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November 2023 by Terri Mawhiney
I like the large capacity washers and dryers. It is very busy so choose your day çarefully
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November 2023 by Sir Sleepsalot
The machines are clean and well maintained. Room is bright and clean as well. Best laundromat.
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November 2023 by Katie Taylor (KT)
The Round Rock location is clean inside and out with plenty of working machines. The attendants on duty are very kind and helpful. Last wash is at 10pm. The machines accept multiple payment options - coins, store loyalty cards or debit/credit cards.
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November 2023 by Pat Thomas
Free wash jumped from 10th load free to 12th load free.$20.00 cash on the loyalty card went from $2.00 bonus to $1.00 bonus.If you don't have enough $ on your loyalty card to pay for your "free load," you must put enough $ on the card to cover the cost or it's not free.Don't bother paying the extra .25-.50¢ per washer for "hot water" that is not even temped. It's a rip-off.Most of he staff is nice & they are constantly cleaning.
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November 2023 by Michael H.
RESPONSE TO NIKKI M: When trying to debunk my initial review by claiming my review was "a bit far from the truth" you shouldn't corroborate every single issue I raised to then only make excuses for the problems I called out. My years in the military taught me that no one likes excuses because excuses are like a**holes, everyone has one & they all stink! Your $.75 upcharge on the 3 machines I used is not going to break my bank account but it might hurt the single parent with 2 or 3 children who frequents your laundromat. The bottom line is the hot water/soil scheme is shady & a bit scummy. I moved to RR from NYC so trust me I know scummy. However, when you walk into a NYC laundromat, the price on the machine is the price you pay... No more, No less. It may be more expensive overall but at least the establishment doesn't pick my pocket (another patron might, but not the people in management). You would not be happy if a blouse was labeled $20 but then you get to the register and they say that $29FYI, there are two types of machines installed in other laundromats: a bill breaker that can take a bigger bill & turn it into smaller bills (for example: take my $10 and give me $5 $1 $1 $1 $1 $1 bills) and the other is a change machine where I can change those smaller bills into quarters. This wouldn't have been an issue IF the connection to the machines wasn't so spotty when trying to use my credit card. The $1 for the loyalty card may be "virtually irrelevant" to you but it may mean a lot more to your clientele. Also, you are making a huge assumption (probably not a correct one) that a person who purchases a card will wind up washing their garments 13 times at your facility to claim their benefit.You are correct that my buddy gave me the wrong info. However, the underpinnings of my complaint are still valid because you HAVE CUT the drying time for each $.25 inserted into the dryer from 6 to 4 minutes. It is preposterous to state your company "put(s) the customer and their pocketbooks at the forefront of [your] minds."Do you know what would benefit your customer's pocketbooks and wallets greatly? FREE DRYERS like Round Rock Laundromat (your competitor) offer, EVERY weekday from 8:30a.m - 4 p.m., even if they are 20 degrees cooler than your dryers. Waiting for 1 or 2 extra drying cycles is not an issue even if the dryers there are 20 degrees cooler but still cost a grand total of...FREE!!Lastly, I live in Round Rock, three minutes from the laundromat and I see those hordes of transient bathroom destroyers around the area all the time, so I get it. But why did they suddenly appear at the bus stop? It is just a pole in the ground with a small metal route sign. It's not like other cities where there is a sheltered bus stop the "transients" may use as a shelter from the cold or rain. Regardless, I know what can probably stop those evil sink destroyers...AN ATTENDANT who is present from OPEN to CLOSE. You are welcome. ORIGINAL REVIEW:Don't rely on the prices of the washing machines when you first load your clothes. These machines are just like the scene in "Goodfellows", "Oh you want hot water instead of warm, well fu*k you, pay me"! "Are your clothes soiled? Well fu*k you, pay me". Of course my clothes are soiled, I am at a laundromat!!! I love to bring my clothes to a laundromat when my clothes are already squeaky clean . A small $3 machine turns into $3.75 real quick (pics attached). This place will find a way to nickel and dime you for every button you press. On top of that, nothing works here including the people. I am sitting here on 11/8/2023 at 6am and the men's bathroom is locked & out of order, the only rinse sink in the place is out of order, and the dryers keep losing connection when trying to add more money/time via credit card. There is no attendant on duty too help with these problems or even to break big bills into smaller bills. Whatever denomination you put into the change machine, you will on
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October 2023 by Barbara Hooker
Nice, but way overpriced!!! I spent $10 on two loads of clothes.
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October 2023 by Howard W.
I've spent a lot of time in cramped and dirty laundries. The Big Clean is just as advertised. Big. Clean.
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September 2023 by Kimberly Roach
I think they turned down the dryers to make more money. 45 minutes and my clothes are still wet. And the customers are jerks. They grab carts and hold on to them even if not using them so that when you need to get your clothes out of a machine you have to carry them inuour arms.
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August 2023 by Kimberly R.
I think they turned down the dryers to make more money. 45 minutes and my clothes are still wet. And the customers are jerks. They grab carts and hold onto them even when they're not using them so that when you need to get clothes out of a machine you have to carry them in your arms because they don't have enough carts.
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August 2023 by Amada Chavez
Love it..? I helped my sister do laundry ..she lives in Round Rock, it's close to her house and she won't go anywhere else.. thank you
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August 2023 by Xiloa Dsperado
A good clean business. Aircondining is great and lady that takes care of it is awesome.
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August 2023 by Heather J Cook
Dryer broke and had to wash before tech could come out. It was clean, there are tons of machines at multiple price points depending on the size of your load. All the machines take cash or credit cards. There are washing supplies for purchase, a snack machine and on-site staff for assistance as needed.
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August 2023 by Whoshebe
The laundromat was nice and easy to use.However, the staff that were working there or volunteering there, were short and Rude as hell.Much attitude adjustment needed. Man...... talk about my hand was itching? Lol
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July 2023 by e simmons
My first time here and it was nice parking, easy access, very clean facility
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July 2023 by DON WILLIAMS
High prices and drink machine only has warm drinks. Like that for several months already.
