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December 2023 by D C.
Gerber Collision is my go to place for all repairs. Jesika and Kori are the best. I also want to say that there entire staff in the back doing repairs needs a shout out as well. You all are amazing. THANK YOU so much for everything and treating both my vehicles with care. I will ALWAYS recommend this location to all my friends and family. You'LL are AMAZING. In my 30 years living in the Austin area I have used four collision repair places and when I couldn't go to my favorite, they don't exist now, I chose you'll and it was the best decision I could have made. Your outstanding customer service has made me a huge fan. Keep up the great work. The only one thing I wish could change is the offering of Saturdays for picking up your vehicle or a secure drop box to leave vehicle keys in for after hours pickup/drop off options.
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December 2023 by A V
I was told to bring my car to Gerber in RR by someone I trust. So, I contacted Gerber and emailed the estimate from the insurance company. The girl who books appointments told me to email pictures of the damages so they can order parts in advance. I told her that I was confused because you can't order parts without knowing what's wrong with the vehicle. That's the whole point of me bringing in my vehicle. She continued to tell me that sometimes the insurance agencies don't give you an accurate estimate so they need pictures to determine if they need to order parts in advance. I told her other than my bumper and mirror that needs to be replaced, the pictures only show cosmetic damages. I also told her that I wanted to make an appointment as soon as possible so that someone else doesn't take the earliest appointment available.I felt like I was going around in circles and the conversation was pointless. So, I do not recommend you taking your vehicle into Gerber of RR. I did call other body shops before calling Gerber. A lot of body shops were busy and their appointments were further out. And someone recommended Gerber of RR. I don't feel confident using Gerber of RR.
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November 2023 by Ryan Rodriguez
This is an above and beyond establishment that went out of there way to take care of the job. My car was in and out in 3 days and given back with an interior detail better than those I’ve paid for. The highest impact (no pun intended) this establishment had on me was the staff and their energy they carried in their interactions with me. Kori, Jessica, and anyone else I was helped by were the most kind and personable people. It’s great to experience that. Will recommend this to anyone needing.Service: Body & Trim
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November 2023 by Jane Doe
I went to have my truck assessed for the damages to get repaired but initially wasn't going to use them for the repair. Because the gentleman was SO kind and understanding while giving me his WORD that it would be an in and out job to be brought in first thing, and would be out by the end of the day, I decided to go forward with them. I waited for the parts to be ordered and set the repair date once the part arrives. Took time off of work to drop off the truck and then the timeline change first to 48 hours, and best after that was 24 hours but was NOT the original discussion. Very disappointed that I was not only mislead into using this location for the repair, but that they made a whole song and dance to not honor the agreement set during our initial conversation. I made it clear that it needed to be a job done first thing so I can pick it up by the end of the day and it was told to me that HOURS were all they needed and now it can't even be done by the end of the day. That lie to get my business has cost me much of my time and money missed from work.
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September 2023 by Stephanie Wright
My car looks great!!! People at Gerber are so nice and welcoming.
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September 2023 by Catalina Mackenzie
Customer service here is UNMATCHED. Smooth communication and great experience. They took great care of my vehicle and made me feel safe with the entire process.Services: Painting
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August 2023 by Shai B.
I will say Gerber Collision, I mean everyone from the front (Jessica ) checking you in, to the back ( Corry) who fixed my Ford Mustang. Even the staff I talked to while I waited were so incredible!!! The customer service was out of this world and my car drives like a Formula 1. Better than when I bought it. It is so hard to find an honest mechanic these days! Corry found things that the insurance adjuster didn't find. He could have just fixed what he was told. He explained everything clearly and concisely. He was also able to answer some insurance questions I had bc he was also in the insurance industry for a while and warns others about the different ways insurance companies scam you and the best way to avoid that. Gerber Collision also kept me updated on my car's progress throughout the process. This had to be the easiest, low-stress a person could have getting their car taken care of after an accident! Jessica literally handles everything!!! She communicates with your insurance company while you are able to get on with what you need to take care of in life. Their prices are good and you can rest easy your car is in good hands. No surprises when you go to check out! I would give them 20 stars out of 10.
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July 2023 by Jake H.
Great service all around! Got my car in and out in a couple weeks and worked with my insurance very well! Would definitely recommend over any other place in the Round Rock/Austin area
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June 2023 by laury garcia
excellent painting workshop, my car was in perfect condition, excellent attention from Tony and Jessica .Jessica habla español muchas gracias
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May 2023 by Stacy Pa
I want to start off by saying that I have used Gerber collision in the past (@ Braker Ln) and they were absolutely amazing. Since I had such a great experience before I thought I'd go ahead and use them again for an out of pocket service. I made an appointment online for 9am on 04/21 for an estimate at the Round Rock location. I arrived about 10min early and the front staff was friendly but was asking around if anyone would take me as a walk-in. Keep in mind, I did make an appointment. One person said he could not, he was busy, the other person there, Tony, said he could do it.Tony Carini went outside to look at my car and take pictures. He said, "I should have this estimate emailed to you in about an hour, if you don't hear from me, here is my card, call me." I left there feeling okay with the situation.2 hours later, I called in, he was a bit short with me, said he was busy, he would have it later. Still at this point, I was okay with the situation, maybe he is just busy, I get it, I work too.By EOD, that evening I sent him a nice email as a friendly reminder to please send over the Estimate. I never received a call back or even a response to my email. It is a week later and still nothing. I am very disappointed that this location treats it's customers so badly.
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April 2023 by Mauricio M.
amazing amazing work by these guys, was referred through my insurance company and definitely over did themselves. I was constantly receiving updates when they had a time line for completion. My truck was dropped off for repair on passenger side, but when I picked it up, they did such a great job cleaning it and overall repair that it looked as though I got a whole brand new truck, definitely recommend 10/10
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March 2023 by Jennifer Colman
Due to some bad luck, I’ve worked with these folks twice in the last year. Both times I have found them to prompt, accurate and professional. The repair work that I had done last summer was excellent and fast. This month, I really appreciated their kindness when my vehicle was totaled. Thanks for being helpful in a stressful situation.
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February 2023 by Carlos Mojica
Unfortunately, I am not able to provide a response on their work. I had an appointment at 2:00 and arrived 5 minutes early. Was told that whoever was supposed to help me was double booked. After waiting over 30 minutes, a couple walked in with a 2:30 appointment and was seen within 5 minutes. I just left and do not recommend this place. Their work MIGHT be good, but their customer service is not. Did not even have the respect to even check on me.
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February 2023 by Nathaniel Heathman
Korinth Williams was very professional, did a great job on the estimate, and got back to me fast. Very pleased
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January 2023 by Noah Valdez
Wonderful service with consistent updates on the progress. Just picked up my car and quality of work was good as new!Services: Painting
