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October 2024 by Amanda Farnum
North American was amazing in facilitating our move! I cannot recommend them enough
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October 2024 by Taylor Gilbert
We had a great experience moving with North American! Communication was prompt and clear. Both the driver and the loading/unloading teams were fast, professional, and took excellent care of our stuff. I highly recommend them.
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August 2024 by Patricia Abbamonte
North American packed and moved all my possessions and car from Austin, Texas to Champaign, Illinois. Everything was packed perfectly. The car and van drivers were wonderful and everything arrived on time without any damage . I would highly recommend this company. Thank you
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July 2024 by Josh Lamden
Very friendly and communicative throughout our entire move. The team was very helpful coordinating dates of our move and would very much recommend. Always very easy and quick to talk to someone on the phone, and the teams were punctual for all packing days. Unfortunately we had minor damage to a couple furniture items (working through claims now), but otherwise would be a 5 star review.
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July 2024 by Cindy Tincher
My aunt recommended North American Van Lines because she had a good experience with them.
But that was an Illinois franchise and I dealt with this TX franchise. The experience was quite different.
The packers didn’t show up on the day they were scheduled. No one thought to call me and let me know they weren’t coming. I finally had to call them to hear the news.
This means I stressed my cats out in a boarding facility when I didn’t have to, not to mention the $150 I spent to board them when I didn’t have to since no packing crew was coming that day.
They arrived the next day, but were in such a hurry because they had to both pack and load the truck on the same day. In the rush they packed things very badly.
They were also negligent.
For example: hey used my office desk as a ladder to load things in the storage area above the cab of the truck.
Consequently, they broke my office desk hutch.
They also did not wrap the glass doors to my lawyers bookcase very well at all, resulting in breakage of both the antique bookcase as well as its glass doors.
They also snapped off one of the legs to my antique secretary.
In addition, they threw garden tools on top of glassware, and I even found some irreplaceable artwork that had just been tossed into a mop bucket.
At my new home, once again, the scheduled unpacking of the van did not take place on the day that I was told, between the hours of 8 and 10. And, once again, I had to call to find out where the truck was.
They arrived at 11 the following day.
And, once again, they were in a hurry to unpack, which resulted in more breakage.
In fact, they dropped the antique lawyers bookcase doors in front of me on my concrete porch and I got to see the glass shatter.
Furthermore, the unpacking crew made it very clear that I was supposed to purchase lunch for them!! WTH?!?
No one had informed me of this , and since I was completely new to the area, I didn’t have a clue where any of the restaurants around town were.
(At which point I was counseled by the unpacking team that I could use DoorDash!)
Needless to say, more breakage of my antiques did not exactly put me in the mood to buy lunch, and I declined to do so.
Overall, horrific experience —
and I would not recommend this company at all.
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July 2024 by Bob Fields
Our driver, Anthony, was excellent. Always on time and great attitude. Our first packing crew in Georgetown, Tx., was excellent and very hardworking, the same can be said for the first unloading crew in Missouri. But the last day’s crew really dumped our belongings in a very disorganized manner leading to my reduction of one star.. They caused us a lot of extra work, and being in our upper seventies that is a big deal. Still, overall, I am very pleased, especially with Anthony.
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July 2024 by Yasmeen Ansari
Horrible experience from the packing of my items to having it moved multiple times and stored in a warehouse for a week before it was moved onto another truck to then be transported. Many of my items were damaged, some were wet, and I am completely dissatisfied with the way my belongings were handled. I would never recommend this company to anyone.
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July 2024 by S. W.
I interviewed 4 carriers. North America did everything they promised they would not. Picked up our belongings which they packed in Austin. Brought it to a warehouse in Austin and unloaded it and let it sit 17 days claiming they had no drivers available to get it to Nashville.
No one had answers why. Our sales person was no help. Move coordinator was no help. The GM refused to call me back after numerous requests. Cost me $13,000 and more aggravation than you can imagine. Never. Never ever ever would I use North American.
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July 2024 by Rachel McKenna
Overall great experience with this group. They were extremely responsive to all my questions, thorough in their quoting and explanations, and did a great job with our move. Would hire again.
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May 2024 by Heather Smith
We had incredible experience from our in home estimate with Jim to execution! Our driver, Ivan, had the best crews on both ends! We felt safe, secure and confident in our decision to work with Ward North American! Highly recommend!
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May 2024 by Blain Shortreed
This was the worst move of our 7 - our agent was terrible and kept referring to the contract. The only reason I didn’t give a lower rating was because I can’t (and the driver Joseph was good).
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May 2024 by RSM
We had a great experience using North American Van lines in Round Rock. Fair price, kept to a schedule, very efficient. Our driver David was great
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May 2024 by Nbj
Company is excellent!! No issues with furniture, schedule or it's employees!!
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March 2024 by Jessica Lynch
While moving across country can be stressful, I had a great experience. My movers on both ends were careful, my driver was communicative, and custom service was always quick to respond. I also found the price to be mid-level, which is what I wanted. Came in exactly on budget, with nothing lost or damaged.
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March 2024 by Jacquie Wolfe
North American was fantastic especially the driver Thomas Inman and his crew at departure and origin. I would definitely recommend them they made everything seamless
