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February 2024 by Tommy L.
Framing is a mess. Horrible communication and frequently MIA. No notifications when orders are ready and no one knows what they are doing.
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February 2024 by Thomas Yantis
Lots of variety and plenty of stuff in stock. I love the quantity and quality of the seasonal selections. While there weren't a lot of employees around, the self-checkout made my experience 10x better.
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February 2024 by Steven Day
Michael's is a go to store for artists of all kinds.
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February 2024 by Jennifer Ferguson
Don't bother trying to get anything framed here. Twice turned away because they were not accepting any new orders and once no one was there when they were supposed to be and this last time I had a confirmed appointment and drove all the way there for the framing area to be closed. No courtesy call that they wouldn't be there. Tried to find someone to talk to in the store and the only people who were working were the cashiers.
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February 2024 by Brandy Brown
I waved and said have a nice day to the empty cash registers after having checked myself out at the instruction of an employee! The employee just stood there watching me like a thief. The store was EMPTY! No thanks. SO over self check. I don’t work here.
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January 2024 by Rachael Flowers
Always a great time in Michaels. I love shopping around and spending time going aisle after aisle.
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January 2024 by A Vargo Wattecamps
Corp store, maintenance of store standards is good. Clean and organized.
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January 2024 by Anna Garrett
Chloe in the custom framing was so helpful and timely in getting my oil painting framed. She’s got a great eye for color and is a great example of exemplary customer service!
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January 2024 by Amber Goad
I’m here way too much spending money because Michaels is so amazing. They have a lot of great home decor and a good selection of all kinds of craft supplies.
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December 2023 by Erin Kleinsmith
I dropped off a custom painting to be framed been there since the 25 of November. I went to check on it got told it be done in the 9th or December. Went back and was told sorry the framer sick but will be ready Tuesday the 12. Ok a few day late. Went today to pick it up the 13 and was told nothing was done and we do not have the glass you order that it will be at lease another week to be done. This is my first time using them and will be my last. The manager was not really helpful either. Saying she did not know when it will be done, that there been sick people and people quitting. It seems like she was trying to say the custom problem not the store problem. I also called there last night was told I receive a call back within 30 minutes. That never happened. I am so disappointed with this whole thing. I am a paying custom and have nothing to show for it beside my $600 plus custom copy receipt.
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December 2023 by Zy Bobbitt
Went there to get a diploma framed. Turns out not only do they not have a framer on the payroll, they're also greatly understaffed. Kind of a bummer, but the people I spoke with were nice and they're fully stocked.
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November 2023 by Jas
TLDR: Okay store, but bad customer service by not letting me exchange properly, instead charging me more.I ordered beads online for delivery and when they arrived I realized I ordered the wrong size, but they were the same price as the correct beads I needed. I looked it up and saw they can do exchanges for things ordered online so I thought great, this will be easy! Wrong. The cashier kept saying she couldn’t find my purchase and I’m like “I got it delivered”, and she said “let’s treat this as a no receipt return” … but she kept trying and then eventually was able to find my order (after the tenth or so scan of my order bar code), and instead of an equal exchange she gave me store credit for the amount I purchased them for (I USED A COUPON SO IT WAS LESS THAN THEY COST). When I tried to pause her I said “wait this is only for the sale price though??” She SMIRKED at me and said “yep.” And went ahead and processed the credit anyways. Like??? She knew I wasn’t going to be able to get the correct amount of beads with the credit I got back and that I was trying to stop her and find a better solution, but she ignored and almost laughed at me it seemed. So I had to buy the beads at full price when it should’ve been an easy exchange since they’re both worth the same, but nooo I had to pay the remainder of about $17. I used up a voucher to reduce that slightly, but I am so pissed. I came back the next day and the manager confirmed that other cashier should have given me back the full price so I could purchase the other beads at full price, basically canceling it all out and getting an exchange. But still this manager didn’t offer me a solution and just said “maybe if you return them again” NO??? I can’t because I bought them with credit and a voucher in addition to my CC, plus I already opened them and organized them away. Ridiculous. If I was going to buy these at full price I would not have waited a week for them to deliver in the first place. That manager also talked to me like I was dumb and don’t know how computers work. She kept dismissing me and saying it’s a “inventory issue” and repeating herself like I couldn’t understand. Sorry but your website says you can do exchanges for online ordered items, plain and simple no excuses…. I am a young adult that works customer service and have plenty of understanding of how easy it is to not screw over people… I always try to give them the best deal and money’s worth. I am stunned still how that first person smirked and almost chuckled at my frustration. Wish there was a different Michael’s store closer to me instead of this one so I didn’t have to drive all the way out her just to get my day ruined, would have at least saved some gas.
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October 2023 by Tess Owens
Well-organized and clean, with very helpful staff. They had really nice fall decor, along with plenty of craft items available to make your own! I was really impressed by the helpfulness of the staff and they knew their way well around the store.
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October 2023 by Dora Smith
I have been very disappointed in this store. They carry very little. When I was there on October 5, 3/4 of the stock of the store was Christmas decorations. Like, what?!!! They have little in yarn. I only saw 3 employees in the store, two of them teenagers, who didn't even know what is plastic canvas - I surmised, partly also because I could not carry it, that the store does not carry anything to do with plastic canvas. On more than one occasion I've found the much of the small amount of yarn they do carry out of stock.
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September 2023 by seval cevik
It's a clean and organized store. I easily found the products I wanted.the prices are reasonable.But in this store, there was no chair where I could sit when I was tired.This is important for me in all the stores I go to.
