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June 2023 by Google user
Came to do a quick return and there was a hand written sign saying they will be back soon. Not timeline. Very unprofessional.\\n\\nWhen I called the girl said she was alone and on break. She reluctantly came out to do the return. She said that the machine was not giving her the option to do a cash return and she had to give me in store credit. When I said that was not acceptable she said it was her first time closing and to just come back another day. Waste of a 30 minute drive.
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January 2023 by Michelle M.
zero stars! Girl with piercings all over her face wouldn't accept a return and was very rude about it!
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December 2022 by Sandra P.
My daughter worked at this location her manager was a complete idiot.(Sam) She had a stalker and he didn't do nothing about it he still kept her working at night to close the store. When she finally quit he called Her a c**t. I highly recommend the Lakeline location!
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October 2022 by Monse T.M
Went on Saturday 9/24 around 5pm and were greeted with unfriendly workers. There were only two high school girls who seemed very bothered by our presence. We were still shopping when they informed us they both wanted to take their breaks at the same time, so they were gonna close the whole store, and we had to make our way to check out asap. Although they were both clearly in high school, it wouldn’t hurt for them to be the least bit mature and learn some manners. It’s never too early to learn how to be professional in a work setting.
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February 2022 by Jack Theising
The ginger check out girl who helped me exchange my shirt was very kind and helpful even through the computer issues. Great customer service!
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August 2021 by Andrew T.
If I could leave this store zero stars I would! I will never shop at pacsun again because of this store. I went in to exchange a shirt I bought for my husband. I didn't have the receipt but was ok with an exchange or store credit. Because the shirt was bought at a discount price.. may i add at a discount store of pacsun. They would not accept the return, the girl was extremely rude to me as soon as I walked in. Horrible customer service. Had to walk out with the shirt that no one in my household can use because their sizing is way off.
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August 2021 by Sophia A.
Pac Sun is great and all, but this store never really has good service. They always are not interested and rude to be honest. For example yesterday I went at 7:50 (they close at 8) there was people inside I couldn't tell if they were workers, and there was a guy standing at the door inside with his back towards us. I thought he was just monitoring the number of people going in because covid regulations so I pull in the door and it was locked. The guy turns around, rolls his eyes, shakes his head and looks so pissed. I know this is like, "oh yeah whatever bad time," but stuff like this happens all the time at this location. Just like the other review said, they have bad customer service.
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February 2021 by Johanna Molina
I love coming to this PacSun it’s a little far from where I stay but the employees here are always ready to help and inviting. I love the women’s clothes from here and I’m also able to shop for things for my husband who also loves the store. They always have amazing sales, like recently I went and bought one item and received 2 free!Due to Covid they are requiring masks which is TOTALLY understandable! You are still able to go in but their is also a certain limit of people in the store at a time. (10 to be exact) If you don’t want to shop in store they also have their app and you can order online and pick up in store. They’re also card only at the moment.
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November 2020 by Martin C.
Well for one, in order to enjoy the store you have to be let in, waited patiently for one of the employees to let us in. Even when a group of people walked out I still wasn't let in. Then after we left she preceded to let the people in behind us. Don't come here customer service is terrible.