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January 2024 by Robert Meuth
Bring my pomeranian alot to get groomed and they always do a great job
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January 2024 by Dora Martinez
Dave store manager was extremely attentive. Excellent service.
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January 2024 by Tammye Farmer-Holloman
The staff throughout the store are hardworking and nice. The groomers took Pearlie as a walk-in to get her nails clipped. There were 3 dogs getting groomed and another groomer came and serviced Pearlie. She was finished in less than 10 minutes!!! I didn’t have time to finish drinking my hot tea from a nearby coffee shop! Pearlie and I love this store!!!
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January 2024 by cindy harrison
I can’t speak for all the people that go but I can tell you of my one experience there.Everyone was kindBut it seemed like all but the boss were in training and very new. That would concern me and did concern me.I told them I was staying to observe because I felt they were so new and my dog is very sweet and had never had his nails trimmed by a stranger and I didn’t want him to suffer a bad experience and be tainted to a groomer again.The girls all seemed scared and asked many questions of their supervisor.I will say though they loved Bucky and took great care as they worked and learned. Their supervisor was very attentive to her students and helped so much. She also could tell I was anxious about the new people so she stayed with Bucky and pet him the whole time since he was new to the experience.They also stopped grinding once they saw he was starting to be a bit agitated and I really appreciated that.All in all having everyone new was a concern but if I requested the supervisor and got her I’d be ok with it.
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January 2024 by Guy H.
We have been taking our dogs to see Rachel at Petsmart on University Blvd in Round Rock for over 15 years. All three of our dogs were special needs and required special attention. Our first had seizures and Rachel took extra time and caution with him during grooming. Our other two are puppy mill rescues that are extremely fearful of people, but Rachel has that special touch keeping them calm and happy during their grooming. I would highly recommend her with any of your fur babies.
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January 2024 by Margarita Slater
Extremely RUDE and I would never go back! That groomer Alla really tried to play in our face and say because this was his first visit he couldn’t get a full grooming. Truth is, she just didn’t want to do it! I have no issues when I go to Petco. I simply booked here because they had an opening and still didn’t get serviced because his groomer was rude, a liar and we could barely understand anything she said. One star and back to Petco we go!!!
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January 2024 by John Gonzalez
Great place for all the fur babies of the world ?
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January 2024 by Ben Taghehchian
Love their grooming department. Way better than other small specialty grooming shops we have tried over the years. They do a great job with our standard size Goldendoodle and our Miniature Cockapooo.
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January 2024 by Hollie Harper
The manager, at the Roundrock TX location, who helped us pick out our guinea pig was extremely helpful and friendly. If we had just dealt with him,my rating would be a 10.However, we initially went in to get our dog bathed. We booked the appointment online and when we arrived, the lady told us it would cost more than we were planning because he was matted and he had spots that were overgrown. We told her we just wanted him bathed and blown out. The lady was adamant she wasn't just going to do what we were asking and the price would be higher than what we thought. Normally, we wouldn't mind except I had just bathed and blow dried him less than a week prior and brush him several times a week. Three or four weeks before we took him to another location and had him completely groomed and shaved down. This just seemed like a tactic to get more money and I was not happy that I paid for a bath she was refusing to do without adding more stuff. After all was said and done, our dog was only partly bathed as he wouldn't let her do much with him. Also strange because the Georgetown location had no issues with him.We definitely will skip this location in the future when it comes to bathing and grooming our pet.
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January 2024 by Luv Lior Hair & Wigs
Just don’t take your fur baby here for grooming…these people are rude. Find a different location.
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January 2024 by Sara Stroud
The manager Carlos, rises above customer service in management. Always willing to help customers find just what they’re looking for, if something isn’t in stock, he will order it or tell you who else carries it, if you’re fur baby just has to have it. Thank you for always rising above.
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January 2024 by Kaiden Guerrero
The manager Carlos goes above and beyond for customers you can tell he really cares about customer service. Thank you for helping me out in a not so bright situation!
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January 2024 by Samantha. May
I have been going to this salon with my goldendoodle for 2yrs now but the most recent groomer Angela was absolutely rude.No where on their website does it mention not grooming a pregnant dog. Only pregnant dogs are not allowed for the hotel.It even specifies if your dog is pregnant during the check in screening.The lack of communication, empathy and just blunt rudeness was very surprising.
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December 2023 by CJ (based3)
Ada hated the gloves in store but she’s going to love them in the snow in Colorado ?️ we always enjoy our trips here and the people working are so helpful and nice including the volunteers, who we love ❤️ these videos of Ada are hilarious!
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December 2023 by Ruben Guerra
Great grooming visit as always. Great spot for my large large dog
