie Ngirailab
The last couple of washes have not been good. My car has still been dirty after the fact so I’ve had to go back and wash my car by hand in my own.And nobody answers the phones. I’ve been trying to call and cancel my membership for almost a week now and have left a message and callback number and never heard back.If you’re getting a car wash just once it’s probably worth it, but definitely don’t get a membership here.
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May 2023 by David Brown
A very reasonably priced car wash that includes a hand towel dry. Free vacuums and complimentary glass cleaner and towels for use in the vacuum bays. Staff is always working hard and do a great job.Editing my review 5/14/23: unfortunately this place has started going downhill. Something has changed in the last year or two, and my wrangler doesn’t get cleaned well. It’s possible it’s the shape of my fender flares, but even after a hand dry it’s still filthy. I’ve given it a few tries before changing my review, but I end up coming home and finishing the wash.
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May 2023 by victor fabian
This was better before. Now its getting bad. The kids working there they don't really care anymore. But is saving me the 50% of the work since I can do a full cleaning in my car once at month and before wash and roll I was washing my car every week. ?
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April 2023 by R. Cepeda
I drove in around 7:55pm on a Saturday night. Paid for the wash and NO ONE BOTHERED to inform that the vacuum is turned off at 8:10pm. That would have been helpful.
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April 2023 by Phillip Derrick
It's not a bad experience. It was really fast and there was a large line. Only downside, there were still dirty parts on the car after running through the wash. If you want more detail, do it yourself by hand. I did touch up cleaning once I got home. I took my vehicle there because I wanted a quick clean for trading it in. Very friendly staff.
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April 2023 by M S
This place was the best. But of late every time i see the car is not washed properly. I am a bit disappointed.If they are going to put money over customers, i will not go.Will give chance until end of this month. If they don’t change, i am taking my monthly business somewhere else.
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April 2023 by Brittney Holman
I’ve been a member at Wash ‘n roll for about 3 years now. I have been to several of their locations across Austin. The one in Cedar Park, I went to weekly for about a year. I moved over to Pflugerville and started going to that location about a year ago. The Pflugerville location has to deal with the most issues by far. I go almost weekly. Make sure that you plan to have at minimum 30 minutes to make it through the wash. There may not be clean towels for you to use after it’s washed. You may have to go through the wash multiple times, as there have been multiple different occasions that my car went through and was not rinsed. This is the most time consuming car wash I’ve ever been to. I have been on the verge of canceling my membership several times. But since I travel across Austin, I like being able to go to other locations.
