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February 2024 by Cassidy
Does not represent Texas and the state motto of friendship at all. Rudest customer service. Tried to run in and see if there were any bedside tables and the manager on duty/ woman in charge- unfortunately didn't get her name- was standing in front of the doors, held her hand up and said nope we are closed. It was 9:20 and they are open til 9:30. Her words " nope we are closed." With her hand up, turned her back to me. I said the hours say open til 9:30. She turns around with her hand up again and says people need to get out of here, there is only two people. I would have respected the fact if she would have been polite and apologized and said they had to close earlier. But her behavior was so unprofessional, snobby to be honest and rude. She did not apologize at all. I have never been treated so poorly as a customer. A customer walking out witnessed the situation and said wow they are open til 9:30, I don't know why they have to be rude like that. I honestly don't know if I can continue to shop here after this even though I love Marshalls! Once management has replied to this review and said they did something about this, I will be more than happy to return and support a business that employs people who respect their customers. If I were the owner of that store, I would not be happy to hear that was the kind of person working for me and would definitely find a friendlier, respectful person to represent my business. She had long brown/dark hair, wish I had gotten her name but I'm sure they can identify her on their security footage at 9:20 pm on February 12, 2024.
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February 2024 by yonycuba serrano
You find good items and good prices
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February 2024 by Monica Santos
Very clean.
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January 2024 by Byron Campbell
Depleted inventory
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October 2023 by Melyssa Melyssa
They never have stuff that you need in there and always Crespo crowded even when the store opens
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September 2023 by Jon Balter
Amazing dress for my love. She was so happy and got like 7 outfits and we got an extra 10% off for signing up for credit card. We tried on so much stuff and the dressing lady was so understanding.
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September 2023 by Tara Mustafa
Wow these was so clean and organized. I hope they get a new shipment soon. There sis so much space. Great visit today.
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August 2023 by Rebecca R.
I probably go to Marshall's twice a month and spend anywhere from $300 to $1000 every shopping trip. The manager on duty at the round rock marshals this evening was so aggressive. Round Rock Marshall's this evening was so aggressive and treated me with such disrespect, literally left a cart FULL of stuff and an OPENED drink on the counter & walked out. The sales clerk was very friendly and excepted my returns for store credit, and then the manager came over, did not even greet me and started talking down to her employee. "Have you actually checked that these are on the receipt?" She began scrutinizing all four items I was returning told me that, the penguin tie I was returning, they did not sell that brand (even though it had the tag attached to it still). The tie, I was looking up the receipt on my phone because it was not on the paper receipt I had with me. She went through the rest of the items, making sure that the tag on the item matched the department. And THEN, she scanned THE Jason Wu dress that was $49 (on her portable scanner). She then told me I could not return my Jason Wu dress because in her mobile scanner the color was not "red"! Mind you, I literally bought two red Jason Wu dresses the last time I was at the store because I was unable to decide which one I liked better. I'm super annoyed because I was very excited about the things I was going to get for my upcoming Bali vacation & have never been treated this way by a sales manager. Usually, they are pressing me to get the marshals credit card because I buy so much each time I go in. I had six shirts for my son and eight complete outfits for myself, a curling iron, a couple of notebooks, two phone chargers, and two phone cases to match the burnt orange dress I was getting for the UT football game this weekend. Plus, they already opened sparkling water... Add it up! That's what you just lost. I will never shop at that location ever again. I can't get those two hours of my time back. What bothers me the MOST was the way she was treating her employee. She was 15 years her senior, and a terrible example of how to treat people and talk to others.
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August 2023 by Fahed Khlefat
Today is Aug/4/2023 .. 7:27 PMI went to exchange the some clothes for the same thing same brand but a different size .. and there was someone who I doubt that’s he’s a manager even , because his personality isn’t bearable he let me make the exchange and pay $13 for the same product and same brand … so this was one of the worst experiences at marshalls at this locationThe manager is really weak even not representative…
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July 2023 by Syrinity James
Always have great stuff here and staff super friendly
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July 2023 by John Hunt
Filthy and horribly understaffed store!
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May 2023 by Christi Baylor
This place is a complete wreck and probably should be shut down. From the moment you enter the store you are greeted with a busted marquee sign. When you go inside it’s complete chaos. Bins everywhere blocking merchandise piles of junk literally everywhere you turn. I was there the week prior and it was the same - so I didn’t happen upon a re-stocking session. The place was filthy. This place has really gone downhill. Salvation Army is better organized than this train wreck.
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May 2023 by Alicia Patterson
It's always fun to go see what you can find to but
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May 2023 by Delila Primer
Gift card to Marshalls! Little guy received a new toy, new clothes, and new sippy cups!
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April 2023 by Judith Ann Garcia
First time at the Round Rock location and safe to say I’m never coming back. Walked in and went to the beauty section. I had just crouched down to look at the makeup on a lower shelf, nothing was in my hand yet and the manager on duty(told me her name was Vanessa) snapped and looked at me and said “just don’t open the pallets.” Nothing was even in my hand yet? Like not sure what day she had but to just say that in a not so nice tone? Stood up and and said never mind I don’t even wanna look, ruined my mood. Won’t be back here.
