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October 2023 by emily ledesma
Doordashed some live crickets from here . never been before and i’m new to the area . i received a plastic container of dead crickets . never recommending to anyone and never purchasing from here again .
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December 2022 by Google user
Ash is spectacular!!!!! She took on Roscoe a little over a year ago and changed his world, and ours with him. He's special needs due to the trauma he went through as a puppy, and probably would not qualify for most trainers. Ash saw his puppy heart and had the experience to be confident she could work with him. Guess what...she was right! She's killed it! We still work with her over a year later. He loves her so much and his life as a dog \\u0026 as a therapy dog in training has grown 1000% because of Ash. I would recommend her, hands down. She's got what it takes.
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November 2022 by Gretchen A.
Do not recommend this location for its grooming services. We dropped off our dog after receiving 3 calls and a text and an email to confirm our appointment with each person reminding us that "the weather is cold and rainy", which gave us the impression they really wanted us to cancel. When my husband dropped off, the groomer In taking our pup asked if we had come for a bath and nails, but he also reminded that we wanted anal glands expressed to which she tried to say that wasn't included with the bath. Fortunately, a more experienced groomer was also there who intervened telling the first groomer that indeed, it was. She admonished the first groomer telling too, telling her she needed to learn how to do it. Upon pick-up, we were told that the groomer was unable to complete the expression because our dog nipped when she tried. We know this happened because of inexperience because our dog is usually fine with the right person performing the job. Overall, our experience was less than satisfactory and we won't be taking any of our three dogs to this Petco location for grooming again.
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June 2022 by Sophia G.
I literally only come here because I live so close. And I love taking my dog out of the house. Other than those two reasons I don't really see the point in coming. Cashiers try to convince you to join their monthly subscription that I personally do not see the point in. Also can't answer questions properly when it comes to vetco. All I asked is where do they meet you in this store and they went on a whole monologue about how they're not always there. Okay? I didn't ask that. I had an appointment I just wanted to know where to find them when I come in. Listen to the question please. It's unfortunate they don't have an actual facility here. My dog literally got his check up in the small pets aisle. So I honestly didn't trust anything they told me. Definitely not coming back for another check up. Also, check up is pretty worthless. Online they don't state what they do or what's it for. I just got my puppy so I figured he needed one. It's literally just to check if he's good to receive vaccines. That we didn't even end up getting. I knew Petco charged more for pet food. But I didn't know the difference was over $30! I was in shock to see I paid a little over $30 more for the same brand, same size of food that I get my dog here when it's way cheaper at Walmart. So not coming here for the food or for the vet. I might come for doggy training. But I'm pretty much over coming here. Thanks for allowing dogs inside though!
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February 2022 by Alejandra M.
Courtnie did an amazing job on Coco's cut and groom. Usually she gets skin irritation right after a recent shave but this time she did not once scratch or look bothered. Great place overall, will be coming here next time.
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September 2021 by Coco M.
THIS LOCATION FOR GROOMING IS TERRIBLE. The foreign lady that works there is RUDE! Sebnem to be EXACT! Yea, you b***** I explained several times NOT to cut my dogs hair. I only wanted a sanitary trim around his mouth, a****** and manly parts, but for some f****** reason, i pick him up and he's SHAVED TO THE SKIN! Like WTF. My baby is so uncomfortable and shivering without his coat. After having my appointment canceled and rescheduled SEVERAL times at this location JUST FOR THIS B******** I refuse to book again. Every one in that b**** deserves to be fired. Do not book your fur baby here. They do not care!!! Take your money to a small city business that'll actually care for your dog. Some even travel! F*** Petco AND Petsmart. I have terrible experiences every time.
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April 2021 by Brett P.
Terrible customer service. We bought a very expensive fish from a South location Petco which died shortly after we got it home. I reviewed the return policy online BEFORE going into the store. I took the dead fish in to be returned since their return policy says they will take it back if that doesn't live 30 days. The black girl that was the cashier was very rude from the moment I said I had a return. She told me I had to take it to the store I bought it at. Which the online return policy says nothing about. Then she told me I had to bring a water sample. Which the website says nothing about being required to bring a water sample either. Then she told me she couldn't put it back on the debit card because it was my husband's debit card from our joint account. And even though it was a debit card she would not give me cash back either. So I had to get a store credit to try and go buy another fish. They don't have the fish at that location like the one that we bought. And after the terrible customer service I really have no desire to buy any products from them again. This is why we usually always go to Petsmart. And after this experience, on top of the fact that your prices are always consistently a lot higher than Petsmart's, we will continue to go to Petsmart. Your staff needs an attitude adjustment and your website needs a lot of clarification on your return policy.
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February 2021 by Melissa M.
DO NOT BOOK BROOKLYN My dog was groomed today by brooklyn and when I dropped her off for an appointment I specifically told brooklyn not to cut off my dog's long ear hair, or anything off her face(she's a german shepard-she doesn't need it cut) brooklyn confirmed it repeated it back to me and said "I'll only trim her feet and leg hair" I'm called 4 HOURS LATER to pick her up and all of her ear hair was shaved down to about half an inch. Thank God the manager was able to refund me but the damage is already done and let this be a lesson to me to not book stupid groomers and I hope I can save another dog from being groomed by brooklyn!
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November 2020 by Alicia P.
11/25/20 Called this morning to make an appointment for a nail trim for my three dogs at the Petco on Parker Dr at La Frontera in Round Rock Texas. Was told nail trims were walk-ins and to just make sure to get there before 6pm. I told groomer that last time we didn't make an appointment I was turned away because they could not take me with three dogs. He assured me this would not happen. I get there and Brooklyn the groomer tells me to come back after 6pm because she can't take me. I tell her I will wait until she is ready (which is over an hour) since moving around with three older dogs is not easy and I asked to speak to the manager. The manager comes over and explained I need to make an appointment for all grooming except nail trims. I explain to the manager that we were here for a nail trim and that I tried to make an appointment but was told they don't make appt for nail trims. She tells me That it will not be a problem for the dogs to get their nails trimmed. She goes to talk to Brooklyn and then comes out to tell us that Brooklyn refuses to trim our dogs nail because she is upset. THIS IS HORRIBLE SERVICE! The manager apologized but she said there was nothing she could do about it. Apprerently Brooklyn is the priority at this store and not the customers.
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November 2020 by Sherrl Carpenter
Clean, staff is very nice and helpfulYou can bring your furry friends in here.
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August 2020 by Stompinglion 7.
If your coming here for some dog food or cat litter this place is fine but it's disgusting how there animals are kept.This is a iguana with what looks like either metabolic bone disease or a bronken toe.It is also kept in a extremely small tank for it size and will likely be stunted if not taken out immediately.I understand these are only temporary enclosures until there sold but this iguana isn't a baby it looks to be 5 to 6 moths old and should not be kept in a tank this small especially since iguanas are know to get 1-3 feet in length.I almost forgot to mention this iguanas tail had fallen off and still growing probably due to a fight he and other iguanas had before they were sold.Please be careful if you buy a pet a Petco/PetSmart check the pet out and do your reasearch and contact the manager of the store to report any problem with the animals husbandry.
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January 2020 by Louis Rodriguez
Sometimes it’s hard find someone not involved in their own conversations to help you when needed.
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December 2019 by Alixandra T.
I bought two gerbils from this location, both adults. I was told when I bought them that they were both males, and that they would be perfect cage mates bc they had grown up together. Well, here I am a month later with 4 baby gerbils because they weren't in fact both males. She's pregnant again, already, because the babies were born a few days ago, and we didn't know they were there bc they burrowed them. While they're adorable, this was definitely an unwanted surprise.
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November 2019 by William K.
I got the day off from work and wanted to take my baby Socks to get her nails trimmed and ears cleaned. I had never been to Petco before. Ricarda greeted me with a smile and salutation. She was very knowledgeable when I asked her advice on flea/tick medicine. I went in ala carte to pick what I needed done. She recommended one of the packages that was not only cheaper but got my dog got her nails buffed and her teeth brushed. She seemed to treat my dog like it was her own! Socks got her entire package done without a whimper! I highly recommend and will definitely be going back.
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October 2019 by Makkie C.
Don't ever get the brush out. I went in for a brush out and it took 30 minutes and I was charged $15 but only the head and the top part of the torso were brushed. None of the extremities and the inner torso. When I went back in to point out the tangles on the legs, again, only the outside parts were brushed. I was hopping to get the service on a weekly basis but... it's disappointing because I thought I finally found a good groomer. I'll give it one more change but we will see.
