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July 2024 by pamela c
The staff were nice and helpful, but I still had to schedule an appointment to have a tech come to my house to get my internet to work, even after I picked up and installed a new router and modem.
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June 2024 by Julie
The WORSE billing practices in this planet! ?‼️?
If you call ahead to cancel service and try to turn off service during your cycle, they will charge you for the entire cycle, in my case - 3 weeks I will be charged when I will be moved out of my place!! Yes- you read that correctly-they force you to pay for services you’re not getting anymore!!! This is the worst company I’ve ever had to deal with. SCAMMERS!
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June 2024 by Gigi Miller
Was in and out!!! Thanks Ms. V and good luck with your upcoming retirement
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May 2024 by Alison Cox
Veda was such a huge help and truly made my day.
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April 2024 by Mike
Horrible.
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April 2024 by Martm “Oasis Violin” Martm
Spectrum is a below average service provider. DO NOT USE THEM.
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March 2024 by C. K. Moore
I had to drive to RR to replace a Xumo Box that never operated properly. When I went to leave, I couldn’t find my sunglasses anywhere! I have artificial lenses in both eyes and bright sun and artificial lenses do not play nice. The sales representative stopped her busy day and helped me look for a good 30-mins until we found them. That, ladies and gentlemen, is what we used to refer to as SERVICE! Tremendous Kudos to YOU. Not mentioning names bc I don’t have permission but y’all, come on now. Unheard of service level and I am so blessed by her.
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March 2024 by kamal santosh
Rude staff, especially manager.
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February 2024 by Leigh Ann Frank
Shout out to Synethia Price! Great service goes along way with a great smile very pleasant attitude. Thank you for the Wonderful Service!! Keep ?!!Wish I could give a Zero now since we I can't locate my money ...mmmm great service alright fooled me! But it will All come out!
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January 2024 by Lesley Tingle
Scheduled an appointment, showed up a few minutes early. Only 3 people in store with 5 associates, ended up having to wait 30 minutes before being assisted. Another person with appointment behind me having to wait as well. They need to adhere to appointments more closely.Associates are always helpful once you get assistance.Added another star as associate took care of me once I was called.
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January 2024 by Abstract Nails
Avoid this location. Rude workers. I sat in line while listening to a poor elderly man try and understand his services and the woman at counter was VERY rude. There were 4 workers and all I needed to do was return equipment!! And 15 mins.. Still waiting.
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January 2024 by William H.
Slowest service possible. Was told I could not cancel service at store. They forced me to call phone number. Saying it requires special billing When I told agent on phone they refused to cancel service, they requested the store location and agent's name. The phone agent told me I will be responsible for the full price bill next month, which I said was fine. You have to wonder what company does not allow cancellation at corporate store. How could they ever justify that? Customer service is not critical for them.
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November 2023 by Kimberly Gavin
Impressed by the service received and liked the cleanliness of the store. The woman that helped me was very knowledgeable and provided great assistance. Not disappointed.
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November 2023 by Royce L.
The customer care associates were professional and helpful. I had no problem exchanging my receivers.
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November 2023 by Dr. Ernest Annoh-Dompreh
Great service
