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October 2023 by Laci Frusha'
Delicious options, fresh products, and helpful staff.
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October 2023 by Google user
Delicious options, fresh products, and helpful staff.
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May 2023 by Dana C.
I am extremely disappointed in the customer service I received from Taylor who is the manager of the curbside department. She lacked empathy and professionalism during our conversation including interrupting me. Active listening can go a very long way in customer service. Ms. Taylor instead brushed me off with what sounded like scripted message and failed to address my concerns specifically. She also hung up on me. I am sure she will disagree that she did but if she had been actively listening to me then she may have handled the conversation much better. I was very respectful when speaking with her but she did not return the same courtesy. I asked to speak with her manager but she indicated Jordan Jones was going to be unavailable until the end of June. I called and spoke with another associate who said Mr. Jones should be back in the store by Monday 5/30/23. I love H‑E‑B. Every employee I have ever spoken with has been a perfect example of customer service until today.
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May 2023 by Christopher N.
I have without exception had great experiences here, but tonight my dunderhead didn't realize the time and I had to check out 10 minutes after close. Amelia, Alicia, and Lisa were super-gracious, helpful, and accommodating of my inadvertent discourtesy; they deserve recognition. I am so grateful for this HEB and their staff! Also, Brian Fagan and his staff at the pharmacy have always provided excellent customer service as well. Thanks, everybody!!
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May 2023 by Karin J.
Customer service representative was very unhelpful!!! Asked for help with using the app and refused. Told me to go find the sale price. Told him my app was not working in the freezer section. He didn't even know how to use app and find price. Very unsatisfied with the assistance on a very slow day.
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February 2023 by Rachel K.
The store is always stocked. Except when well you know...rain, ice, tornado warning, the wind switch direction. Haha. Panic shopping. But I really like the fact that it's not an H-E-B Plus. It has everything I need without being overwhelmed. What I am disappointed with is the fact the some of H-E-B brand products have went up in price. Speculation is due to the new H-E-B debit card which I love. The cash back is somewhat worth it but not really. The easy way to add money on the card from your bank account and the money is there immediately. I've heard others had issues setting it up. But I had no issues at all. I wish I could get cash back on total purchases but it's limited to H-E-B. That's ok because in many instances I've learned H-E-B brand equivalent or better. The cafe ole coffee is so much better than Starbucks...especially that Texas pecan. Make you want to slap ya.....lol. Only 4 stars because I want cash back on entire purchases and I wish I could tip. I know the employees get paid fairly but I wish it was an option for me to tip them.
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September 2022 by Ashley M.
ThePharmacy tech that checked me out was extremely rude and demanding while asking for my insurance information. I had advised to him that I gave my insurance information to the prior cashier when I had dropped off my prescription. He then went to tell me that was not what he needed and that he needed my actual I.D number, I advised that I would get that and for him to let me know when he was ready for the number. After a few minutes of silence he rudely demands "I thought you have your I.D number???" I then advised him that I said I was getting it and to let me know when he is ready. He then tells me to move my car forward because he can't hear me as he is watching me pull forward. As I start to say my I.D number phonetically he rushes me through . I then tell him he is extremely rude and he said you said you had the I.D number to which I said I gave to you and that you are extremely rude in the profession. My fiancé then says "yeah your kind of a dick" to the pharmacy tech. We sit in silence. He then reads off that I have no co pay and to sign the receipt which I oblige. He asks snardley if I have any questions for the pharmacist and I say no. Never have I ever experienced a rude nasty human in a medical profession. Please train him on hospitality and customer service with a dash of bed side manner being in a medical position.
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June 2022 by Jessica L.
There are shortage of variety of food everywhere so please keep that in mind when shopping at the markets. Everyone is doing the best they can with added frustrations from consumers.That being said, I mainly go to asian markets but I do make it a weekly routine now to any HEB nearby. HEB has the best prices on meats for me and more of a selection of cuts for my small family. The meat department reps are so nice and will help cut meat for me if I don't see it out but only if they have it in the back.If I want to buy bulk meats, I will go to Costco. The fruit selection is plentiful but the quality isn't as good as other brand markets, so I buy elsewhere. I do like Texan brand as I support local and they have so much of local ingredients here like honey, bread, and eggs. The ice cream! I have been working my way through the personal ice cream flavors (HEB brand) and they are so delicious.Overall, this is my go to store for local brands and quick ingredients that I need. The staff is nice/helpful and I don't have any complaints regarding them. 4 stars.
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February 2022 by Tamara Suarez
Fantastic cakes and sweet treats without being expensive.
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May 2021 by Jeff G.
Fixes things, spends time and mom really likes him. Round the bend there's always an arrowhead but salt is salty and sweet is sweet period! New York right guys?!
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May 2021 by Katie B.
It's amazing how this HEB continues to disappoint me. Walked up to the pharmacy counter, they weren't busy whatsoever as I could overhear their casual conversation. They stood in a group talking, in front of me, not noticing me for five minutes at least. A worker attended to me and told me to go to another counter so I was like okay, no problem, and I was super chill about it. Went to the other counter + stood there for even longer. Thing is, the pharmacy worker was sitting at a desk not even a foot away from the window, chatting nonchalantly with a coworker. When she attended to me, I feel like I personally offended her. Maybe it was my shirt covered in rainbows. No idea. The woman snapped at me when I told her I didn't have an appointment for the Covid vaccine. After telling me that they didn't have any other vaccine aside from Johnson Johnson, she tugged the clipboard out of my hands + spun around, huffing as she walked away. I swear, these workers here hate me before they even talk to me. I only keep coming here because my boyfriend works here and I surprise him with food and coffee occasionly.
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April 2021 by Rehan A.
This review is specific to HEB pharmacy. Mixed experience at HEB pharmacy, what I found was medication which are not covered by insurance can be found cheaper at HEB pharmacy but the medication covered by insurance actually was more expensive then neighborhood pharmacy stores.
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February 2021 by Claire Martin
There is no meat! The store looks like it did March 2020!
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February 2021 by James B.
This review is for the pharmacy. The pharmacy staff are always rude and unprofessional, they give me a hard time every time I call or pick up a prescription. They always have an attitude and act like they absolutely hate their customers or their job. They recently messed up one of my prescriptions and refused to help or make it right, they acted like it was my problem and they couldn't be bothered. ZERO STARS.
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September 2020 by Rebecca G.
It's been 8 years since I last reviewed this HEB, and I can't say it's really changed for the better. As others have mentioned, they still struggle to stock basic items, e.g. Zapp's salted chips, canned pumpkin, produce items like herbs and cabbage. They still struggle to keep hand baskets and small carts stocked at the East entrance. Now I have to complete with the large curbside HEB carts pushing customers around in the store. Curbside HEB staff shoppers don't even say excuse me, and just expect regular customers to yield to them. And, they still don't have enough sackers. Expect to sack your own groceries or wait for the checker to sack them. When is this place going to be managed better? I guess HEB corporate doesn't care. This is my grocery store of last resort, and I only go here when I need a product quickly because it's only 5 minutes from my house. Otherwise, I go anywhere else. It's so bad that my husband and I call this store the "bad HEB", as in , "Where are you going shopping?", "The bad HEB".
