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January 2024 by Chris H.
The 3rd trip to Firestone will be my last. Went to obtain a state inspection earlier this month and they failed my vehicle for tires that this location sold to me 3 months prior. They claimed that the Firehawks sold to me were not covered under warranty and my only recourse was purchasing new tires. I brought my vehicle to another tire resaler and theyve informed me that Firestone also threaded one of the lug bolts which will need to be replaced. Service 1/10 Quality 2/10 Frustration 10/10 0% chance of returning
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December 2023 by D C (DC)
When it got cold and my tire pressure dropped, they topped me off for no charge and were friendly
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November 2023 by DoPe_ MaYnE
Firestone it's great.Oil changeTire patch and replacement.Courtesy recommendations
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November 2023 by Kevin McGehee
Took 2 hours and 10 minutes to get an oil change that I had an appointment for. Would be less agitated if they would have been transparent about the wait time. My car was in the shop for over an hour, so can’t really use the wait as an excuse. Been to different locations and haven’t had this issue. Will not be returning.
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November 2023 by Michelle Harmon
Top notch professionals. I needed air in all 4 of my tires after the cold snap. Drove up and they filled all of them for free. I wish I would have gotten the gentleman’s name that helped me as he was very respectful, informative and helpful. A+++
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November 2023 by Christopher Wall
Typical chain tire shop. They try their best to up sale you on things you don't need while making you wait an hour and a half to put a patch on your tire. If you want to save time and get a good deal I would go to Real's Tires on Brandi Lane
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November 2023 by Thirumalai Natarajan D
If you are planning to visit this place for state inspection, highly recommend to pick other place. They have one trained staff for that, so mostly likely you have to drop your car and go. They might call you next day to fix simple things, and even if you ask to proceed, they will say "that one staff" is busy so you have to keep the car for another day. If that one person decided not to show up to work on next day, then you have to wait for one more day. i will recommend firestore near lakeline.
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October 2023 by Ethan Renard
I would highly recommend that people find another mechanic. Even another Firestone. Just not this one.Had battery problems on a long road trip. Asked them to look into it. They decided to simply replace the battery and not look at anything else. They claimed the alternator was fine. 20 minutes after leaving the place, my battery light turns back on. And by then they were closed. Made for a very stressful drive back home, cause I couldn't afford to miss school or my doctor's appointment the next day.I found out that my alternator had gone bad. Would've been great if they had properly assessed my problem and replaced it for me. They even had the replacement part for it (or at least were able to get it and install it by the end of the day).
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October 2023 by Theresa Bellows
These guys are great. Quick, fairly priced, polite. Open on a Sunday was a major bonus when I had a flat.Only minor complaint, tire and rim were covered in grease when I picked it up. I get they need to use that to put the tire on, a quick wipe would have made the difference between completely happy customer and a mostly happy one. :)
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October 2023 by Jon A.
1 star means it was open2 stars means people were working3 stars means I got what I paid for4 stars means I got a great deal or it was done quickly 5 stars means everything was beyond expectations2 stars, because I had an appt for 11am.... I dropped off at 9amI Needed 4 tires with an alignment and a throttle body cleaning... the guy said a couple hours and if I get there earlier they can start earlier!! 4 o'clock my car is ready, no throttle body cleaning... and it cost more than I was quoted originally!!!I get it more expensive stuff walks in the door and you might be understaffed so you have to prioritize... but I get to write the review and this place is poorly managed and overworked and it's the customer that over pays and has to adjust... Don't do this to people!! We gotta earn the $1300 bucks it cost to replace tires, no respect for the average guy!! I'm changing it to 1 star... the military discount I qualify for was $30 bucks... so it seems like they have military discounts for the vets, but that's not even 5%Next time I will go to the pros at discount tires and laugh at myself for even trying these guys! 1 star for making it sound easy but making it look hard getting done what you do every day...1 star removed from 2 star review for a weak discount for people on fixed incomes!!I recommend immediate management training for scheduling, it almost feels like the mechs run the shop through noncompliance!!! If that's not the problem I recommend not raising prices, but instead use your profits to increase wages and make people want to be great representatives of your ethos, or you will keep getting 2 stars!!! I mean 1 star!!I'm expecting a response that wants me to coordinate with greater detail... I should have yelped first... these reviews nailed it, I'm guessing the 5 star is a hot chick or a family member or friend of the staff!Professionalism will take you a long way in life, helps you be a straight shooter and CYA!!!There is a disconnect from corporate to the front desk to the shop, and ultimately to the customer!!! I just said you are not an engaged organization, people are doing the minimum at the locations... and having Ai send the apology is concerning....
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September 2023 by Dee ..
I am not sure why they make appointments. I have taken my car twice to this place. Each time I had an appointment - it took them over 1 hour to take my car back. The items that were done - were done well. Timing could be way better if they are to make appointments.
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August 2023 by sakthivel arunachalam
Has a decent experience when I had a walk in for alignment and inspection. They promised they would deliver by end of day and but ended up finishing even a few hours earlier.. The report and work summary were good and detailed. Would definitely recommend this place…
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August 2023 by Don Petersen
A lot of firestones get a bad rep... I've used this one for several alignments, no issues, fair price
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June 2023 by Jamie Alderman
Had a oil change done a couple months ago they were amazing. Took it in this week to get the ac fixed, repair wise they did a great job and we're super communicative, about price and parts ect... but... they left grease hand prints and stains all over my car, inside and outside, along the body too. My car isn't the cleanest but to not just run and rag over it especially the handles on the inside is upsetting. Also broke a cover to my speakers, which was not exactly where they were working on..... they warned me my car was old and when they unhooked under my glove box some stuff may break.... what's broken is over a foot away from where they were working. And literally a speaker cover.Services: Electrical repair
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March 2023 by Naresh Reddy
Asked to make an appointment so that they can work on my car right away as soon as you get there now it’s 3 hrs waiting and more. Totally wasting peoples time and money. Stay away while they avoid you standing in the line doing their own thing
