-
December 2023 by Angela Mccollum
Love Heb Pharmacy everyone is nice and helpful really, gives good customer service care in anyway they possibly can. The staff at the University Blvd is amazing thank yall for caring ❤
-
December 2023 by C Hill
Jose treated me very poorly and the whole process of trying to get my controlled substance before going out of town, was brushed off and cost me an extra $200 to move my flight. I was supposed to get my script the night before. When we called the following morning, they said they were getting on it right away. 4 hrs later & past my flight, I pulled up & Jose said I couldn't pick up my script, with a rude attitude. He cut me off. I pushed the help button & said " I don't think you understand, my dr wrote these for my trip, I've already missed my flight". He cut me off again. After checking w/ the pharmacist he rudely said, " it won't be ready for 20 mins". I said, "you're joking right?" He said "20 mins is our rush time move forward". Didn't care about my medications not being on time, was completely rude, then made me wait even longer. This is why people hate Corp. Pharmicies. MY DOCTOR WROTE IT FOR A REASON. YOU ARE NOT EVEN A PHARMACIST. They also lecture you on medications you've been on for years. You are not my doctor. Only been here 1 month, already done with this place.UPDATE: They (Kristina) are now saying they don't have my future refills for my pain medication. My doctor sends in 3 months worth! I've only had 1 refill.They also make you do all the work as far as transfers from other pharm, those never happened. They don't call you or send text when you need refills, they do not care that your diff medications are spread out on several dates.Lazy, RUDE, THINK THEY ARE DRs, typical corporation attitude.
-
December 2023 by David Balagia
I’ve never had a problem. Very helpful and friendly.
-
October 2023 by Tammy H.
It was a pleasant and rather brisk October evening some might say hallow's-eve, as summer has finally came to a slumber and yet the first and welcomed cold front descended upon Round Rock, Texas at a shivering 47. I ran into this grocery establishment for only a couple things and left spending a whopping $17.82 but I digress. I needed assistance finding a paraben free deodorant and the short gentleman in cosmetics was more than pleasant but not great. I shall return on the morrow with exchanges and a rash.Yours truly,Bilbo
-
October 2023 by Sam J.
This pharmacy has *very* poor electronic notification. I had 2 prescriptions sent in, when the first was ready they sent a "Your prescription is ready" notice so I went in. I discovered only one was ready, and they would not escalate getting the second ready so I will need to make 2 trips. In addition (today is Sunday) I cannot speak to the pharmacy manager or their alternate until Wednesday.Not happy. Moving my clients to another pharmacy.
-
October 2023 by Hong L.
This review is for H‑E‑B Bakery for my wedding cake. After looking at several places for wedding cakes, most were out of my budget so I decided to go with H‑E‑B after hearing from other's recommendations. I decided to go with a simple design with minimal floral frosting decorations and it was under $200 for a 3 tier cake with 3 different filling flavors for each tier. They don't do deliveries so you'll have to pick up on the day of or the day prior. The whole process was pretty easy and straight forwarded, staff was helpful and friendly. I only wished they did cake tastings or slices to try because it does run on the tad sweeter side for my taste. My 3 tier cake also looked smaller than I expected, but ended up being just the right portioning for my small wedding.
-
October 2023 by Laura P.
This H-E-B is excellent. It has a grocery store, it has curbside pick up, it has delivery it has a pharmacy. It has a drive-through pharmacy. It has a gas station and a car wash. The prices are exceptional.Who could want for more! Inside they sell groceries, and they also sell clothing and HomeGoods. I have been shopping here for a few months and I like it very much. I also get my prescriptions here, and it couldn't be any easier. The people that work here are very nice, always. I've never seen someone in a bad mood who works here since I started coming here five months ago. I highly recommend this H-E-B!
-
October 2023 by sarah baue
Friendly staff, they answered their phone, there was no line, fast service, my prescriptions were ready when I arrived, and the pharmacist spoke to me right away when I had a question about my prescriptions. This is a quality pharmacy.
-
September 2023 by Sara Lopez
They are very very unhelpful! I’ve been up since 5a yesterday with a sick kiddo in the ER and the ER sent her meds to this HEB instead of my H‑E‑B in Austin!! I called them and the person who answered the phone laughed when I asked to have it transferred and told me that she’s too busy, for me to call my H‑E‑B and it’s 2 clicks! If it’s just 2 clicks then why couldn’t she just do it?!? I do NOT recommend this pharmacy at all! When I lived there they were awful and rude all the time! I love my H‑E‑B pharmacy at 51st in Austin! I called them and told them how rude this pharmacy was and in no time they had it transferred and were pleasant and nice about it! I will be letting corporate know my experience as well!
-
September 2023 by Ashleigh L.
HEB is one of the only things I liked about TX. This store was great. Too busy to go in-store, but curbside was always awesome.
-
July 2023 by Kimberly R.
Before the new Wolf's Ranch HEB opened in Georgetown I had no issues with HEB on IH 35 North in Georgetown. I do curbside pickup weekly. Since the IH35 HEB closed, I have had nothing but problems. The 1st time I waited quite a while and watched people arriving after me come and go. The 2nd time they gave my rider to someone else and rather than repack this very small order, they made me wait for the ither person to bring the foid back and there was a cooked rotisserie chicken! And the male manager back there was a jerk. The 3rd time. My frozen food was warm. WTF?
-
July 2023 by Roland S.
Recently I rushed to the new HEB to grab something to eat. When I got to the self check out, I discovered I left my wallet at home. I reached in my pocket and counted the cash I had, and decided removing one item would put me in reach. I asked the young man overseeing self checkout to please remove one item, which he did. But it still left me owing $0.38. I was trying to decide what else to remove, when he pulled out his personal debit card and paid my $0.38!! I tried to get him to cancel that, but he just said 'it's only 38 cents'. To him maybe it was, but to me it was an indication of the great people they have working there. I was too stunned to think of getting his name, but I know I'll see him again someday at the store, and can't wait to thank him appropriately.
-
April 2023 by Benita Castanon
I have used this pharmacy out of convenience but today was the final straw. I will make the extra trip rather than continue to go to this pharmacy. Twice they have left me without my prescriptions because of their own error (I later got called saying it was their mistake) and when I tried to explain that I had plenty of refills and I got a call saying my prescription was ready for pickup, they argued with me and treated me like I was trying to get medication that I shouldn't be. None of my prescriptions are controlled medications, but I have to take them daily as stopping immediately can cause me to become ill. But now they are impacting my children's medical needs and that is unacceptable. I try to be an understanding person, but I specifically called the pharmacy before my son's appointment to ensure that his prescription could be filled because I know there are some medications that pharmacies are having trouble getting. I spoke directly to a pharmacist, they assured me that they had plenty of his medication and as long as that's the medication that was prescribed it would be filled. I get to the pharmacy and I was told that's not true, they don't have it, and no one knows what I was talking about. There is just no accountability, when they make a mistake it's never really apologized for because they know people are at their mercy to meet their health needs. It makes me really sad.
-
January 2023 by Emily Mathews
I have asked at least 20 times for all of my medications to be taken off of auto refill, but they remain on even when I did the job myself in the app. I just can’t get these meds off auto refill and I’ve tried so hard. I just keep asking. I know these folks are very busy and I get that. But jeez. Frustrating. I will say that they are good with insurance information, overall. Also, the place is so convenient to home with good hours. Something else I really hate, and they may not be the only pharmacy that does this, is that when they send you a text that your medication is ready, they don’t say which one!!! I have over 10 to manage.there are two drive thru lines but they only work one at a time. What’s the point?
-
December 2022 by Lydia C.
We were in Texas over Christmas, and visited HEB three times during that week. The store is large and was well stocked. I loved their specialty selections, including a whole area for vinegars, store-made dips and spreads, and bulk items. There store brands were very good in most cases. Staff was always nice and polite.I like that it's a very big store, and the majority of it is food - not hardware, or automotive. although there is an area for kitchen items, which makes sense. . During the week we were there we never had to wait in line to check out (even though there were plenty of customers). I was impressed
