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November 2023 by Nui
I'm an Oakley glasses fan. Not so much the clothes. This Oakley store was clean and organized well. I can't remember the staff member's name, but he was really knowledgeable on the history of the Oakley glasses. I will periodically return to this store waiting for the return of the Metal line of sunglasses.
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October 2023 by ALEXIS PARRA
I arrived minutes before closing the store, Michael treated me kindly and professionally, I would definitely return to this store. Thank you for being so kind to me and to the people who arrived just before closing, it should be noted that he was the only one working in the store at this time at night and he was able to handle everything in his timely and efficient manner.
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September 2023 by Brian Gmail
Alex did an expert job Fixing the botched prescription lenses the grand prarire store sold me. He was so thorough he figured out they overcharged me through insurance, as the oakley discount program was a much better deal. He had the technical knowledge I needed to purchase another set of sunglasses suitable for wearing under a helmet, this got the store another sale! Alex is my glasses man from here on out!
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September 2023 by Garrett Garst
Avoid at all costs.Michael the manager was very rude and unhelpful and this isn’t the first time. The first time I purchased a new pair of sunglasses from them and out of the box they had a scratch, I quickly tried to return them out of fear they would blame me and that’s exactly what Michael did. my second interaction with Michael was yesterday when he turned me away on a warranty because I didn’t have all the pieces to my broken glasses. He’s very quick to use any policy or rebuttal to his advantage to do less work and seemingly make things more difficult intentionally.I’ve had great experiences with Oakley and it’s employees, I would encourage you to go to a different location unless you want to deal with someone who’s clearly worked in retail to long and has distaste for customers and interactions with them.Also the Oakley store in Barton springs replaced them without question the very same day, they said he was incorrect about the policy.
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September 2023 by Fiddlers Green Outdoors
Alex is a true asset to the team! Knowledgeable, professional, friendly and very helpful. Him and Mike are the reasons I don’t shop online.
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August 2023 by Courtney Rogers
Tony is very helpful and has great customer service. He takes his time explaining specials and looking at the glasses you're interested in.
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August 2023 by Gary Elliott
Amazing staff, wait in to replace nose piece and the staff didn't jerk me around by trying to up sale me. They genuinely care about customer satisfaction.
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July 2023 by Saania Khanna
Great in-store experience. I was assisted by Michael and he was extremely patient and helpful providing possible options and genuine feedback.
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July 2023 by Bikevato Art
Oakley’s customer service at the Round Rock Premium Outlet is the best that I’ve ever experienced.
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July 2023 by Don Rose
Great selection and truly fabulous customer service at the location in Round Rock Texas.
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July 2023 by Cassandra Martinez
Great customer service, super knowledgeable and not rushed. Answered all my questions about warranty since I’ve never bought Oakleys before ?.
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June 2023 by Marc
Amazing service. Walked in to buy 1 pair of glasses. While in the store a new employee was very helpful in explaining available sales and glasses in stock. I had a particular model I was looking for and gave me 4 different models similar to what I was looking for. Will return for sure.
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June 2023 by Mark Reiland
Tony, Tony, Tony! Go see Tony. He helped me out with my sunglasses and he’s a great guy. Not the aggressive, in your face sales pitch either.
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June 2023 by Clayton Lajaunie
Greeted quickly, took time to even help my kid look for glasses he wasn’t getting. Good experience overall
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June 2023 by Andrew & Megan Brandt
Oakley is a lifestyle not just a brand. From the retail storefront to there online store. The customer service in the store is next level and the best experience. The online store blows you away with its ease of use and the huge selection of everything you could think of from there functional yet sexy sunglasses to there apparel and accessories. I recommend Oakley over any one else in the game
